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Reasonlabs

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Termination letter drafted by a specialized lawyer
Sender
Reasonlabs Cancel Subscription | Postclic
Reasonlabs
support@reasonlabs.com
Cancellation of Reasonlabs contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Reasonlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Reasonlabs
support@reasonlabs.com
REF/2025GRHS4

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Cancellation Reasonlabs: Easy Method

What is Reasonlabs

Product overview

Reasonlabs provides subscription-based cybersecurity tools including antivirus, real-time protection and internet security features for consumers and businesses.

Who it's for

Its products target home users, families and small businesses seeking malware protection and optional VPN services bundled in some plans.

How to cancel Reasonlabs

Cancel via Web (desktop / website)

  • Uninstall the Reasonlabs software from your device. According to the Online Security Terms, uninstalling the software and ceasing to use the website terminates the license and agreement.
  • If you want to pause a paid RAV subscription rather than uninstalling, contact Reasonlabs support at support@reasonlabs.com to request a pause as described in the RAV Terms.
  • Keep a copy of any uninstall confirmation or support replies for your records.

Cancel via App Store or Google Play

  • No explicit App Store/Google Play cancellation instructions appear in Reasonlabs' public terms.
  • Use the standard subscription cancellation flow provided by Apple App Store or Google Play for apps purchased through those stores.
  • If charges persist after cancelling in the store, contact Reasonlabs support with receipts and the store cancellation confirmation.

What happens when you cancel

Access and service

When you uninstall the software, the license agreement ends and the product stops protecting that device.

Feature access (real-time protection, VPN) ends immediately after cancellation or uninstall unless otherwise stated.

Billing and renewal

Canceling or uninstalling does not automatically create a pro‑rata refund unless covered by Reasonlabs' refund policies.

For subscriptions billed through app stores, billing and renewals are controlled by the store's subscription management.

Will I get a refund?

Refund policy for web subscriptions

Individual customers may request a refund within the first 30 days of their subscription by contacting support@reasonlabs.com, subject to taxes and fees.

Reasonlabs' RAV Terms specify this 30‑day refund window for eligible individual customers; include order details when requesting a refund.

Exceptions and local considerations

  • Reason Studios' terms reference a 14‑day withdrawal right in the EU; that is separate from RAV-specific refunds.
  • Singapore has no automatic 14‑day cooling‑off for digital subscriptions unless the provider states it; rely on Reasonlabs' stated policies.
  • If you need clarity on eligibility, contact support and keep all purchase records and correspondence.

Reasonlabs plans and pricing

Summary of available plans

The table below lists the pricing estimates and plan names gathered from public materials and currency conversions; local taxes and regional adjustments may apply.

Notes on prices

No official SGD-specific pricing for Singapore was found. The figures below are estimated conversions and introductory vs renewal differences are shown where available.

Plan Price (SGD) (Period) Features
RAV Premium (monthly) ≈ S$7.97/month Monthly (monthly) Antivirus scan, real‑time protection
RAV Elite (monthly) ≈ S$12.02/month Monthly (monthly) Antivirus + VPN
RAV Family (monthly) ≈ S$13.37/month Monthly (monthly) Antivirus + VPN, up to 5 devices
RAV Premium (1st‑year annual) ≈ S$60.74/year Annual (annual) Introductory discount (~60%) applies
RAV Premium (renewal annual) ≈ S$151.85/year Annual (annual) Standard renewal rate
RAV Elite (1st‑year annual) ≈ S$85.04/year Annual (annual) Antivirus + VPN, discounted
RAV Elite (renewal annual) ≈ S$212.60/year Annual (annual) Standard renewal rate
RAV Family (1st‑year annual) ≈ S$98.52/year Annual (annual) Coverage for up to 5 devices, discounted
RAV Family (renewal annual) ≈ S$246.60/year Annual (annual) Coverage for up to 5 devices, standard rate
Individual (business monthly) ≈ S$30.83/month Monthly (monthly) Next‑Gen Antivirus + EDR
Ultimate (business monthly) ≈ S$55.88/month Monthly (monthly) Full suite - antivirus, EDR, business features

Your consumer rights in Singapore

General legal position

Singapore typically does not provide a statutory 14‑day cooling‑off for digital software subscriptions unless the vendor offers one.

Therefore, you generally rely on Reasonlabs' stated refund and withdrawal policies rather than an automatic statutory right.

Practical steps to protect yourself

  • Verify the applicable refund/cancellation terms by contacting Reasonlabs support before purchase.
  • Retain receipts, order confirmations and any correspondence for disputes or refund requests.
  • If unauthorized charges occur, contact your payment provider or bank in addition to Reasonlabs.

Customer experiences

Positive feedback

Some users report that Reasonlabs is easy to install, runs quietly in the background and effectively reduces malware threats.

Users also describe support responses as fast and user‑friendly for basic issues.

Negative feedback

Common complaints include installations bundled with other software and difficulty removing the product in some cases.

There are multiple reports of unexpected recurring charges and disputes over cancellation or refunds in public reviews.

Documentation checklist

Required documents

  • Order number or receipt from your purchase.
  • Account email and registered name used with Reasonlabs.
  • Dates of purchase, renewal and attempted cancellations.

Helpful optional items

  • Screenshots of subscription pages, billing statements or app store receipts.
  • Copies of support correspondence (emails or support ticket IDs).
  • Uninstall confirmation or device logs showing removal where available.

Common mistakes

Assuming uninstall equals refund

Uninstalling the software typically terminates the license but does not automatically trigger a refund.

Always check the specific refund window and request a refund separately if you believe you qualify.

Relying on store cancellation confusion

When a subscription was bought through the App Store or Google Play, cancel in the store - Reasonlabs may not control renewals processed by the store.

Failing to cancel in the correct place is a frequent cause of continued charges and disputes.

Comparative recap

Quick comparison table

Feature Reasonlabs Typical provider
Refund window (web) 30 days for individual customers (RAV Terms) Varies; many offer 30 days or no refund
Cancellation method Uninstall + contact support to pause or request refunds Some allow self‑service in account portal or require support
App store purchases No explicit store guidance in public terms; use store controls Often managed by Apple/Google directly

When to choose Reasonlabs

Reasonlabs can be considered when you want an easy‑to‑use antivirus with additional VPN or family options and a stated 30‑day web refund window for individuals.

Evaluate renewal pricing carefully - first‑year discounts may revert to higher renewal rates.

After cancelling

Next steps

  • Save all confirmation emails and any support replies related to your cancellation.
  • If you requested a refund, follow up with support@reasonlabs.com and include order details and proof of cancellation.

Helpful links

Address

Headquarters

500 Yale Ave N, Seattle, Washington, 98109 US

Support contact

For cancellations, pauses or refund requests contact Reasonlabs support at support@reasonlabs.com.

Similar cancellation services

FAQ

To cancel your Reasonlabs subscription purchased via the App Store, use the standard cancellation flow provided by Apple. Ensure to keep proof of cancellation and any receipts.

Once you cancel your Reasonlabs subscription by uninstalling the software, your access to features like real-time protection and VPN will end immediately, and the license agreement will terminate.

Yes, if you cancel your Reasonlabs subscription within the first 30 days, you can request a refund by contacting support@reasonlabs.com. Make sure to include your order details.

If you wish to pause your Reasonlabs subscription, you need to contact Reasonlabs support at support@reasonlabs.com to request a pause as per their terms.

Yes, while individual customers can request a refund within 30 days, there are exceptions such as the 14-day withdrawal right in the EU. Always check your contract for specific details.