Cancellation Pdfmaster: Easy Method

What is Pdfmaster

Overview

Pdfmaster is a subscription-based PDF management app and service that offers features such as create, edit, convert and sign PDFs across devices.

Who offers it

The app variants listed in app stores are published by different companies (examples include Shellmob Inc., CHEESEJOY LIMITED and others). Policies and purchase channels can vary by publisher and platform.

How to cancel Pdfmaster

Cancel on the website (web purchases)

• Sign in to your Pdfmaster account on the provider’s website.
• Go to Subscription, Account or Order information and use the Cancel subscription option.
• If the site does not let you cancel, contact support in writing and keep copies of messages and timestamps as evidence.
• Reference: Postclic cancellation guide.

Cancel on iOS (App Store)

• Open Settings on your iPhone/iPad, tap your name > Subscriptions, find Pdfmaster and tap Cancel Subscription.
• Apple manages billing for App Store subscriptions; refunds and cancellations must be handled through Apple.
• See the app listing for details: PDF Master on the Singapore App Store.

Cancel on Google Play (Android)

• Google Play subscriptions are usually cancelled via Google Play Store > Account > Subscriptions.
• Available sources do not document a platform-specific Pdfmaster flow; follow Play Store subscription management if you purchased through Google Play.
• If unsure, contact support in writing and keep proof of cancellation attempts.

What happens when you cancel

Access after cancellation

After cancelling a recurring subscription you generally keep access until the end of the paid billing period.

One-time purchases remain available after cancellation; recurring access ends when the subscription term expires.

Renewals and billing

Canceling prevents future automatic renewals but does not automatically refund past charges unless a refund policy or platform rule applies.

If you encounter unexpected charges, gather evidence and follow dispute procedures with the platform or your bank.

Data and files

Cancellation usually does not delete local files you created, but cloud-stored or premium features may become inaccessible.

Export or back up important documents before the subscription period ends.

Will I get a refund?

Website purchases and the provider policy

Website purchases are generally non-refundable unless a specific money-back guarantee was offered.

Pdfmaster’s policy states a money-back guarantee requires contacting support within 30 days with proof of technical issues: Pdfmaster money-back policy.

14-day refund window and exceptions

Some sources state a full refund is available if canceled within 14 days of subscription for website purchases; no refund after 14 days according to the subscription agreement: Subscription agreement.

EU consumers may have a statutory 14-day withdrawal right; this does not automatically apply in Singapore but is noted in provider materials.

Platform refunds (App Store / Google Play)

For App Store or Google Play purchases, refunds and disputes are handled by Apple or Google under their platform policies.

If you paid through a platform, request refunds via that platform’s support or purchase history tools.

Pdfmaster plans and pricing

Available plans (summary)

The table below lists plans and prices as shown in Singapore App Store In‑App Purchases entries for apps titled "PDF Master".

Notes about pricing

Feature descriptions are inferred from plan names; exact in-app features may vary by publisher.

Your consumer rights in Singapore

Relevant law

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers can seek recourse for unfair contract terms and deceptive practices.

Unexpected charges or insufficient disclosure may be treated as unfair practices under CPFTA.

Platform and bank dispute options

If you bought through Apple or Google Play, use their refund/dispute systems first as they control billing for in‑app purchases.

For unauthorized or disputed charges, contact your bank to file a chargeback or dispute under local banking procedures.

Practical steps

• Collect evidence: receipts, screenshots, timestamps and communication logs.
• Contact the seller in writing and request a refund or cancellation confirmation.
• If unresolved, escalate to the platform, your bank, or seek advice from consumer protection bodies in Singapore.

Customer experiences

Positive feedback

Some users report good usability, value and document security, praising the app for ease of use and reliable storage.

Example: a 5-star review highlighted usability and perceived value on Trustpilot: Trustpilot: positive review.

Negative feedback

There are multiple complaints about unexpected recurring charges, difficulty cancelling, and non‑responsive or scripted support replies.

Several users reported an unfamiliar charge labeled "SG*PDFMASTER NICOSIA" that appeared suspicious: vcharges listing.

What to watch for

• Unclear subscription consent or surprise renewals reported by users.
• Keep records if you believe charges are unauthorized; this helps with platform/bank disputes.

Documentation checklist

Proof of purchase

• App store receipt (Apple/Google) or website order confirmation.
• Credit card or bank statement rows showing the charge.

Cancellation evidence

• Screenshots of subscription page showing cancellation or failed attempts.
• Copies of emails/messages sent to support and timestamps.

Technical and support records

• Error messages, logs or screenshots demonstrating the issue (if requesting a money-back guarantee).
• Any reply from the vendor or platform, including reference numbers.

Common mistakes

Assuming cancellation equals refund

Many users assume cancelling a subscription automatically triggers a refund; in most cases it only stops future renewals.

Always check the refund policy and submit a refund request separately if you believe you qualify.

Not checking the purchase channel

Purchases through the App Store or Google Play are billed by the platform, so contacting the app developer directly will not resolve billing with Apple/Google.

Confirm whether the charge came from the app store or from the vendor’s website before raising disputes.

Failing to keep evidence

Without receipts, timestamps, and communication records it is harder to win disputes with banks or platforms.

Save all relevant screenshots and emails before cancelling or disputing a charge.

Comparative recap

Channel comparison

Quick summary of where to cancel, who controls refunds, and typical refund chances per channel.

Practical advice

If billed via a platform (Apple/Google) start with the platform’s support. If billed on the website, follow the provider’s written refund process and contact your bank if needed.

After cancelling

What to do next

• Export or back up important PDFs and data before you lose premium access.
• Save cancellation confirmation and check your next bank/credit card statement for recurring charges.

Helpful links

• Pdfmaster money-back policy: https://pdfmaster.app/money-back-policy
• Subscription agreement reference: https://www.pdfreaderpro.com/subscription-agreement-pdf-master
• Web cancellation guide summary: https://www.postclic.com/en-za/letters/software-saas/cancellation-sg-pdf-master/
• App Store listing (Singapore): https://apps.apple.com/sg/app/pdf-master-editor-scanner/id1606486950

Address

Registered contact

Stavrou 26, Strovolos 2034, Nicosia, Cyprus

Using the address

This address is the only physical contact publicly linked to Pdfmaster in available materials and may be used for written support or formal requests.