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Cancel PLEX
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Plex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Plex: Easy Method
What is Plex
Overview
Plex is a media server and streaming service that organises and plays your personal media (movies, TV, music, photos) and offers optional premium features under Plex Pass.
How people use it
Users run a Plex server on a computer or NAS to stream their library to devices, or subscribe to add premium features such as mobile sync, camera upload, and enhanced streaming.
How to cancel Plex
Cancel direct (Web / Plex account)
- Sign in to your Plex account on the web and open Subscriptions & Payments.
- Select Manage next to the active subscription, then choose Cancel automatic renewal.
- Confirm cancellation. Your Plex Pass features keep working until the end of the current billing period.
Cancel via app stores (iOS / Android)
- iOS (App Store): Open your iOS device Settings > [your name] > Subscriptions, select Plex and Cancel. Plex cannot cancel App Store subscriptions for you.
- Android (Google Play): Open Google Play > Payments & subscriptions > Subscriptions, select Plex and Cancel. Plex cannot cancel Play-billed subscriptions for you.
What happens when you cancel
Access and timing
After cancelling, you retain access to Plex Pass features until the paid billing period ends. There is no immediate loss of services for the remainder of the period.
Account and data
Cancellation stops future billings but does not delete your Plex account or media library. Your account settings, library, and server files remain unless you delete them separately.
Will I get a refund?
General web subscription refunds
Web (direct) subscriptions are generally billed in advance and non-refundable. Plex typically does not provide pro-rata refunds or credits for unused time.
App Store and Google Play refunds and exceptions
- App Store purchases: Request refunds through Apple Support or the App Store - Plex cannot process these refunds directly.
- Google Play purchases: Request refunds through Google Play support - Plex cannot process these refunds directly.
- Legal exceptions: Refunds may be provided where local consumer protection law requires it.
Plex plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Plex Pass (Monthly) | USD 6.99 | monthly | Full Plex Pass premium features including remote streaming |
| Plex Pass (Annual) | USD 69.99 | annual | Full Plex Pass premium features including remote streaming |
| Plex Pass (Lifetime) | USD 249.99 | Lifetime | Permanent access to Plex Pass premium features including remote streaming |
| Remote Watch Pass (Monthly, introductory) | USD 1.99 | monthly | Remote streaming only, no Plex Pass features |
| Remote Watch Pass (Annual, introductory) | USD 19.99 | annual | Remote streaming only, no Plex Pass features |
Notes on regional pricing
Exact Singapore Dollar (SGD) prices are not publicly listed by Plex; final SGD amounts appear in-app or at checkout and reflect exchange rates and regional pricing policies.
Your consumer rights in Singapore
Cooling-off and digital content
Singapore’s Consumer Protection (Fair Trading) Act and related guidance do not generally grant a mandatory 14-day cooling-off for digital subscription services like Plex.
Complaint context and channels
- Local agencies have received limited numbers of subscription cancellation complaints; most complaints concern telecoms, gyms, and delivery platforms rather than media apps.
- If you believe your rights are breached, you may contact consumer advice channels in Singapore for guidance on remedies and mediation.
Customer experiences
Positive feedback
Many users praise Plex for organising personal libraries and offering ad-free high-quality playback when using Plex Pass features.
Negative feedback
- Complaints include intrusive ads, playback errors after ads, freezing, and degraded app performance on some devices.
- Some users are upset by price increases and changes to legacy guarantees such as lifetime passes.
Documentation checklist
Account and billing details
- Account email and username used for Plex sign-in.
- Payment method and last 4 digits where applicable.
- Receipt or order ID for the subscription purchase.
Subscription source and dates
- Identify whether your subscription was bought via Web (direct), App Store (iOS), or Google Play (Android).
- Note the billing period start and end dates, and any renewal reminders or confirmation emails.
Common mistakes
Canceling in the wrong place
Example: Trying to cancel a Google Play or App Store subscription from the Plex website. That will not stop future billings - you must cancel in the store where you subscribed.
Expecting automatic refund or account deletion
Example: Assuming cancellation will delete your account and refund unused time. Plex typically does not issue refunds for the current paid period, and cancellation does not remove your library or account.
Comparative recap
Quick comparison table
| Aspect | Web (direct) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| Where to cancel | Subscriptions & Payments in your Plex account | Apple ID > Subscriptions on iOS | Google Play > Subscriptions on Android |
| Who can refund | Plex (generally non-refundable; law exceptions) | Apple Support must handle refunds | Google Play support must handle refunds |
| Access after cancel | Access remains until end of paid period | Access remains until end of paid period | Access remains until end of paid period |
Takeaway
Cancel in the same place you subscribed. Expect continued access until the period ends and limited refund options unless required by law.
After cancelling
What to check
- Confirm cancellation email or subscription status in your account or app store.
- Keep receipts and note the date when your access will end.
Further reading and news
For recent reporting on Plex pricing and policy changes, see this article:
Plex price increase and remote streaming changes (9to5Mac)
Address
Local office
Plex Private Limited (Singapore office)
Postal address
82 Ubi Ave 4 #01-00 Singapore 408832