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I hereby notify you of my decision to terminate the contract relating to the Octoparse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Octoparse: Easy Method
What is Octoparse
Overview
Octoparse is a no-code web scraping tool that helps users extract data from websites using a point-and-click interface.
It offers cloud-based scheduling, templates, API access, and automation features to run extraction tasks without coding.
Main features
Key features include cloud execution, scheduling, IP rotation, and pre-built templates for common sites.
Octoparse targets users who need periodic or large-scale data extraction with minimal technical setup.
How to cancel Octoparse
Cancel via Octoparse website (recommended)
- Log into your Octoparse account and open User Center.
- Go to Plan & Subscription, then choose Cancel Subscription.
- Cancel at least 24 hours (1 day) before renewal to avoid being charged for the next period.
Cancel via mobile app stores
- iOS: Octoparse does not handle iOS subscriptions directly; cancel through iOS Settings > Subscriptions. See a third-party summary for guidance: Postclic - Cancel Octoparse.
- Android (Google Play): If your subscription is billed via Google Play, open Google Play > Payments & subscriptions > Subscriptions > Cancel.
What happens when you cancel
Access after cancellation
After cancellation you retain access to paid features until the end of the current billing period.
There is no immediate termination of service upon cancellation unless otherwise specified.
Renewal and billing
You must cancel at least 24 hours before renewal to avoid being charged for the next term.
Octoparse does not offer prorated refunds for the remaining period after cancellation.
Data and tasks
Your saved tasks, templates, and exported data remain available in your account while you retain access.
Consider exporting any needed data before access expires at the end of the billing cycle.
Will I get a refund?
Standard refund policy
Refunds are available for direct (web) subscriptions if requested within 5 days of an initial paid purchase or an accidental auto-renewal.
Refunds are subject to approval and processing, and transaction fees (approximately 4 - 5%) are deducted from the reimbursed amount.
Exceptions and limits
- No refunds are granted after the 14‑day free trial once the first paid billing has occurred.
- Add-on credits such as proxies or templates are non-refundable.
- Processing typically takes 1 - 2 weeks and refund approval is discretionary per policy.
See Octoparse's refund policy for full details: Octoparse Refund Policy.
Octoparse plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard (monthly, billed monthly) | ≈S$160.65/month | monthly | Cloud execution, 100 tasks, up to 6 concurrent runs, IP rotation, templates, schedule, unlimited exports, API access, standard support |
| Professional (monthly, billed monthly) | ≈S$403.65/month | monthly | Cloud execution, 250 tasks, up to 20 concurrent runs, advanced API, priority support, 1-on-1 training |
Currency and conversion
Octoparse charges in USD; prices above are USD list prices converted at approximately 1 USD = 1.35 SGD.
Actual charges may vary due to exchange rates and bank fees. Official pricing page: Octoparse Pricing.
Your consumer rights in Singapore
Key rights under Singapore law
Singapore statutes such as the Sale of Goods Act and the Consumer Protection (Fair Trading) Act provide protections for distance and off‑premises contracts, potentially including digital services.
These laws can give consumers a statutory cancellation or cooling-off right that may override vendor refund policies in some cases.
How to proceed if denied
- Refer to relevant Singapore consumer protection laws when disputing a refusal.
- If you believe statutory rights are denied, contact the Consumers Association of Singapore (CASE) for guidance and complaint options.
Customer experiences
Positive feedback
Users often praise Octoparse for its no-code point-and-click interface and useful pre-built templates.
Cloud scheduling and automation are commonly cited as reliable and practical features by many customers.
Negative feedback
Some users report difficulties with dynamic websites, task instability, and a learning curve when workflows break after site changes.
Independent reviews and user reports highlight occasional glitches and frustration around trial-to-paid conversions; see an example review: Capalyze review.
Documentation checklist
What to prepare before contacting support
- Account email and username used for subscription.
- Order ID or transaction reference and date of charge.
- Screenshots of billing, renewal notice, and account subscription page.
How to submit a refund or cancellation request
- Request cancellation via User Center for web subscriptions and keep records of the cancellation confirmation.
- If requesting a refund, include reason, date, and supporting screenshots; reference the refund policy: Octoparse Refund Policy.
Common mistakes
Timing errors
Many users miss the 24‑hour cancellation cutoff and are charged for the next period despite cancelling later.
Example: cancelling on the renewal date rather than at least one day before can result in an unwanted charge.
Platform confusion and refund expectations
Confusion arises when subscriptions are billed via app stores; cancelling in Octoparse's web portal will not stop a Play Store or App Store billing.
Also, expecting prorated refunds is a common mistake - Octoparse does not provide prorated refunds for unused time.
Comparative recap
Plan comparison
| Plan | Price | Period | Main differences |
|---|---|---|---|
| Standard | ≈S$160.65/month | monthly | Good for small to medium tasks: up to 6 concurrent runs, 100 tasks, standard support. |
| Professional | ≈S$403.65/month | monthly | Higher concurrency and task limits, advanced API, priority support and 1-on-1 training. |
Cancellation & refund recap
Cancel via web User Center to stop renewals (24‑hour cutoff). App-store subscriptions must be cancelled through those stores.
Refunds are limited: 5-day window for direct web purchases, no refunds after trial converts to paid; transaction fees are deducted.
After cancelling
Next steps
- Export any important data, templates, or task configurations before your access ends at period close.
- Save cancellation confirmation and any support correspondence for dispute or refund requests.
Useful links and support
- Octoparse refund policy: Help Center - Refund Policy
- Cancellation guidance summary: Postclic - Cancel Octoparse
- Independent review and user feedback: Capalyze - Octoparse review
Address
Company headquarters
500 Yale Ave N, Seattle, Washington, 98109 US
Notes
This guide summarises cancellation, refund, pricing, and Singapore consumer-rights information based on available policy and public reviews.
If you need legal advice about consumer rights in Singapore, contact local consumer protection authorities such as CASE.