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I hereby notify you of my decision to terminate the contract relating to the Novelai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Novelai: Easy Method
What is Novelai
Service overview
NovelAI is a subscription-based AI writing service that helps users generate and refine stories, character text, and dialogues using advanced language models. It is offered as a web service and via mobile apps with various subscription tiers.
How it is delivered
Access is provided through the NovelAI website and mobile apps; web payments use Paddle or PayPal while mobile purchases are handled through the App Store or Google Play. Account management and billing depend on the purchase channel.
How to cancel Novelai
If you subscribed via App Store (iOS)
- Open your iPhone/iPad Settings → tap your name → Subscriptions → find the NovelAI/App entry → Cancel Subscription.
- If you cannot cancel on-device, contact Apple support for assistance; NovelAI cannot cancel App Store subscriptions for you.
- Reference: cancellation notes.
If you subscribed via Google Play (Android)
- Open Google Play → Menu → Payments & subscriptions → Subscriptions → select NovelAI → Cancel.
- If problems occur, contact Google Play support for account-level cancellation help.
- Reference: cancellation notes.
If you subscribed via NovelAI web (Paddle or PayPal)
- Sign in at your NovelAI account and go to Manage Account → Subscriptions to cancel. Access remains until the end of the billed period.
- If you used PayPal, you may also cancel via your PayPal account settings.
- Official subscription documentation: NovelAI subscription docs.
What happens when you cancel
Access after cancellation
When you cancel a paid NovelAI subscription purchased directly on the web, your account remains active until the end of the current billing period.
Stop of renewals and account state
Cancelling stops future automatic renewals; you keep any included usage or credits until expiry. For App Store or Google Play purchases, access and timing follow the platform’s billing rules.
Data and content
Your generated content and account data generally remain available per NovelAI’s policies. If you need data export or have questions, check your account settings or contact support through the NovelAI site.
Will I get a refund?
Official company policy
NovelAI’s Terms of Service state that paid subscription fees are non‑refundable unless the company explicitly grants a refund.
See the Terms of Service: novelai.net/terms.
Exceptions and alternatives
- Refunds may be issued at NovelAI’s discretion in exceptional cases.
- If a provider error or defective service occurred, you can raise a dispute through your payment provider (App Store, Google Play, PayPal, or your bank).
- There is no automatic statutory 14‑day refund period; rights may vary by jurisdiction. See local consumer routes if needed.
Novelai plans and pricing
Summary of available plans
Below are the common App Store and web tier prices expressed in Singapore dollars where provided or converted approximately.
Price table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| iOS Weekly (App Store) | S$3.98 | Weekly | Full app access via iOS in‑app purchase |
| iOS Monthly (App Store) | S$14.98 | Monthly | Full app access via iOS in‑app purchase |
| iOS Yearly (App Store) | S$59.98 | Yearly | Full app access via iOS in‑app purchase |
| Web Tablet Tier | S$12.62 (approx.) | Monthly | Unlimited Text & TTS, 1000 ImageAnlas/month |
| Web Scroll Tier | S$18.93 (approx.) | Monthly | Higher context size + benefits of Tablet tier |
| Web Opus Tier | S$31.55 (approx.) | Monthly | Largest context, image benefits, exclusive models |
Your consumer rights in Singapore
Relevant protections
Digital subscription transactions in Singapore may be covered by consumer protection laws such as the Consumer Protection (Fair Trading) Act and oversight by the Consumers Association of Singapore (CASE).
Practical steps if you have a dispute
- If you believe services were not provided as agreed, gather receipts and communications and escalate to CASE or use your bank/credit card dispute process.
- Refund clauses are not absolute if terms are misleading or service is defective; local remedies may apply.
Customer experiences
Positive feedback
Many users praise NovelAI for creative flexibility, immersive storytelling aids, and tools that help overcome writer’s block.
Positive reviews and platform ratings reflect strong satisfaction for creative use cases.
Common criticisms
Frequent complaints involve billing and subscription issues such as failed payments, unexpected cancellations, or activation delays despite successful payment.
Other negatives noted by users include limitations in long‑form coherence, learning curve, image style bias, and the lack of an explicit money‑back guarantee.
Documentation checklist
Before contacting support
- Account email and username used for NovelAI.
- Receipt or invoice showing payment date, amount, and payment method.
- Subscription ID, order ID, or transaction reference from Paddle/PayPal/App Store/Google Play.
Additional helpful items
- Screenshots of the subscription status page and any error messages.
- Dates and notes of attempts to cancel and any support case numbers.
- Reference the official subscription docs: NovelAI subscription docs.
Common mistakes
Trying to cancel in the wrong place
A common error is attempting to cancel an App Store or Google Play subscription from NovelAI’s website. Platform subscriptions must be cancelled through the platform (Apple/Google) not through NovelAI.
Assuming automatic refunds
Expecting a refund because you cancelled shortly after renewal is another frequent mistake. NovelAI’s policy states fees are non‑refundable unless explicitly granted; use payment provider disputes if you believe an error occurred.
Comparative recap
Quick route comparison
This table summarizes where to cancel, typical refund likelihood, and common billing periods by purchase route.
At‑a‑glance table
| Route | Where to cancel | Refund likelihood | Period |
|---|---|---|---|
| App Store (iOS) | Apple ID Subscriptions in device Settings or Apple support | Low (handled by Apple; refunds via Apple) | Weekly / Monthly / Yearly |
| Google Play (Android) | Google Play Subscriptions or Google support | Low (handled by Google; refunds via Google) | Weekly / Monthly / Yearly |
| Web (Paddle or PayPal) | NovelAI Manage Account page; PayPal account for PayPal payments | Low to Medium (NovelAI discretion; disputes via payment provider) | Monthly / Yearly |
After cancelling
Follow‑up actions
- Keep confirmation emails and screenshots showing subscription status and cancellation timestamp.
- Monitor your payment method for any unexpected charges and raise disputes promptly if needed.
Helpful links
- NovelAI subscription documentation: https://docs.novelai.net/en/subscription
- NovelAI Terms of Service (refund policy): https://novelai.net/terms
- Practical cancellation notes: https://www.postclic.com/en-nz/letters/software-saas/cancel-novelai/
Address
Corporate mailing address
NovelAI primary mailing address (for written correspondence):
1309 Coffeen Ave. Suite 1200, Sheridan WY, 82801, United States.
Support contact pointers
For account or billing support, use the NovelAI website account pages and official documentation first. Include the documentation checklist items when opening a support case or disputing a charge.