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I hereby notify you of my decision to terminate the contract relating to the Odoo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Odoo: Easy Method
What is Odoo
Overview
Odoo is a suite of integrated business applications for functions such as CRM, accounting, inventory and e‑commerce.
It is offered as cloud-hosted SaaS (Odoo Online / Odoo.sh) and as on‑premise installations, and modules can be purchased from different channels.
How it is sold
Odoo subscriptions and modules are sold directly by Odoo, by third‑party vendors on the Odoo Store, and by independent app authors on the Apps Store.
Mobile versions are distributed through the Apple App Store and Google Play, which use their own billing and refund rules.
How to cancel Odoo
Cancel Web/Enterprise subscription (direct)
- Sign in to your Odoo account portal and go to Billing → Subscription to cancel the subscription.
- If you cannot access the portal, contact Odoo billing or your partner/support contact to request cancellation.
- Keep a copy of cancellation confirmation (screenshot or email).
Cancel Apps Store or Odoo Store purchases
- Apps Store (third‑party modules): contact the app author first to request cancellation or support.
- If the vendor fails to resolve issues after 15 days, escalate the case to Odoo for review.
- Odoo Store (digital content): contact the vendor directly for cancellation or refund requests.
Cancel mobile subscriptions
- Apple App Store and Google Play subscriptions must be cancelled through the respective store accounts.
- Use the store’s refund request process if you believe you are entitled to a refund.
Contact points and evidence
- Always record invoice/order numbers, account email, transaction dates and screenshots of the portal or app page.
- Use the verified help pages or vendor contact details when available.
What happens when you cancel
Access and billing
Cancellation generally stops future billing at the end of the current billing period.
Service typically continues until the paid period expires; immediate termination is uncommon unless contractually specified.
Data retention and exports
You should export or back up all essential data (reports, contacts, invoices) before access ends.
Ask your vendor or partner about data retention timelines and whether they will retain backups after cancellation.
Modules and third‑party apps
Third‑party modules remain under their vendors’ control; cancellation or support depends on that vendor’s policies.
If a module is removed, functionality may stop working and you should plan for replacements or rollbacks.
Will I get a refund?
General rule
There is no automatic 14‑day cooling‑off or refund right for Odoo SaaS or digital purchases across all channels.
Refunds depend on the purchase channel, the vendor’s terms and any contractual clauses you agreed to.
Exceptions and third‑party modules
- Apps Store: a refund may be considered within two months if issues (bugs, missing features, wrong license, fraud) are unresolved after escalation when the vendor fails to fix within 15 days.
- Odoo Store: refunds are normally only available if the vendor has breached a warranty; change of mind is generally not accepted.
Enterprise/web subscriptions
For direct Odoo subscriptions, cancellation stops future billing but refunds for the current period depend entirely on your contract with Odoo or your partner.
Check your signed contract or partner agreement to confirm refund entitlements.
Odoo plans and pricing
Pricing summary
The table below shows representative Singapore Tier 2 monthly pricing estimates per verified data.
Actual SGD billing may vary due to exchange rate and Odoo’s pricing policies.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard (Enterprise Tier 2 - Singapore) | SGD 22.82/user/month (approx) | monthly | Access to all Odoo apps; Odoo Online hosting |
| Custom (Enterprise Tier 2 - Singapore) | SGD 34.43/user/month (approx) | monthly | All apps, Odoo Studio, Multi‑Company, External API; flexible hosting (Odoo Online / Odoo.sh / On‑premise) |
Notes on pricing
Prices are approximate conversions from official USD Tier 2 pricing and may change.
Confirm exact charges on your Odoo billing page or with your authorized partner before cancelling.
Your consumer rights in Singapore
Statutory protections
Singapore consumers have protections under laws such as the Consumer Protection (Fair Trading) Act for defective or misrepresented goods and services.
Digital products may be covered if they are defective, not as described, or if statutory obligations are breached (seek local advice for specifics).
