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I hereby notify you of my decision to terminate the contract relating to the Novelpack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Novelpack: Easy Method
What is Novelpack
Overview
Novelpack is a subscription-based platform and app for writers and readers that offers VIP access and in-app purchases such as virtual currency (iCoins) and subscription plans.
The service includes tools and content access managed via App Store (iOS), Google Play, or web/in-app auto-renewal mechanisms described in its terms.
Core features
Novelpack provides VIP subscription tiers for unlimited access and one-time iCoin bundles to unlock content.
Billing and subscriptions are handled through the platform where you purchased the plan (Apple, Google, or the app/web service).
How to cancel Novelpack
Cancel via iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID > Subscriptions.
- Select Novelpack and choose Cancel Subscription.
- Note: Cancel at least 24 hours before the period ends; uninstalling the app does not cancel the subscription.
Cancel via Google Play
- Open the Google Play Store app.
- Tap Menu or account icon > Payments & subscriptions > Subscriptions.
- Select Novelpack and tap Cancel subscription.
- Note: Cancel at least 1 day before expiry; uninstalling the app alone does not stop billing.
Cancel via web or in-app auto-renewal
- Open the Novelpack app or website and go to Settings or Help.
- Find the “Auto-Renewal Service Rules” or subscription management area and follow the cancellation steps.
- Cancellation is effective for the next billing period and access remains until the end of the current period.
What happens when you cancel
Access after cancellation
When you cancel, VIP access continues until the end of the current paid billing cycle.
You retain access for the remainder of the period you already paid for; future renewals are stopped.
Renewal and billing
Auto-renewal is disabled after a successful cancellation, provided it was completed before the renewal cutoff (24 hours for iOS, 1 day for Google Play).
Uninstalling the app does not stop auto-renewal; cancellation must be done through the store or the app/web subscription settings.
Data and account
Account content and any saved data remain subject to Novelpack’s terms and privacy policy.
For details on retention or deletion you should review the official terms: Novelpack Terms.
Will I get a refund?
General refund policy
Cancellation stops future charges but does not automatically trigger refunds for the current billing period.
Refunds for recent charges must be requested through the platform where you paid (Apple or Google) using their “Report a Problem” processes.
Exceptions and platform discretion
- There is no explicit 14-day cooling-off right mentioned in Novelpack’s published terms; refunds are at the platform’s or vendor’s discretion.
- If you believe a charge is incorrect, contact the store (Apple/Google) or your payment provider to request a refund or dispute the charge.
Novelpack plans and pricing
Available plans (Singapore pricing)
Below are the plans and one-time purchases listed for Novelpack in Singapore store listings.
Prices shown are the Singapore dollar amounts from the verified listing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly VIP | S$19.98 | Weekly | VIP subscription for weekly unlimited access |
| Yearly VIP | S$199.98 | Annual | VIP subscription for yearly unlimited access |
| 1,000 iCoins | S$14.98 | One-time | Purchase virtual currency for unlocking content |
| 2,000 iCoins | S$29.98 | One-time | Virtual currency bundle |
| 5,000 iCoins | S$69.98 | One-time | Larger virtual currency bundle |
| 10,000 iCoins | S$149.98 | One-time | Largest virtual currency bundle |
Your consumer rights in Singapore
Legal framework
Digital subscriptions in Singapore fall under general consumer protection laws such as the Consumer Protection (Fair Trading) Act.
There is no automatic statutory 14-day cooling-off period for in-app digital subscriptions in Singapore unless otherwise stated by the seller.
How to escalate issues
- If you believe you experienced unfair practices, you may raise a complaint with the Consumers Association of Singapore (CASE) or your payment provider.
- Refunds for in-app purchases are primarily governed by the platform (Apple/Google) policies or seller discretion.
Customer experiences
Positive reports
Some users report successful cancellation through the store mechanisms with VIP access continuing until period end and no unintended renewals.
When cancelled in time via the proper store path, cancellations typically process correctly.
Negative reports
- Several users have complained that uninstalling the app did not cancel the subscription and led to unexpected charges.
- Others found in-app cancellation instructions unclear or hard to find, and experienced poor responsiveness from customer service.
Documentation checklist
What to gather before contacting support
- Purchase receipt or order confirmation showing the charge date and amount.
- Your App Store or Google Play account email and subscription entry screenshot.
- Any in-app cancellation confirmation or screenshots of the subscription screen.
What to include in a refund/dispute request
- Clear description of the problem (e.g., inability to cancel, unexpected renewal).
- Relevant dates (purchase date, renewal date, cancellation attempt date).
- Copies or screenshots of correspondence with Novelpack support (if any).
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app cancels the subscription; this is incorrect and can cause continued billing.
Always cancel via the App Store, Google Play, or the in-app/web subscription settings.
Waiting too long to cancel
Cancelling after the billing cutoff (24 hours for iOS, 1 day for Google Play) can result in the next period being charged.
Cancel at least one full day before the renewal date to avoid auto-renewal where required by the store.
Comparative recap
Quick plan comparison
The table below summarizes price, access length and recommended use for each plan to help you choose or to confirm what to cancel.
Use this when checking which subscription or one-time purchase you should target for cancellation or refund requests.
| Plan | Price | Period | Best for |
|---|---|---|---|
| Weekly VIP | S$19.98 | Weekly | Short-term access or trial-like usage |
| Yearly VIP | S$199.98 | Annual | Long-term, cost-effective VIP access |
| 1,000 iCoins | S$14.98 | One-time | Small content purchases |
| 2,000 iCoins | S$29.98 | One-time | Moderate content purchases |
| 5,000 iCoins | S$69.98 | One-time | Frequent content unlocking |
| 10,000 iCoins | S$149.98 | One-time | Power users or bulk purchase |
After cancelling
What to monitor
Keep an eye on your App Store or Google Play subscriptions page to confirm the subscription shows as cancelled.
Watch your payment method for any unexpected charges and save receipts for disputes.
Useful links and where to read more
- Novelpack terms: https://www.ireader.mobi/novelpack/terms.html
- Novelpack App Store listing (Singapore): https://apps.apple.com/sg/app/novelpack/id6446772457
- Community Q&A and cancellation notes: https://www.goodnovel.com/qa/cancel-novelpack
- Additional product Q&A: https://www.goodnovel.com/qa/t_novelpack
Address
Company address
Novel Pack E.E.
Ektoros 22, Voula 16673, Athens, Greece
Support note
If you need an escalated complaint and platform-level refund, contact Apple or Google support and supply the documentation checklist items above.
For consumer complaints in Singapore, you may seek assistance through local consumer protection channels such as CASE.