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Cancel PADDLE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Paddle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Paddle: Easy Method
What is Paddle
Overview
Paddle is a merchant-of-record platform that helps software sellers manage payments, subscriptions, tax, billing and fraud protection. Sellers use Paddle to accept global payments while Paddle handles checkout, invoicing and compliance.
How Paddle works for buyers
As a buyer you typically see Paddle at checkout or on receipt emails; Paddle processes the payment on the seller’s behalf and is often the merchant listed on billing records. For many sellers Paddle also manages subscription renewals and refund handling.
How to cancel Paddle
Where to cancel based on how you paid
- If you subscribed via iOS (App Store): cancel through Apple’s subscription management (not via Paddle).
- If you subscribed via Android (Google Play): cancel through Google Play’s subscription management (not via Paddle).
- If you subscribed via the website using PayPal: cancel via the Paddle customer portal by entering the email shown on your Paddle payment receipt.
- If you subscribed via the website using credit/debit card or Apple Pay/Google Pay: cancel via the Stripe billing portal link included in your receipt email from the merchant.
Step-by-step cancellation checklist
- Locate the receipt or confirmation email you received when you subscribed or renewed.
- Identify the payment method (Apple App Store, Google Play, PayPal, card, Apple Pay/Google Pay).
- Follow the platform-specific route above to cancel (App Store / Google Play / Paddle portal / Stripe billing portal).
- Save confirmation of the cancellation (screenshot or email) for your records.
What happens when you cancel
Access after cancellation
Cancelling a subscription typically stops future renewals but does not always remove immediate access. Access often continues until the end of the current paid period unless the seller states otherwise.
Renewals and data
After cancellation your subscription should not renew. Paddle, acting as merchant, may retain transaction records for billing and compliance purposes.
Will I get a refund?
Paddle’s stated refund policy
Paddle’s Terms state buyers may request a refund within 14 days of a one‑off purchase, or within 14 days of the last renewal for subscriptions, at Paddle’s discretion.
See Paddle’s terms for details: Paddle Terms.
Common exceptions and timing
- A general rule used by many sellers on Paddle is a 14‑day right for a full refund on initial purchases; renewals are often not refundable unless required by law.
- As a seller, Paddle also permits issuing full or partial refunds via its dashboard; card refunds must typically be processed within certain time windows and PayPal within longer windows.
- Beyond 14 days refunds are discretionary and depend on the seller and Paddle’s policies.
Paddle plans and pricing
Pricing model
Paddle publishes a pay-as-you-go pricing model and offers custom enterprise options. Displayed local currency prices are calculated at checkout based on seller settings and currency conversion.
Quick notes
Paddle does not publish fixed SGD platform fees publicly; sellers see prices in buyers’ currency at checkout. For full terms visit Paddle’s pricing page.
See pricing: Paddle Pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pay-as-you-go | 5% + US$0.50 per transaction (converted to SGD depending on checkout) | Per transaction | Global payments, billing, tax & compliance, fraud protection, subscriptions, revenue recovery, customer support |
| Custom / Enterprise pricing | Contact Paddle Sales for pricing (displayed in SGD at buyer's checkout via geolocation) | Custom | Tailored pricing, premium services, advisory, implementation, migration support |
Your consumer rights in Singapore
Local statutory rights
Consumer protection and refund rights vary by jurisdiction. Some jurisdictions provide a cooling‑off period for online purchases, but these rules differ and may not automatically apply to subscriptions or renewals.
How this applies to Paddle customers
- Paddle acts as the merchant of record in many transactions, so it administers refunds and cancellations under its terms and applicable law.
- The commonly referenced 14‑day right is generally tied to initial purchases; renewals are usually outside that statutory window unless local law requires otherwise.
- For general summaries about refund rights see a third‑party overview: Postclic summary.
Customer experiences
Positive reports
Many reviews note fast cancellation and refund handling, with some users reporting near-immediate resolution when support or the bot was used.
Positive feedback often highlights efficient bot-assisted support and clear invoice retrieval.
Negative reports
Other reviews describe abrupt account actions, withheld refunds, poor explanations, or slow/AI-only support responses.
As with any large platform, experiences vary by seller, case details and timing; see user reviews for patterns: Trustpilot - Paddle reviews.
Documentation checklist
What to gather before contacting support
- Payment receipt or confirmation email (important: shows payment method and merchant reference).
- Last 4 digits of the card or PayPal transaction ID where applicable.
- Subscription start date, renewal date and the seller’s product name.
- Any cancellation confirmation (screenshots or emails) if you already attempted to cancel.
Why these documents help
- They speed up support verification and help identify whether Paddle or an app store processed the charge.
- They are useful when requesting refunds or disputing duplicate charges.
Common mistakes
Common error examples
One common mistake is cancelling via the wrong platform - for example attempting to cancel an App Store subscription through Paddle instead of through Apple.
Another frequent issue is not saving the original receipt or confirmation email, which slows verification and refunds.
How to avoid problems
Always check the payment method and merchant listed on your receipt before attempting cancellation. Use the platform-specific route described above.
Keep screenshots or copies of cancellation confirmations and correspondence until the billing issue is fully resolved.
Comparative recap
At-a-glance comparison
| Aspect | Where to cancel | Refund window | Typical ease |
|---|---|---|---|
| iOS App Store subscriptions | Apple App Store (not Paddle) | Managed by Apple; not by Paddle | Medium - Apple interface required |
| Android (Google Play) subscriptions | Google Play (not Paddle) | Managed by Google; not by Paddle | Medium - Google Play interface required |
| Website via PayPal | Paddle customer portal (use receipt email) | 14 days commonly cited; discretionary after | Usually easy if you have receipt email |
| Website via card / ApplePay / GooglePay | Stripe billing portal link in receipt email | 14 days commonly cited; discretionary after | Usually easy if you use the billing portal link |
After cancelling
Follow-up actions
Keep cancellation confirmations and check your next bank or card statement to ensure no further renewals occur. If you see unexpected charges, gather documentation before contacting support.
Where to read more or escalate
- Paddle’s legal terms and refund policy: Paddle Terms.
- Paddle pricing and service overview: Paddle Pricing.
- Independent summaries and cancel guides: Postclic - Cancel Paddle.
Address
Corporate address
Judd House, 18‑29 Mora Street, London, EC1V 8BT, United Kingdom.
Notes
This guide summarises verified public information and user-reported experiences. For a definitive outcome in your case, check your receipt, follow the platform-specific cancellation route and consult Paddle’s official terms linked above.