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Cancel PASSION.IO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Passion.Io service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Passion.Io: Easy Method
What is Passion.Io
Overview
Passion.Io is a subscription-based SaaS platform that lets creators build branded mobile and web apps for courses, memberships and communities.
It bundles video hosting, monetisation tools and community features so creators can sell subscriptions and one-time purchases.
Core features
Key features include app building for iOS, Android and web, content drip, push notifications and monetisation options.
Higher-tier plans add external checkout, priority support and app store submission assistance.
How to cancel Passion.Io
Cancel on the web (PassionPayments)
- Log in to your Passion.Io account on the web.
- Go to Admin → More → Account Settings → Billing Details.
- Select Cancel Subscription to stop future payments; access continues until the current billing period ends.
- For details see the official cancellation guide: Passion.Io cancellation help.
Cancel on iOS (App Store)
- Open your device Settings → tap your name → Subscriptions → select Passion.Io → Cancel Subscription.
- Apple handles payments and refunds for in‑app purchases; Passion.Io cannot issue App Store refunds.
- Refer to the platform guidance: Passion.Io help (in-app purchases).
Cancel on Android (Google Play)
- Open Google Play Store → tap profile icon → Payments & Subscriptions → Subscriptions → select Passion.Io → Cancel Subscription.
- Google handles refunds for Play purchases; request refunds through Google Play.
- See the official guidance: Passion.Io help (in-app purchases).
What happens when you cancel
Access and billing
Cancelling stops future recurring payments but your account remains active until the end of the current billing period.
Renewals already charged are generally non-refundable unless covered by the 30‑day policy or at Passion.Io's discretion.
Data and account status
Your content and account remain available during any paid period that you have already paid for.
After the paid term ends, access is removed; retain backups of any content you need before expiry.
Will I get a refund?
Web subscriptions - 30-Day Money-Back Guarantee
First-time subscribers on eligible web plans may request a full refund if they cancel within 30 days under the Money-Back Guarantee.
See the cancellation help for eligibility specifics: Passion.Io cancellation help.
Exceptions, renewals and in-app purchases
- Plus, Done‑for‑you, CMBA and Educational plans are non-refundable; payments for these are final per Terms of Service.
- Renewals are non-refundable unless otherwise required by law or at Passion.Io’s discretion.
- Apple App Store and Google Play refunds must be requested from Apple or Google; Passion.Io cannot process in‑app refunds.
Reference: Passion.Io Terms of Service.
Passion.Io plans and pricing
Overview of plans
The table below shows the main plans, USD prices and core features as listed by Passion.Io.
All prices are in USD; developer fees and transaction fees are separate.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Launch | US$119.00/month (or US$99.00/month if billed annually) | Monthly or Annual | Branded iOS, Android, and web app; ~100 subscribers, ~100 videos, ~1,000 push notifications/month; basic monetisation; Passion branding visible. |
| Scale | US$299.00/month (or US$239.00/month if billed annually) | Monthly or Annual | Removes Passion branding; higher quotas; advanced automations and communities; external checkout integration with 0% platform fee. |
| Expand | US$699.00/month (or US$599.00/month if billed annually) | Monthly or Annual | Unlimited users/videos/notifications; app store submission support; Apple Pay / Google Pay; offline mode; priority support. |
| Plus (custom) | Custom (typically US$10,000 - US$20,000 one-time) | One-time or custom billing | Done‑for‑you app build, content migration, app store submission, success manager, coaching, advanced analytics. |
Notes on fees
Developer accounts and transaction fees are extra: Apple Developer US$99/year, Google Play US$25 one‑time.
Web checkout via PassionPayments includes platform and Stripe fees; in‑app purchases incur Apple/Google fees (15 - 30%).
Your consumer rights in Singapore
Legal protections
Singapore consumer protections (e.g., Consumer Protection (Fair Trading) Act) cover misrepresentation and defective goods or services.
Digital service refunds are not automatic under local law unless the service is defective or misrepresented.
Practical steps if you have a dispute
- Keep receipts, screenshots of cancellation and all communications.
- Contact Passion.Io support and request resolution in writing.
- If unresolved, consider contacting the Consumers Association of Singapore (CASE) or your card issuer for chargeback review when applicable.
Customer experiences
Positive feedback
Many users praise Passion.Io for ease of use, onboarding help, and responsive customer service in recent reviews.
Capterra Singapore reviewers have highlighted strong guides and marketing support for app builders.
Common complaints
Negative reports include recurring billing issues after cancellation, feature gaps (e.g., push notifications) and slow or unresolved support cases.
Some users say refunds were denied because policies were applied strictly; review sites reflect a mix of high and low ratings.
See user reviews: Trustpilot - Passion.Io.
Documentation checklist
Essential items to keep
- Subscription receipt or invoice showing plan and charge date.
- Screenshots of account Billing Details and the Cancel Subscription confirmation.
- Emails or chat logs with Passion.Io support, including ticket IDs.
- Bank or card statement entries for the charges in question.
Optional but helpful items
- Exported app data or content backups before access ends.
- Notes on feature defects or service failures with timestamps.
Common mistakes
Timing and assuming immediate stop
Users sometimes assume cancellation is immediate; in fact billing stops after the current period and access continues until that period ends.
To avoid surprises, cancel well before the next renewal date and keep a screenshot of the cancellation confirmation.
Confusing in-app vs web subscriptions
Purchases made through the App Store or Google Play are managed by those platforms - cancelling in Passion.Io web settings does not cancel an App Store/Play subscription.
Refund requests for in‑app purchases must be submitted to Apple or Google, not Passion.Io.
Comparative recap
Quick comparison
The table below summarises cancellation and refund handling across channel types for a fast reference.
| Feature | Web (PassionPayments) | iOS (App Store) | Android (Google Play) | Period |
|---|---|---|---|---|
| How to cancel | Admin → More → Account Settings → Billing Details → Cancel Subscription | Settings → Your Name → Subscriptions → Cancel | Play Store → Profile → Payments & Subscriptions → Cancel | Monthly or Annual |
| Who issues refunds | Passion.Io (30‑day guarantee for eligible first‑time web subs) | Apple handles refunds; contact Apple | Google handles refunds; contact Google | Monthly or Annual |
| Refund exceptions | Plus/Done‑for‑you/CMBA/Educational plans non‑refundable | Subject to Apple policy | Subject to Google Play policy | Monthly or Annual |
After cancelling
If you are still charged
Keep your cancellation confirmation and dispute the charge with your card issuer if repeated billing occurs after cancellation and support does not resolve it.
Escalate to CASE in Singapore if you cannot reach a resolution through Passion.Io and your payment provider.
Helpful official links
- How do I cancel my Passion.Io subscription? (Passion.Io Help)
- How to manage common client concerns (Passion.Io Help)
- Passion.Io Terms of Service
- User reviews (Trustpilot)
Address
Official mailing address
2035 Sunset Lake Road, Suite B‑2, Newark, New Castle, Delaware, 19702, USA.
Notes on locations
Passion.Io publishes other operational locations and may have listings in multiple countries; the primary legal address is in Delaware.
For formal notices or legal correspondence, use the address above and consult Passion.Io’s Terms of Service for additional legal details.