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I hereby notify you of my decision to terminate the contract relating to the Prezi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prezi: Easy Method
What is Prezi
Overview
Prezi is a cloud-based presentation platform that uses a zooming canvas to create dynamic, non-linear presentations. It offers templates, AI tools, desktop apps, and collaboration features aimed at individuals, educators, and teams.
How people use it
Users employ Prezi for visually engaging talks, training, and classroom lessons, and for sharing presentations online. Subscription tiers add features such as offline access, analytics, and team administration.
How to cancel Prezi
Cancel if you subscribed on prezi.com
- Sign in at https://prezi.com/.
- Go to Account Settings → License tab → "Cancel Subscription".
- Follow prompts to confirm cancellation or choose to pause the subscription instead.
Cancel if you subscribed via app stores
- For Apple App Store purchases: open your Apple ID account settings on your device and cancel the subscription there.
- For Google Play purchases: open Google Play Store → Account → Subscriptions and cancel Prezi from your Google account.
- Prezi cannot cancel subscriptions purchased through Apple or Google; you must cancel in the store. Cancelling stops auto‑renewal but retains access until the billing period ends.
What happens when you cancel
Access after cancellation
After you cancel a paid subscription, you typically retain access to paid features until the end of the current billing period. At the end of that period, the account reverts to the free tier.
Billing and account deletion
Deleting your Prezi account before the paid term ends does not stop recurring billing. You must explicitly cancel the subscription first to prevent future charges.
Will I get a refund?
Standard refund policy
Prezi's standard policy states that subscription payments are non-refundable, including after cancellation or account deletion. Refunds are not guaranteed under the posted terms.
Exceptions and practical notes
- Trial periods (commonly 14 days) that are converted to paid subscriptions generally waive rights to refunds once the trial is accepted.
- Very limited partial refunds may be considered in exceptional cases (for example, no usage recorded), but these are discretionary and not guaranteed.
- Many user reports indicate refund requests are often denied; consider this when deciding to subscribe or when a trial is about to end.
Prezi plans and pricing
Pricing source
The table below lists official USD prices as provided on Prezi's pricing pages. SGD equivalents are approximate conversions (1 USD ≈ 1.35 SGD) and may vary.
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard (Individual) | US$7/mo (≈ S$9.45) | Monthly, billed annually | Personal use, dynamic presentations, 500 AI credits, privacy control, premium visuals |
| Plus (Individual/Business) | US$19/mo (≈ S$25.65) | Monthly, billed annually | Unlimited AI, offline/desktop app, downloads, watermark-free |
| Premium (Individual/Business) | US$29/mo (≈ S$39.15) | Monthly, billed annually | Analytics, advanced training, priority support |
| EDU Plus (Students/Educators) | US$4/mo (≈ S$5.40) | Monthly, billed annually | AI, premium visuals, offline access |
| EDU Pro (Students/Educators) | US$8/mo (≈ S$10.80) | Monthly, billed annually | Everything in EDU Plus plus analytics, phone support, training |
| EDU Teams | US$19/mo/user (≈ S$25.65) | Monthly, billed annually | Team collaboration, analytics, brand kit, SSO |
| Teams (Enterprise) | US$39/mo/user (≈ S$52.65) | Monthly, billed annually | All Premium features plus team collaboration, enterprise admin controls |
Your consumer rights in Singapore
Relevant law
Singapore consumers may be protected by the Consumer Protection (Fair Trading) Act (CPFTA) against unfair practices. This can apply where billing or marketing is misleading.
Practical implications
- There is no automatic statutory cooling-off period for purely digital services once the service is fully provided.
- A 14-day trial with full access may be considered "fully performed," which can justify no-refund terms under common legal principles.
- If you believe billing practices were misleading or reminders were not provided, you can raise a complaint with the Consumers Association of Singapore (CASE) for further guidance.
Customer experiences
Positive feedback
- Users praise Prezi for distinctive, visually engaging templates and nonlinear navigation that can enhance presentations.
- When the platform works smoothly, it enables standout presentations appreciated for creativity and impact.
Negative feedback
- Recurring complaints include unexpected charges after free trials and difficulty obtaining refunds.
- Users report technical issues (glitches, crashes, slow performance) and inconsistent customer support responsiveness.
Documentation checklist
What to gather before you contact support
- Account email and username used for Prezi.
- Order or invoice number and payment receipts (from Prezi, Apple, or Google Play).
- Trial start/end dates and any cancellation confirmation screens or emails.
Extra evidence for disputes
- Screenshots of subscription settings, app-store subscription pages, and billing statements.
- Correspondence with Prezi support and timestamps of contact attempts.
Common mistakes
Deleting account instead of cancelling
Many users delete their Prezi account thinking that will stop billing. Deleting does not cancel a recurring subscription.
Always cancel the subscription through the correct channel (Prezi account or app store) before deleting the account.
Wrong cancellation channel
Attempting to cancel a store-billed subscription from Prezi’s website will not work. If you subscribed via Apple or Google, you must cancel within that store.
Check your original receipt to confirm where the subscription was purchased before trying to cancel.
Comparative recap
Quick comparison
| Subscription source | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Prezi (prezi.com) | Account Settings → License → Cancel Subscription | Generally no; exceptions discretionary | Access until end of billing period |
| Apple App Store | Cancel via Apple ID account settings on your device | Refunds handled by Apple; Prezi cannot process | Access until end of App Store billing period |
| Google Play | Cancel via Google Play Store → Subscriptions | Refunds handled by Google; Prezi cannot process | Access until end of Google Play billing period |
| Deleting account | Not a cancellation method; must cancel subscription first | Does not stop billing or guarantee a refund | Account removed but billing may continue if subscription active |
After cancelling
What to expect
After successful cancellation you will keep paid features until the paid period ends. No new recurring charges should occur after that period.
Helpful links and next steps
- Prezi pricing and plan details: Prezi Pricing
- Independent step-by-step cancellation guide: Cancel Prezi (Postclic)
Address
Prezi mailing address
Prezi Inc., 2041 East Street, PMB 610, Concord, CA 94520, USA.
Contact recommendation
If you need to confirm billing or the correct office for cancellations, contact Prezi support via your account or check the Prezi website before sending postal correspondence.