Practical steps if you believe your rights were breached
- Collect all evidence: invoices, screenshots, correspondence and support responses.
- Contact the vendor or Odoo partner first and request remediation in writing.
- If unresolved, consider contacting Singapore consumer agencies or seeking legal advice about statutory remedies.
Caveat
Odoo’s public policies do not clearly promise a universal cooling‑off or refund right; outcomes depend on contracts and channel terms.
For formal guidance, consult Singapore consumer authorities or a lawyer who specialises in digital contracts.
Customer experiences
Positive feedback
Many users praise Odoo for affordability, broad functionality and strong customization potential for CRM and accounting tasks.
Some small teams report Odoo is easy to use once configured and effective for onboarding new staff.
Negative feedback
Common criticisms include a steep learning curve, fragmented setup across apps, and documentation that can be incomplete or poorly translated.
Other users report long or inconsistent support responses, hidden costs for customisation/support, and denied refund requests.
Takeaway
Expect a powerful but potentially complex system; plan implementation, support and escalation paths in advance to reduce risk.
Document issues early and escalate through vendor channels if service or product quality does not meet expectations.
Documentation checklist
What to gather before cancelling
- Account email and Odoo account ID or portal screenshots.
- Invoice numbers, subscription IDs, payment receipts and billing dates.
- Names and versions of apps or modules purchased (vendor/author details).
Evidence for escalation
- Support tickets, email threads and timestamps showing attempts to resolve issues.
- Screenshots or screen recordings demonstrating the defect or mismatch.
- Exported data backups (contacts, invoices, product lists) before access ends.
Common mistakes
Missing documentation
Users often try to cancel without invoices, account IDs or screenshots, which slows support and makes escalation harder.
Always save transactional emails and customer support references before initiating cancellation.
Contacting the wrong party
Customers sometimes contact Odoo for third‑party app issues that must be handled by the app author or vendor.
Confirm whether an item was bought from the Odoo Store, the Apps Store (third‑party) or directly from Odoo before escalating.
Assuming automatic refunds
Many expect a 14‑day automatic refund for digital services; Odoo channels generally do not provide this as a default.
Review your contract and the vendor’s terms to understand refund eligibility before cancelling.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund likelihood and contact points by channel to help you decide next steps.
| Channel | How to cancel | Refund likelihood | Who to contact | Period |
|---|---|---|---|---|
| Web / Enterprise subscription | Cancel via Odoo account portal Billing → Subscription or contact billing/support | Possible but depends on contract; not automatic | Odoo billing or your authorised partner | monthly |
| Apps Store (third‑party modules) | Contact app author first; escalate to Odoo after 15 days if unresolved | May be granted within two months if unresolved and valid reasons shown | App author, then Odoo if necessary | monthly |
| Odoo Store (digital content) | Contact the vendor for cancellation or refund | Refunds only if vendor breached warranty; no change‑of‑mind refunds | Odoo Store vendor | monthly |
| Apple App Store / Google Play | Use the respective store’s subscription and refund process | Subject to the store’s refund policies; varies by case | Apple or Google Play support | monthly |
After cancelling
Immediate tasks
- Export your data and keep local backups of critical records before access ends.
- Verify the cancellation confirmation and the effective end date of service.
Follow‑up and escalation
- If refund or quality issues remain unresolved, escalate to Odoo or your partner with documented evidence.
- Useful links: Odoo pricing and vendor terms pages to check contractual details and store policies.
Helpful links
Address
Local contact (Singapore)
Odoo-related enquiries in Singapore are often handled by authorised local partners; confirm your partner’s contact details on your agreement.
Example partner address used in records: 73 Ubi Rd 1, #07-48 Oxley Bizhub, Singapore 408733.
Head office / billing
Direct Odoo billing and head office references in sources point to Odoo’s official billing contacts; use your portal or contract for the precise billing address.
Keep all cancellation and billing correspondence for at least 12 months in case of disputes.