Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel PRTG
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Prtg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prtg: Easy Method
What is Prtg
Overview
PRTG (Paessler RPRTG Network Monitor) is a network monitoring product that provides real-time metrics, alerts and dashboards for IT infrastructure.
It is used by IT teams to monitor devices, traffic, applications and services across on-premises and cloud environments.
License model summary
Paessler has moved PRTG to a subscription model with an initial three-year term, billed annually and then auto-renewing yearly unless cancelled.
Details about the subscription model change are reported in independent coverage and Paessler’s shop listings.
How to cancel Prtg
Web subscription cancellation (hosted / shop)
- Locate your subscription in the PRTG Hosted Monitor customer portal or the shop account used to purchase the subscription.
- Use the portal’s “Cancel Subscription” function or contact Paessler customer service to submit a cancellation request.
- Submit cancellation at least 90 days before the auto-renewal date to avoid yearly renewal charges.
- If you purchased via a reseller, contact that reseller and follow their cancellation requirement (resellers may also require 90+ days’ notice).
App Store / Google Play purchases
- If purchased through an app store, follow the App Store or Google Play subscription cancellation flows in your account settings.
- No specific Paessler policy for app-store cancellations was found; use the platform’s cancellation and refund tools as applicable.
What happens when you cancel
Access and expiry
When a subscription is cancelled, access to the PRTG installation continues until the current paid term expires.
After expiry, monitoring features and access granted by the subscription will stop unless renewed.
Renewal and billing
Cancelled subscriptions do not auto-renew after the expiry date if cancellation was processed in time (observe the 90-day notice where specified).
If cancellation is submitted late, the subscription may renew for another year under the existing billing cycle.
Will I get a refund?
Official refund stance
Paessler’s available subscription pages and listings do not state an explicit 14-day refund right for subscriptions.
Documentation notes that access ends at expiry if a subscription is cancelled, without published refund details.
Exceptions and reseller rules
- Reseller terms may differ; at least one reseller listing requires cancellation 90 days before expiry but does not mention refunds.
- If you believe you are entitled to a refund, raise the request with Paessler support or your reseller and retain proof of purchase and communications.
Prtg plans and pricing
Where to check pricing
Pricing and plan details change frequently; always consult Paessler’s official shop or your reseller for current pricing and terms.
Do not rely on third-party summaries for exact prices; use the official shop listing for purchase decisions.
Notes on billing cadence
Paessler’s subscription model currently uses annual billing after an initial multi-year commitment for some offers.
Confirm billing cadence and minimum term in your order confirmation or reseller contract.
Your consumer rights in Singapore
Applicability of CPFTA
The Consumer Protection (Fair Trading) Act (CPFTA) can cover some B2C contracts involving overseas suppliers, depending on the circumstances.
Where a service is clearly a B2B arrangement, CPFTA protections are more limited.
Cooling-off and refunds
There is no general statutory 14-day cooling-off right in Singapore for business-to-business digital software subscriptions.
If your case involves potentially unfair contract terms or aggressive practices, you may consider contacting CASE for guidance.
Customer experiences
Positive feedback
Users praise PRTG for flexibility, reliable long-term monitoring and ease of getting started for small setups.
Reviews often highlight strong feature coverage, customizable dashboards and solid core monitoring functions.
Negative feedback
Many customers have reported dissatisfaction after the switch to subscriptions, citing price increases, support issues and communication problems.
Several community threads describe frustration with forced migration to subscription pricing and challenges in cancelling or avoiding renewals.
Documentation checklist
Purchase and account records
- Order confirmation or invoice showing purchase date and term.
- Subscription ID, account email and associated account credentials.
Cancellation evidence and communications
- Capture the cancellation confirmation from the portal or a written acknowledgement from Paessler/reseller.
- Keep screenshots or copies of support tickets, emails and payment receipts.
Common mistakes
Late cancellation
A common error is attempting cancellation too close to the renewal date. Some listings require at least 90 days’ notice.
Late requests may result in an unwanted renewal charge for the next billing period.
Relying on assumptions about refunds
Assuming a statutory refund or a 14-day cooling-off period can lead to disappointment; Paessler’s published materials do not guarantee a refund policy.
Always check your contract or reseller terms rather than assuming standard consumer protections for B2B purchases.
Comparative recap
At-a-glance comparison
| Product | Key points | Period |
|---|---|---|
| PRTG (Paessler) | Commercial network monitor; subscription model with initial multi-year term and annual billing; enterprise-focused support options. | annual |
| Zabbix | Open-source, self-hosted monitoring; no vendor subscription required but commercial support is available separately. | N/A |
| Typical SaaS monitor | Managed cloud service; usually billed monthly or annually with standard SaaS support tiers and clear portal cancellation flows. | monthly / annual |
After cancelling
Follow-up actions
Save cancellation confirmations and check that access ends on the stated expiry date.
Remove or reconfigure any integrations or alerting tied to the subscription to prevent orphaned notifications.
Useful links and contacts
Paessler shop and account pages (for subscription and account management): shop.paessler.com.
Coverage of Paessler’s subscription model change: borncity.com article.
Reseller example with cancellation timing noted: bechtle.com listing.
Community feedback examples: Trustpilot reviews, Reddit discussion.
Address
Corporate address
Paessler GmbH
Thurn-und-Taxis-Str. 14, 90411 Nuremberg, Germany
Contact considerations
If you purchased via a reseller or partner, contact them first as they may manage billing and cancellation on your behalf.
Retain all communications and confirmations for dispute resolution or consumer protection enquiries.