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Cancel NOVELMATES
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I hereby notify you of my decision to terminate the contract relating to the Novelmates service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Novelmates: Easy Method
What is Novelmates
Overview
Novelmates is a subscription-based writing and reading platform that offers access to stories, tools, and VIP content through recurring plans. It is delivered mainly via mobile apps and sells access as weekly or yearly VIP subscriptions.
Delivery and operator
The service is offered through mobile app stores and in-app billing rather than a clearly documented website portal. Operator details appear in business records and platform listings tied to the app store pages.
How to cancel Novelmates
Cancel on Apple App Store (iOS)
- Open iOS Settings → Tap your Apple ID → Subscriptions → select Novelmates → Cancel Subscription.
- Alternative in-app route: open the app → Mine tab → 1v1 Service or Help & Feedback → scroll to bottom → tap Cancel.
- Reference: community guidance and collected instructions confirm these paths.
Cancel on Google Play Store (Android) and web fallback
- Open Google Play Store → tap profile icon → Payments & subscriptions → Subscriptions → select Novelmates → Cancel subscription.
- If the subscription does not appear in the Play Store, use the app: Mine tab → 1v1 Service or Help & Feedback → Cancel at the bottom.
- For web accounts: check account settings on the Novelmates website or contact support; users report no clear web cancellation flow.
What happens when you cancel
Effect on future charges
Cancelling stops the next automatic renewal so you will not be billed again after the current paid period ends. This is the usual behaviour for store-managed subscriptions.
Access to service and data
Access typically continues for the remainder of the billing period you already paid for. Your account data and any purchased content usually remain available per app behaviour and store policy.
Will I get a refund?
Official policy summary
There is no clearly published refund or 14-day cooling-off policy for Novelmates. The operator does not appear to offer automatic refunds in its available documentation.
Practical outcomes and exceptions
- Users report refunds are rare and many resort to chargebacks when billing continues after cancellation.
- If you believe you were charged in error, collect documentation and contact your payment provider or store for a refund review.
- Postclic and user reports note that pursuing a chargeback through your bank or card issuer is a common next step when refunds are not granted.
Novelmates plans and pricing
Pricing table
| Plan | Price | = period | Features |
|---|---|---|---|
| Novelmates Weekly VIP (S$19.98) | S$19.98 | Weekly | Weekly VIP access |
| Novelmates Weekly VIP (S$14.98) | S$14.98 | Weekly | Weekly VIP access |
| Novelmates_VIP (S$3.98) | S$3.98 | Weekly (presumably trial variant) | VIP access (trial variant) |
| Novelmates Yearly VIP | S$199.98 | Yearly | Annual VIP access |
Your consumer rights in Singapore
Statutory cooling-off and refunds
No publicly available material indicates Novelmates offers a statutory cooling-off or mandatory refund period. The service does not publish a clear refund policy.
Practical remedies
- Document transactions and communications carefully if you seek a refund.
- If the operator does not resolve billing disputes, contacting your card issuer or bank to dispute a charge (chargeback) is a commonly reported route.
- No explicit government guidance specific to Novelmates was located in the verified sources; consider official consumer resources if escalation is needed.
Customer experiences
Positive feedback
Some users praise Novelmates for a variety of stories and reading modes, and the availability of weekly subscription models for heavy readers.
Negative feedback
Many reviews and forum posts report subscription/payment issues, repeated or unexpected charges, difficulty cancelling, limited customer support, and rare refunds.
Documentation checklist
What to collect before you cancel or dispute
- App store receipts and transaction dates (Apple/Google receipts).
- Screenshots of subscription pages, in-app cancel buttons, and any error messages.
- Email threads or support chat logs with the operator, if available.
- Bank or card statements showing charges and amounts.
Why this matters
Having clear evidence speeds refunds, chargebacks, and communications with app stores or your bank. Store teams and financial institutions require transaction details to investigate disputes.
Common mistakes
Assuming app deletion cancels subscription
Deleting the app does not cancel a store-managed subscription. You must cancel through Apple App Store or Google Play subscriptions, or via the in-app cancel button where available.
Not saving proof of billing
Many users miss receipts or screenshots and then cannot prove unauthorised or repeated charges. Always save the store receipt and any in-app confirmation when you subscribe or cancel.
Comparative recap
Quick comparison by platform
| Platform | Cancellation method | Refund likelihood | = period | Typical price (SGD) |
|---|---|---|---|---|
| Apple App Store (iOS) | Settings → Apple ID → Subscriptions → Novelmates; in-app Mine → 1v1 Service as alternative | Low (no published refunds; chargebacks reported) | Weekly / Yearly | S$14.98 - S$19.98 weekly; S$199.98 yearly |
| Google Play Store (Android) | Google Play → Profile → Payments & subscriptions → Subscriptions → Novelmates; in-app fallback | Low (refunds rare; users report resorting to chargebacks) | Weekly / Yearly | S$14.98 - S$19.98 weekly; S$199.98 yearly |
| Web (if applicable) | Check account settings or contact support; no clear web cancellation flow reported | Low / unclear (no published web refund policy found) | Weekly / Yearly | Varies; app store prices used for reference |
After cancelling
Follow-up steps
- Keep your store receipt and a screenshot of the cancellation confirmation until the billing cycle ends.
- Monitor your card or bank statements for any unexpected future charges.
Helpful links and where to read more
- Postclic: Novelmates cancellation guidance
- Postclic: alternative cancellation notes
- Reddit: user reports about cancelling
- Reddit: unauthorized charges discussion
- GoodNovel: pricing and value discussion
Address
Registered contact
Admate Tech Pte. Ltd. (operator records) lists a business address in Singapore for Novelmates-related entities.
Street address
112 ROBINSON ROAD #03‑01 ROBINSON 112 SINGAPORE (068902)