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Cancel PIXELUP
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I hereby notify you of my decision to terminate the contract relating to the Pixelup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pixelup: Easy Method
What is Pixelup
Overview
Pixelup is an AI-powered photo enhancement app and web service that offers tools for upscaling, restoring, colorizing and animating faces. It is offered as a combination of in-app purchases and web purchases to unlock features.
How it is sold
Pixelup is distributed through mobile app stores (App Store and Google Play) and directly via web purchases. Billing and refund paths depend on the platform you used to buy access.
How to cancel Pixelup
Cancel on App Store (iOS)
- Open iPhone Settings → tap your name → Subscriptions → select Pixelup → Cancel Subscription.
- Follow on-screen prompts to confirm cancellation. Auto-renew is disabled but access continues until the end of the billing period.
Cancel on Google Play (Android)
- Open Google Play Store → tap profile → Payments & Subscriptions → Subscriptions → select Pixelup → Cancel Subscription.
- Confirm the cancellation. Access remains until the billing period ends; auto-renew is disabled.
Cancel on the Web (Stripe / web account)
- Log into your Pixelup account → go to Settings or Billing/Subscription → Cancel Subscription.
- Cancellation stops renewal; you retain access through your current billing period.
Cancel by postal mail (developer address)
- Send a registered letter to the developer requesting cancellation. This provides proof of delivery but is a slower method.
- Include your account email, subscription details and a clear cancellation request in the letter.
What happens when you cancel
Access after cancellation
Cancelling stops future automatic renewals but does not usually remove immediate access. You typically retain full access until the end of the current billing period.
Billing and renewal
After cancellation, no new charges should occur for the cancelled subscription. For store purchases, Apple or Google handle billing changes and any platform-specific timing.
Account data and content
Your Pixelup account and uploaded images may remain on the service unless you request deletion. If you need data removal, request account deletion through Pixelup support and keep confirmation proof.
Will I get a refund?
In-app purchases (App Store / Google Play)
There is no clear public refund policy published by Pixelup for in-app purchases. Refund requests for App Store or Google Play purchases are typically handled by Apple or Google, not Pixelup.
Web purchases and templates
For digital templates sold via pixelup.ca (web), limited-edition templates are final sale.
- If a template package was not delivered, a full refund may be granted if notified within 14 days.
Practical steps for refunds
- If you bought via the App Store, request a refund through Apple support or your purchase history in the App Store app.
- If you bought via Google Play, request a refund through Google Play > Orders or Google support.
- For undelivered web items, contact Pixelup and include order details and proof of non-delivery within 14 days.
Pixelup plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlock All Features (one-time) | S$59.98 | One-time | Unlock all features |
| Unlock All Features (one-time) | S$29.98 | One-time | Unlock all features |
| Unlock All Features (one-time) | S$6.98 | One-time | Unlock all features |
| Full Access - 1 Year | S$59.98 | Annual | Full access to all features for one year |
| Full Access - 1 Week | S$6.98 | Weekly | Full access to all features for one week |
Notes on prices
Prices are taken from PixelUp: AI Photo Enhancer’s Singapore App Store listing as provided in verified data.
Your consumer rights in Singapore
Platform-based purchases
For in-app purchases, refunds and cancellations are governed primarily by the platform (Apple or Google). Pixelup typically does not issue refunds for store-based purchases directly.
Web purchases and remedies
For web purchases, Pixelup may provide limited relief. Undelivered digital templates may be refundable within 14 days as noted in Pixelup’s web purchase guidance.
How to exercise rights
- For store purchases: request refunds through App Store or Google Play as those platforms manage payments.
- For web purchases: contact Pixelup support with order details and delivery proof within any stated time limits.
Customer experiences
Common positive feedback
- High-quality photo enhancement and colorization producing natural-looking results.
- Powerful, creative face animation tools that many users find impressive and fun.
- Feature-rich and generally easy to use for typical photo-enhancement tasks.
Common negative feedback
- Reports that lifetime purchases are not always honoured or restorable; some users had to pay again.
- Customer support often unresponsive or providing automated/generic replies.
- Technical issues such as crashes, failures to save images, slow performance and compatibility problems.
- Image outputs can be distorted, cartoonish or produce unrealistic faces on blurry or very old photos.
- Some users report difficulty cancelling free trials and being charged despite cancellation attempts.
Documentation checklist
What to keep before cancelling
- Copy of the purchase receipt or order confirmation (App Store / Google Play / web receipt).
- Screenshots of your subscription screen showing Pixelup and the subscription status.
- Account email and username used to purchase the subscription.
What to keep when requesting refunds or postal cancellation
- Order ID, transaction number or billing statement lines showing the charge.
- Proof of registered letter delivery if you send postal mail (tracking number / delivery receipt).
- Any response from Pixelup, Apple or Google related to your cancellation or refund request.
Common mistakes
Canceling the app instead of the subscription
Some users delete the Pixelup app but forget to cancel the subscription in the App Store or Google Play. Deleting the app does not stop auto-renewal.
Using the wrong account or store
Purchases tied to a different Apple ID, Google account, or email will not show under your current account. Verify which account was used for the purchase before requesting cancellation or refund.
Assuming an immediate refund
Expecting an immediate refund from Pixelup for store purchases is a common mistake. Platform purchases usually require refund requests through Apple or Google and may follow their timelines.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route | Period |
|---|---|---|---|
| App Store (iOS) | Settings → your name → Subscriptions → Pixelup → Cancel Subscription | Request refund via Apple / App Store | Billing period remains until period end |
| Google Play (Android) | Google Play Store → profile → Payments & Subscriptions → Subscriptions → Pixelup → Cancel | Request refund via Google Play | Billing period remains until period end |
| Web (Stripe / web account) | Log into Pixelup → Settings / Billing → Cancel Subscription | Contact Pixelup support; undelivered templates refundable within 14 days | Access remains through current billing period |
| Postal mail | Send a registered letter to the developer requesting cancellation | Use as cancellation request proof; follow up with support | Slower method; proof of delivery recommended |
Takeaway
Choose the cancellation route that matches where you paid. For refunds, use the platform’s refund procedures for App Store / Google Play purchases.
After cancelling
Immediate checks
- Verify subscription status in the App Store, Google Play or Pixelup web account and save screenshots.
- Keep receipts and confirmation emails showing cancellation or that auto-renewal is disabled.
Useful links
Address
Developer postal address
5 SOON LEE STREET, #02-57, PIONEER POINT, SINGAPORE 627607
Postal method note
If you plan to send a registered cancellation letter, include your account details and request a delivery receipt to keep proof of your cancellation request.