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Cancel PLAYBOOK
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I hereby notify you of my decision to terminate the contract relating to the Playbook service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Playbook: Easy Method
What is Playbook
Overview
Playbook is a subscription-based app and web service for managing fitness content, trainers, workouts and team collaboration features.
Core uses
Users subscribe for access to training programs, streaming, downloads and community features. Subscriptions are managed through the app stores or the Playbook web portal.
How to cancel Playbook
Cancel via iOS (App Store)
- Open the App Store on your iPhone or iPad.
- Tap your avatar, choose Subscriptions, select Playbook, then tap Cancel Subscription.
- See Playbook's official cancellation help for guidance: How to cancel.
Cancel via Android (Google Play) and Web
- Android: Open Google Play, go to Subscriptions, select Playbook, and tap Cancel.
- Web/User Portal: Log in with the same email or Facebook account used to purchase, go to Subscription → Manage → Cancel Subscription and follow the on-screen prompts.
- Official cancellation instructions are available here: How to cancel.
What happens when you cancel
Access after cancellation
Cancelling prevents future renewals but your subscription remains active until the end of the current billing period.
You retain access to paid features for the remainder of that billing cycle unless otherwise noted by your platform.
Data and account status
Canceling a subscription does not automatically delete your account or personal data; account data typically remains unless you request deletion.
If you wish to delete your account or exported data, contact Playbook support or follow account settings in the web portal.
Will I get a refund?
General refund policy
Refunds are handled on a case-by-case basis and are not guaranteed. Eligibility often depends on the payment processor or app store used.
Playbook’s terms explain that refunds are discretionary: Playbook Terms of Use.
Fees and exceptions
- Platform fees and third-party processing fees may be non-refundable.
- There is no automatic statutory 14-day cooling-off right stated in Playbook’s terms; refunds are not guaranteed unless special circumstances apply.
- For App Store or Google Play purchases, you may need to request a refund through the respective store policies.
Playbook plans and pricing
Pricing summary
The following prices are taken from the Singapore iOS App Store listing and show the Playbook Premium plans available in Singapore.
Local conversion rates or store listings may change over time; the developer site lists USD pricing separately.
| Plan | Price | Period | Features |
|---|---|---|---|
| Playbook Premium | S$20.98 | Monthly | Access to all fitness content (trainers, workouts, programs, offline downloads, streaming, wellness guides, live classes, community features, etc.) |
| Playbook Premium | S$138.98 | Annual | Same full access as monthly plan, charged yearly |
Your consumer rights in Singapore
Right to cancel subscription renewal
You may cancel your Playbook subscription at any time to prevent future automatic renewal.
Cancellation does not automatically entitle you to a refund for the current billing period.
Refunds and platform rules
- Refunds depend on Playbook’s discretionary policy and the store or payment processor used.
- App Store and Google Play have separate refund procedures and policies unrelated to Playbook’s own terms: see Playbook’s terms at Playbook Terms of Use.
- There is no explicit automatic 14-day cooling-off right stated in Playbook’s published terms.
Customer experiences
Positive feedback
Reviewers praise Playbook for ease of use, useful features like registration and payments, and responsive customer service.
On Capterra (Singapore) Playbook scores highly for usability; some Android users call the app a "game changer" for asset management.
Negative feedback
- Reports include difficulties with financial reconciliation and refunds not reflecting correctly.
- Some users report bugs (login failures) and describe poor refund or trial billing experiences.
- Nonprofits and accounting-heavy users have warned of limitations in financial reporting features.
Documentation checklist
Before you cancel
- Account email or Facebook account used to subscribe.
- Order receipt or transaction ID from App Store, Play Store or card statement.
- Screenshot of active subscription in your app store or Playbook web portal.
If requesting support or refund
- Cancellation confirmation screenshot or email.
- Dates of charges and the billing period in question.
- Any correspondence with Playbook or app-store support.
Common mistakes
Wrong account or store
Users often try to cancel in the Playbook app but are signed into a different Apple ID or Google account than the one used to purchase.
Always confirm which app-store account was used for the original purchase before cancelling.
Assuming immediate refunds or deletion
Many expect an instant refund when cancelling; Playbook handles refunds case-by-case and platform fees may remain non-refundable.
Also, cancelling does not usually delete account data - separate deletion requests are typically required.
Comparative recap
Quick method comparison
This table summarizes cancellation methods, likely refund prospects and access after cancellation.
| Method | Ease | Refund prospects | Access after cancel |
|---|---|---|---|
| iOS (App Store) | High - managed in your Apple ID subscriptions | Depends on Apple; refunds handled via App Store | Active until end of billing period |
| Android (Google Play) | High - managed in Google Play subscriptions | Depends on Google Play; refunds handled via Play Store | Active until end of billing period |
| Web / User Portal | Moderate - cancel from Subscription → Manage | Depends on payment processor and Playbook discretion | Active until end of billing period |
After cancelling
Confirm cancellation
Keep the cancellation confirmation email or screenshot from the App Store, Google Play or the Playbook portal for your records.
Useful official links
- Playbook cancellation instructions: https://playbook-docs.helpscoutdocs.com/article/5-how-to-cancel
- Playbook terms of use (refunds and billing): https://playbookapp.io/terms-of-use
- App-store refund procedures are handled through Apple or Google Play (request via your store account).
Address
Registered contact
Playbook XP Pte Ltd
Office location
500 Cecil Street, #05‑03, Singapore 678833