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Cancel PICTORY
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I hereby notify you of my decision to terminate the contract relating to the Pictory service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pictory: Easy Method
What is Pictory
Overview
Pictory is a subscription-based AI video editing service that converts long-form content into short, shareable videos. It automates summarisation, editing and assembly using AI-driven tools.
Key capabilities
Common features include automated script-to-video conversion, text-to-speech voices, and access to stock libraries (Storyblocks, Getty on certain plans). It is cloud-based and billed by subscription.
How to cancel Pictory
Cancel via Pictory website / app (recommended)
- Log in → My Account → Billing → Cancel subscription.
- Select a reason → Confirm cancellation.
- Access remains until the end of the current billing cycle.
Cancel via App Store or Google Play
- Manage subscriptions in your Apple App Store or Google Play account settings.
- Pictory’s documentation directs users to cancel through the store for store-managed subscriptions.
What happens when you cancel
Access and billing
Your subscription will not renew after cancellation. You keep full access until the end of the current paid billing period.
No additional charges should occur after the billing period ends if cancellation completed successfully.
Data and account
Your projects and account remain accessible while the subscription is active. Consider exporting important assets before the subscription expires.
Check your account settings or support articles for details on data retention or deletion policies.
Will I get a refund?
Pictory’s official policy
- According to Pictory’s Terms of Service, there are no refunds or credits for partial periods, upgrades/downgrades, or unused time while an account is open.
- You may cancel anytime and continue using the service until expiry, but Pictory’s stated policy is not to issue refunds.
Third‑party claims and exceptions
- There are unofficial third-party claims (a 14-day money-back guarantee on some sites), but these are not corroborated by Pictory’s official Terms.
- If you purchased via an app store, refunds (if any) are handled under the store’s refund policies, not directly by Pictory.
Pictory plans and pricing
Pricing table
| Plan | Price (USD / approx SGD) | Period | Features (summary) |
|---|---|---|---|
| Starter | US$25 / ≈ S$33.75 (monthly) or US$19 / ≈ S$25.65 (annual equiv. per month) | Monthly / Annual | 200 video minutes/month, standard AI voices, Storyblocks library |
| Professional | US$49 / ≈ S$66.15 (monthly) or US$39 / ≈ S$52.65 (annual equiv. per month) | Monthly / Annual | 600 video minutes/month, Getty Images + Storyblocks, ElevenLabs AI voices |
| Teams | US$119 / ≈ S$160.65 (monthly) or US$99 / ≈ S$133.65 (annual equiv. per month) | Monthly / Annual | 1800 video minutes/month, team collaboration, ElevenLabs AI voices |
Notes on pricing
Prices are listed by Pictory in USD; SGD amounts above are approximate conversions (1 USD ≈ 1.35 SGD) and for guidance only.
For official pricing and plan details refer to Pictory’s pricing/FAQ pages linked below.
Your consumer rights in Singapore
Statutory protections
- Even if a vendor states "no refunds", statutory consumer laws in Singapore may provide remedies for defective digital services or misleading practices.
- Change-of-mind refunds for digital services are often restricted once access or download has occurred, but this can vary by case and law.
Steps to take in Singapore
- Document the issue (screenshots, dates, transaction receipts) and contact Pictory support first.
- If unresolved, consider contacting local consumer protection bodies in Singapore for guidance on your statutory rights.
Customer experiences
Positive feedback
Users commonly praise Pictory for ease of use, intuitive interface, and time-saving automation for creating professional-looking short videos.
High ratings on review platforms note efficient workflows and helpful customer support in some cases.
Negative feedback
Complaints include occasional technical glitches (blank frames, imperfect AI results), slow cloud responsiveness and stock footage relevance issues.
Some users report delayed or unhelpful support interactions and unexpected billing or payment discrepancies.
Documentation checklist
What to prepare before cancelling
- Account email and username used to subscribe.
- Recent invoice or billing statement showing the subscription charge.
- Screenshots of the subscription page or active plan, if needed.
What to record during the process
- Confirmation screen or email that shows the cancellation was processed.
- Any reference number, support ticket ID, or correspondence with support.
- Dates and times of cancellation and the end of the billing period.
Common mistakes
Not checking where you purchased
Example: Cancelling on the Pictory website while the subscription is billed through Apple App Store or Google Play. This can leave the store-managed subscription active.
Always verify whether the charge is handled by Pictory or by an app store before cancelling.
Assuming automatic refunds
Example: Expecting a pro-rata refund immediately after cancelling. Pictory’s stated policy is no refunds for partial periods; refunds through app stores follow store policies.
Keep evidence of cancellation and billing dates if you believe a refund claim is warranted under local law.
Comparative recap
Quick comparison table
| Method | Ease | Refund likelihood | Access after cancel | Recommended action |
|---|---|---|---|---|
| Web (Pictory account) | High - direct in-account steps | Low - Pictory’s Terms: no refunds | Until end of current billing cycle | Cancel in account and save confirmation screenshot |
| Apple App Store / Google Play | Medium - managed via store settings | Depends on store policy | Until end of current billing cycle (subject to store rules) | Cancel via store and request store refund if applicable |
Recommendation
Cancel in the place where the subscription is billed (Pictory account or app store) and keep records. For refunds, use the route applicable to your purchase (vendor vs store).
After cancelling
What to expect
Expect full access until your paid period ends and then loss of subscription-only features after expiry. No further charges should occur if cancellation was successful.
If you believe a charge was made in error, gather documentation and contact support or the app store where you purchased the subscription.
Useful links
Address
Main corporate address
Pictory Corp, 22722 29th Dr SE, Suite 100, Bothell, WA 98021, United States.
Support contact route
For subscription changes and support, use Pictory’s help documentation and support channels listed on their knowledge base pages linked above.