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Cancel NORDPASS
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I hereby notify you of my decision to terminate the contract relating to the Nordpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nordpass: Easy Method
What is Nordpass
Overview
NordPass is a subscription password manager that stores passwords, credit card details and secure notes and syncs them across devices. It offers features such as password generation, autofill, sync and breach scanning.
Who uses it
Individuals and businesses use NordPass to centralise passwords and improve security hygiene across phones, tablets and desktops. It is a cloud‑backed service with Premium and business tiers.
How to cancel Nordpass
Cancel via Web (Nord Account)
- Sign in to your Nord Account on the NordPass/Nord Account website.
- Go to the NordPass section, select Manage Plan and click "Cancel" to disable auto‑renewal.
- Access to Premium features continues until the end of the current billing period; your vault and account are not deleted automatically.
- See a step‑by‑step reference: Cancel NordPass (Postclic).
Cancel via iOS App Store
- On your iPhone or iPad open Settings and tap your name, then Subscriptions.
- Find NordPass in the list and tap "Cancel Subscription".
- Refunds and billing for App Store purchases are managed by Apple under App Store policies.
- App Store listing: NordPass on the Singapore App Store.
Cancel via Google Play (Android)
- Open Google Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select NordPass and tap "Cancel subscription".
- Refunds for Google Play purchases are handled by Google Play’s refund policy.
- Reference cancellation steps: Cancel NordPass (Postclic).
What happens when you cancel
Access and billing
When you cancel auto‑renewal, you retain Premium access until the current paid billing period ends. There is no immediate service cutoff unless you explicitly delete your account.
Renewals stop after the billing cycle; you will not be charged again if cancellation completed before the next renewal.
Data and account retention
NordPass does not delete your vault or account automatically on cancellation. Your stored data remains available for sign‑in and export until you delete the account.
If you want complete removal, you must explicitly delete your vault/account from settings after exporting any data you need.
Will I get a refund?
Personal (consumer) purchases
- NordPass offers a 30‑day money‑back guarantee for initial personal purchases; you must request it within 30 days of first purchase.
- Renewal charges are generally not refundable unless required by law or specific exceptional circumstances.
- Refunds are usually issued to the original payment method unless otherwise arranged.
Business and app‑store purchases
- Business plans have a 14‑calendar‑day money‑back guarantee for initial purchases only; later cancellations do not prorate refunds for unused time.
- Purchases made via the App Store or Google Play must follow Apple’s or Google’s refund procedures; NordPass cannot directly issue those refunds.
Nordpass plans and pricing
Available App Store prices (SGD)
Below are the exact SGD prices visible in the Singapore App Store listing for NordPass.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (App Store, monthly) | S$6.98 | monthly | Full Premium features on iOS (autosave, sync, breach scanner, etc.) |
| Premium (App Store, annual) | S$47.98 | annual | Full Premium features on iOS (one‑year access) |
Your consumer rights in Singapore
Key protections
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers are protected against unfair practices, misleading terms and undisclosed auto‑renewals.
Refund policies must not be deceptive and automatic renewal terms should be clearly disclosed at point of sale.
Local remedies
- If you encounter unexpected renewal charges, misleading terms or defective service, you can seek recourse through CASE (Consumers Association of Singapore).
- Keep receipts, screenshots and correspondence to support any complaint to the merchant or CASE.
Customer experiences
Positive feedback
Users praise helpful and patient customer support, smooth data migration and good multi‑device/passkey functionality.
Some users report reliable autofill on Android and a positive initial experience during early use.
Negative feedback
Common complaints include app and browser extension instability, frequent master password prompts and difficulty with MFA or backup codes.
Other issues raised are slow or unhelpful customer support and unexpected renewal charges reported by some users.
See user reviews: Trustpilot reviews and a product overview at Security.org.
Documentation checklist
Before contacting support or filing a complaint
- Order confirmation or receipt showing purchase date and amount.
- Account email and username used for NordPass.
- Subscription provider (Nord account, Apple ID, or Google Play) and proof of platform charge.
- Transaction ID, invoice number or last 4 digits of the payment card.
If requesting a refund
- Timestamped screenshots of subscription status and renewal date.
- Copies of all support correspondence and case reference numbers.
- Evidence of attempted cancellations, if applicable.
Common mistakes
Not disabling the correct subscription
Users sometimes cancel the NordPass app but forget to cancel the subscription through the platform that billed them (App Store, Google Play or Nord Account).
Always confirm which vendor charged you before cancelling to avoid unexpected renewals.
Assuming cancellation deletes data or triggers automatic refunds
Cancelling auto‑renewal does not delete your vault or account. You must export data and delete your account if you want removal.
Also, refunds are not automatic; you must request a refund within the applicable guarantee window and provide required documentation.
Comparative recap
Quick comparison
| Feature | Via Web | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Sign in to Nord Account → NordPass → Manage Plan → Cancel | Settings → your name → Subscriptions → NordPass → Cancel | Play Store → Profile → Payments & subscriptions → Subscriptions → NordPass → Cancel |
| Who handles refunds | NordPass (personal 30‑day / business 14‑day rules) | Apple handles refunds under App Store policy | Google handles refunds under Play Store policy |
| Access after cancel | Access until end of billing period | Access until end of billing period | Access until end of billing period |
Notes
This table summarises cancellation and refund responsibility across platforms. Always check receipts and subscription records for billing source.
After cancelling
Recommended actions
- Export your vault or back up any important passwords and secure notes before deleting the account.
- Remove NordPass apps and browser extensions from devices you no longer want connected.
- Check bank or card statements to confirm no further charges occurred after cancellation.
Helpful links
- General cancellation guide: Cancel NordPass (Postclic)
- NordPass on the Singapore App Store: App Store listing
- Product overview and reviews: Security.org NordPass overview
Address
Corporate location
NordPass (parent company contact location as listed):
50th Street & 56th Street PH F&F Tower, Suite #32‑D, Floor 32, Panama City, Panama
Notes
No specific Singapore office address for NordPass cancellation is publicly provided; cancellations are handled through the online account, App Store or Google Play depending on purchase source.