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Cancel NOVA
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I hereby notify you of my decision to terminate the contract relating to the Nova service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nova: Easy Method
What is Nova
Overview
Nova is an AI-driven productivity application and SaaS platform that automates tasks, streamlines workflows and offers features such as project management and collaboration tools.
Where it’s distributed
Nova is sold directly from the developer website and through app stores (Apple App Store / Google Play). Pricing and purchase flows may differ by platform.
Official references
For official purchase pages, see the Nova buy page listed by the developer.
How to cancel Nova
Cancel via the platform you used to buy
- If you purchased through Apple App Store, cancel the subscription in your Apple ID subscriptions (Settings → Subscriptions).
- If you purchased through Google Play, cancel in Google Play Store → Subscriptions.
- If you bought directly on nova.app, cancel following the developer’s account or billing page instructions on the site.
Step-by-step cancellation (common flow)
- Locate the purchase: check receipt, order ID or email confirmation to confirm which platform charged you.
- Cancel subscription on that platform: use Apple ID, Google Play, or the nova.app account page.
- Confirm cancellation: keep screenshots or confirmation emails showing the effective cancellation date.
When to contact Nova support
- If you cannot cancel via the store or the developer site, contact the developer’s support with purchase details.
- For unresolved billing disputes, contact your card issuer or the app store’s dispute process.
What happens when you cancel
Access and service period
When you cancel a subscription it normally remains active until the end of the paid period.
For one-time purchases that include updates for a year, cancelling does not remove the copy you already own.
Renewals and billing
Automatic renewals will stop for future periods once cancellation is processed on the billing platform.
Check the platform (Apple / Google / nova.app) for the exact effective date of cancellation and next billing date.
Data and account retention
Cancellation typically does not delete your account or stored data immediately; check Nova’s account or privacy pages for retention rules.
Export any important data before account deletion or if you lose access after the subscription ends.
Will I get a refund?
Refund policy summary
Refund entitlement depends on where you bought Nova and the applicable terms.
Nova Benefits policy states refunds are processed per the service provider’s terms and may be credited within 7 - 10 working days to the original payment instrument.
Cooling-off and exceptions
- EU/UK-style 14-day cooling-off rules apply to some online purchases in those jurisdictions, allowing cancellation within 14 days for a full refund where local law requires it.
- For Singapore purchases, there is generally no automatic post-purchase right to a refund unless the seller’s terms or the platform (Apple/Google) provides one.
Practical steps for refunds
- Request a refund from the platform you used to purchase (Apple / Google / nova.app support).
- If the developer processes a refund, expect credit to the original payment method; processing time may be 7 - 10 working days per Nova Benefits guidance.
- If you suspect unauthorized charges, contact your bank or card issuer to dispute the transaction after you attempt the developer/store route.
Nova plans and pricing
Official price listing
Official prices are listed in USD on the Nova buy page. Conversion to SGD is approximate and may vary depending on Apple/bank exchange rates and taxes.
Prices below use the verified conversion included in the available data (USD 1 ≈ SGD 1.40).
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Initial Purchase | S$138.60 (approx.) | One-time | One full year of updates and new features; owns version forever |
| Renewal (Update Subscription) | S$68.60 per year (approx.) | annual | One additional year of updates and new features |
Notes on charges
Actual charged amount may vary by platform exchange rates and applicable taxes.
Official USD prices are USD 99 initial and USD 49 annual renewal on the Nova buy page.
Your consumer rights in Singapore
General rule
In Singapore, consumers generally do not have an automatic statutory right to cancel or get a refund for digital services unless the contract or seller’s terms provide it.
Check the seller’s terms and the app store’s policy for any refund provisions that may apply to your purchase.
App Store and Google Play purchases
- Apple and Google have their own refund mechanisms; utilise Apple’s or Google’s refund request procedures for in-app purchases.
- If the app store cannot resolve the issue, contact the developer with proof of purchase and a clear refund request.
When to seek a chargeback
If you believe charges are unauthorized or the developer is unresponsive, you may contact your bank or card issuer to file a dispute or chargeback.
Keep documentation of cancellation attempts and communications when pursuing a bank dispute.
Customer experiences
Positive feedback
One sentiment analysis reported broadly positive app functionality with 88% positive sentiment on Google Play reviews in a January 2024 analysis.
See the Kimola review summary for overview insights.
Negative feedback and common complaints
Public reviews on TrustPilot and discussions on Reddit report complaints including unexpected or recurring charges, difficulty cancelling subscriptions, and slow/no customer support responses.
Some users have alleged misleading claims about AI capabilities.
Balanced takeaway
- Many users report good functionality, but a noticeable portion report billing and support issues.
- If you are concerned, document purchases carefully and prefer platform-managed subscriptions for easier management and refund routes.
Documentation checklist
Essential purchase documents
- Receipt or order confirmation email (with order ID).
- Transaction date and charged amount (bank/card statement).
- Platform used (Apple ID, Google account, nova.app) and transaction ID.
Support and dispute records
- Screenshots of subscription pages and cancellation attempts.
- Copies of emails or messages sent to developer support and any replies.
- Time-stamped evidence of unauthorized charges if applicable.
Common mistakes
Cancelling on the wrong platform
Example: Cancelling the developer account but not your Apple/Google subscription - this leaves the auto-renewal active and you keep getting billed.
Always cancel on the store that charged you.
Missing timing or evidence
Example: Waiting until after renewal date to request a refund without proof of cancellation attempts; stores may deny refunds if policies were not followed.
Keep screenshots and confirmation emails as proof of timely cancellation.
Contacting the wrong support channel
Example: Sending refund requests to public review pages instead of the app store or developer support inbox; this slows resolution.
Use the platform’s official refund process first, then developer support, then bank dispute if necessary.
Comparative recap
Quick comparison
The table below summarises key differences between initial purchase and renewal in plain terms to aid decision-making before cancelling.
| Item | Price (SGD) | Period | Refund likelihood |
|---|---|---|---|
| Initial Purchase | S$138.60 (approx.) | One-time | Refund depends on purchase platform and seller terms; not guaranteed in Singapore |
| Renewal (Update Subscription) | S$68.60 per year (approx.) | annual | Refunds handled per provider/platform terms; processing times may be 7 - 10 working days if issued |
Decision tip
- If unsure, cancel before the renewal date and request a refund promptly through the platform used to purchase.
- Document everything to improve chances with app store refunds or bank disputes.
After cancelling
What to check immediately
- Confirmation of cancellation from the platform or developer.
- Next billing date to ensure auto-renewal stopped.
- Download and save any data you need before access changes.
Useful official links
Developer buy page (purchase and account info): https://nova.app/buy/
Nova Benefits pricing & cancellation policy: Nova Benefits - Pricing & Cancellation Policy
Apple App Store listing (Singapore): Nova on the App Store
If issues persist
- Escalate through the app store’s dispute process (Apple/Google).
- Contact your payment provider to inquire about charge dispute options if you suspect unauthorised billing.
Address
Registered office
NOVA.AI Pte. Ltd.
10 Anson Road #11‑07 International Plaza Singapore 079903
Contact reminder
When contacting support, include the documentation checklist items to speed resolution.