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Cancel QUSTODIO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Qustodio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Qustodio: Easy Method
What is Qustodio
Overview
Qustodio is a subscription-based parental control app that helps monitor and manage children's online activity across devices. It offers features such as app blocking, screen-time limits, web filtering, and activity reports.
Primary use
Families use Qustodio to set limits, review alerts and reports, and apply rules to devices used by children. Subscriptions are required for premium features and multi-device coverage.
How to cancel Qustodio
Cancel a direct web purchase (Qustodio website)
- Send an email to support@qustodio.com from the account email address.
- Include your account email, order/receipt number and the renewal date in your message.
- Submit cancellation at least 30 days before the renewal date to ensure processing.
Cancel in-app purchases (iOS and Android)
- iOS (App Store): Open Settings or the App Store, go to Subscriptions under your Apple ID and cancel there. Qustodio cannot cancel App Store subscriptions for you.
- Android (Google Play): Open Google Play > Subscriptions and cancel the Qustodio subscription. Qustodio does not control Google Play billing.
- For refunds of store purchases, contact Apple or Google directly - Qustodio cannot process those refunds.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased directly from Qustodio, access to premium features continues until the end of the paid billing period.
For App Store and Google Play subscriptions, cancelling stops future renewals but access generally remains until the current store billing period ends.
Account and data
Your Qustodio account and stored settings/reports typically remain accessible until you delete the account or data per Qustodio policies.
If you need specific data exported before losing access, request guidance from support@qustodio.com as soon as possible.
Will I get a refund?
Refunds for direct web purchases
Qustodio offers a 30-day money-back guarantee for direct purchases made via their website; requests should be sent to the support team.
Submit your refund request within the 30-day window and include proof of purchase to speed processing.
Refunds for App Store and Google Play purchases
Refunds for subscriptions bought through Apple or Google must be requested from those platforms; Qustodio does not process store refunds.
Note: Qustodio’s Terms of Service indicate that payments may be non-cancellable and non-refundable once a subscription period begins, subject to applicable platform policies.
Qustodio plans and pricing
Where to check plans
Pricing and plan details change periodically. Always check the official Qustodio site for up-to-date plan comparisons and current offers.
For the latest plan information, see Qustodio’s official premium page.
Do not rely on third-party sources
Do not rely on third-party websites for current pricing; use Qustodio’s official page to confirm features, device limits, and current prices.
Official details are available on Qustodio’s premium page for accurate and current plan information.
Your consumer rights in Singapore
General position
Singapore does not automatically provide a 14-day cooling-off right for digital subscription services purchased online.
Consumers should act quickly if they wish to cancel or request a refund, and rely on any platform or vendor guarantees that apply.
Practical implications
For web purchases, Qustodio’s 30-day money-back guarantee is the primary remedy for Singapore consumers unless local law provides otherwise.
For App Store or Google Play purchases, platform refund policies (Apple/Google) govern remedies, not Qustodio directly.
Customer experiences
Positive feedback
Some users praise Qustodio’s ease of use, clear alerts and reports, and suitability for family monitoring needs.
Reviews on sites like Trustpilot and app stores note helpful reporting and straightforward installation for some users.
Negative feedback
Common complaints include children finding ways to disable or uninstall the app, inaccurate screen-time enforcement, connectivity issues, and slow or unhelpful support responses.
Several reviewers report difficulties obtaining refunds or being redirected between support and billing teams.
Documentation checklist
Essential items to include when cancelling
- Account email address associated with Qustodio.
- Order or receipt number for the subscription purchase.
- Subscription renewal date and plan name.
Helpful extras to attach
- Proof of purchase (receipt screenshot or email).
- Device names or IDs if relevant.
- Brief reason for cancellation and any screenshots of issues (optional).
Common mistakes
Cancellation method errors
Users sometimes cancel the app on a device but do not cancel the subscription at the store or via Qustodio support; this fails to stop billing.
Always cancel the subscription in the correct place: Qustodio for direct purchases, Apple for App Store purchases, or Google for Play Store purchases.
Timing and evidence mistakes
Waiting until the renewal date or missing the 30-day window for direct cancellations can result in an unexpected renewal.
Not including the order/receipt number or account email in your support message can delay cancellation or refund processing.
Comparative recap
Quick summary
The table below compares platforms, cancellation actions, refund responsibility, and access after cancellation.
How to use this table
Refer to the row matching where you purchased your subscription and follow the listed cancellation steps and refund notes.
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Web (direct purchase via Qustodio website) | Send email to support@qustodio.com with account email, order/receipt number and renewal date; allow at least 30 days before renewal. | 30-day money-back guarantee for direct purchases; request via Qustodio support. | Access continues until end of the paid billing period. |
| App Store (iOS, in-app purchase) | Cancel via Subscriptions in your Apple ID settings or App Store; Qustodio cannot cancel for you. | Refunds must be requested from Apple directly; Qustodio does not process them. | Access typically continues until the App Store billing period ends. |
| Google Play Store (Android, in-app purchase) | Cancel via Subscriptions in your Google Play account; Qustodio does not control billing. | Refunds must be requested from Google directly; Qustodio does not process them. | Access typically continues until the Google Play billing period ends. |
After cancelling
Verify cancellation
After submitting a cancellation request, check for confirmation email from Qustodio or the store to ensure the subscription will not renew.
If you do not receive confirmation, follow up with support@qustodio.com or check your Apple/Google account subscriptions.
Helpful links
Qustodio premium information and account resources: Qustodio Premium
Qustodio on the App Store (Singapore): Qustodio on the App Store (SG)
Customer reviews and community feedback: Qustodio on Trustpilot
Address
Contact emails
For cancellations and support inquiries, email support@qustodio.com from the account email address.
General enquiries may be sent to info@qustodio.com if needed.
Official website
For official product, subscription and policy pages, use Qustodio’s site: Qustodio Premium