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Cancel PIKTOCHART
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Piktochart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Piktochart: Easy Method
What is Piktochart
Overview
Piktochart is a web-based SaaS platform for creating infographics, presentations, reports and visual content using templates and drag-and-drop tools.
It targets non-designers and teams, offering asset libraries, download options and AI credits depending on plan.
How it is delivered
Plans are subscription-based and billed regularly; payments are processed via third-party payment processors such as Paddle.
Business and Enterprise tiers add team features, storage and security options beyond individual plans.
How to cancel Piktochart
Cancel via your Piktochart account
- Sign in to your Piktochart account at https://piktochart.com/.
- Open Account or Billing settings and locate your active subscription or recurring billing section.
- Choose the option to cancel recurring billing and confirm the cancellation.
If you paid through a third party
- If your payment was billed via Paddle or another processor, use the management link in your receipt or vendor email to cancel the subscription.
- If you cannot access the processor portal, contact Piktochart support for guidance with your receipt or transaction ID.
What happens when you cancel
Access after cancellation
After cancellation your subscription will typically remain active until the end of the current paid billing period.
You retain access to paid features only until that period expires; then your account reverts to the Free plan limitations.
Data and renewals
Your projects and account data are generally retained, but editing/export permissions may be limited after the paid period ends.
Auto-renewal is stopped on cancellation; you will not be billed again unless you re-subscribe.
Will I get a refund?
Piktochart refund approach
Piktochart’s normal process is to stop future recurring charges after cancellation and let the current billing period finish.
Automatic prorated refunds are not guaranteed; refund eligibility is handled case-by-case under Piktochart’s terms of use.
Exceptions and how to request one
- If you believe you qualify for a refund, gather receipts and contact Piktochart support explaining the request.
- Payments processed by third parties (e.g., Paddle) may be subject to the processor’s refund rules; you may need to contact them directly.
- For policy details see Piktochart’s Terms of Use: Piktochart Terms of Use.
Piktochart plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly | Unlimited visuals, 2 PNG downloads, 100MB storage |
| Pro (monthly billing) | S$39.15 | Monthly | Unlimited PNG downloads, 5M+ premium assets, 500 AI credits, 100GB storage |
| Pro (annual billing) | S$18.90 | Monthly equivalent | Same as Pro, at discounted annual rate |
| Business (monthly billing) | S$66.15 | Monthly | Unlimited PNG/PDF/PPT downloads, Brand Kit, 1,000 AI credits, 250GB storage |
| Business (annual billing) | S$32.40 | Monthly equivalent | Same as Business, at discounted annual rate |
| Education (annual) | S$54.00 | Yearly per member | Unlimited downloads, 100GB storage, 250 AI credits |
| Nonprofit (annual) | S$81.00 | Yearly per member | Unlimited downloads, 100GB storage, 250 AI credits |
| Enterprise (Custom) | SGD pricing via quote | Custom | Advanced security, SSO, dedicated support, custom features |
Your consumer rights in Singapore
General protections
Singapore consumers have protections against unfair practices and misrepresentations under local laws and enforcement bodies.
These protections can apply if billing or cancellation terms were not clearly disclosed at purchase.
Practical remedies
- Contact Piktochart support with transaction details and request resolution.
- If unresolved, contact your card issuer to discuss a dispute or chargeback for unauthorised or unclear charges.
- For persistent issues consider filing a complaint with local consumer authorities such as CASE.
Customer experiences
Positive feedback
Many users praise Piktochart for ease of use, the template library and the speed of creating visuals without design skills.
Teams often highlight the brand kit and export options in paid plans as valuable for consistent output.
Billing and support critiques
Some reviewers raise concerns about billing transparency or difficulties locating cancellation controls, particularly when payments go through third-party processors.
Other feedback mentions variable experiences with refund requests and response times from support.
Documentation checklist
What to prepare before cancelling
- Account email and username used with Piktochart.
- Subscription receipt or invoice showing transaction ID and processor (e.g., Paddle).
- Last billing date and plan name (monthly/annual).
What to save after cancelling
- Confirmation of cancellation (screenshot or confirmation email).
- Any support communications and ticket numbers.
- Copies of important projects or export files before access changes.
Common mistakes
Assuming immediate access loss
Some users expect features to vanish instantly after cancelling; typically access continues until the paid period ends.
Always check the cancellation confirmation for the exact expiry date to avoid surprises.
Missing third-party billing details
Users sometimes try to cancel inside the app when the payment was handled by a processor like Paddle; the subscription must then be cancelled through the processor or receipt link.
Keep your payment receipt and processor contact details handy to avoid delays.
Comparative recap
Quick plan comparison
| Plan | Price | Period | Main highlights |
|---|---|---|---|
| Free | S$0.00 | Monthly | Basic visuals, limited downloads, 100MB storage |
| Pro (monthly) | S$39.15 | Monthly | Unlimited downloads, premium assets, 100GB storage |
| Business (monthly) | S$66.15 | Monthly | Team features, Brand Kit, larger storage |
| Education / Nonprofit (annual) | S$54.00 / S$81.00 | Yearly per member | Discounted or specialised team pricing for institutions |
| Enterprise | Quote | Custom | SSO, dedicated support, custom security |
After cancelling
Follow-up actions
- Download or export any final assets you need before paid access ends.
- Keep your cancellation confirmation and monitor your bank for no further charges.
Useful official links
- How to cancel recurring billing (Piktochart Support)
- Payment methods and processors (Piktochart Support)
- Piktochart Terms of Use
Address
Singapore contact location
12 Kallang Ave #03-07 Aperia Mall Singapore 339511
Company note
Piktochart is registered in Malaysia and headquartered in Penang, with a virtual office address noted above for Singapore operations.