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I hereby notify you of my decision to terminate the contract relating to the Reasonlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Reasonlabs: Easy Method
What is Reasonlabs
Product overview
Reasonlabs provides subscription-based cybersecurity tools including antivirus, real-time protection and internet security features for consumers and businesses.
Who it's for
Its products target home users, families and small businesses seeking malware protection and optional VPN services bundled in some plans.
How to cancel Reasonlabs
Cancel via Web (desktop / website)
- Uninstall the Reasonlabs software from your device. According to the Online Security Terms, uninstalling the software and ceasing to use the website terminates the license and agreement.
- If you want to pause a paid RAV subscription rather than uninstalling, contact Reasonlabs support at support@reasonlabs.com to request a pause as described in the RAV Terms.
- Keep a copy of any uninstall confirmation or support replies for your records.
Cancel via App Store or Google Play
- No explicit App Store/Google Play cancellation instructions appear in Reasonlabs' public terms.
- Use the standard subscription cancellation flow provided by Apple App Store or Google Play for apps purchased through those stores.
- If charges persist after cancelling in the store, contact Reasonlabs support with receipts and the store cancellation confirmation.
What happens when you cancel
Access and service
When you uninstall the software, the license agreement ends and the product stops protecting that device.
Feature access (real-time protection, VPN) ends immediately after cancellation or uninstall unless otherwise stated.
Billing and renewal
Canceling or uninstalling does not automatically create a pro‑rata refund unless covered by Reasonlabs' refund policies.
For subscriptions billed through app stores, billing and renewals are controlled by the store's subscription management.
Will I get a refund?
Refund policy for web subscriptions
Individual customers may request a refund within the first 30 days of their subscription by contacting support@reasonlabs.com, subject to taxes and fees.
Reasonlabs' RAV Terms specify this 30‑day refund window for eligible individual customers; include order details when requesting a refund.
Exceptions and local considerations
- Reason Studios' terms reference a 14‑day withdrawal right in the EU; that is separate from RAV-specific refunds.
- Singapore has no automatic 14‑day cooling‑off for digital subscriptions unless the provider states it; rely on Reasonlabs' stated policies.
- If you need clarity on eligibility, contact support and keep all purchase records and correspondence.
Reasonlabs plans and pricing
Summary of available plans
The table below lists the pricing estimates and plan names gathered from public materials and currency conversions; local taxes and regional adjustments may apply.
Notes on prices
No official SGD-specific pricing for Singapore was found. The figures below are estimated conversions and introductory vs renewal differences are shown where available.
| Plan | Price (SGD) | (Period) | Features |
|---|---|---|---|
| RAV Premium (monthly) | ≈ S$7.97/month | Monthly (monthly) | Antivirus scan, real‑time protection |
| RAV Elite (monthly) | ≈ S$12.02/month | Monthly (monthly) | Antivirus + VPN |
| RAV Family (monthly) | ≈ S$13.37/month | Monthly (monthly) | Antivirus + VPN, up to 5 devices |
| RAV Premium (1st‑year annual) | ≈ S$60.74/year | Annual (annual) | Introductory discount (~60%) applies |
| RAV Premium (renewal annual) | ≈ S$151.85/year | Annual (annual) | Standard renewal rate |
| RAV Elite (1st‑year annual) | ≈ S$85.04/year | Annual (annual) | Antivirus + VPN, discounted |
| RAV Elite (renewal annual) | ≈ S$212.60/year | Annual (annual) | Standard renewal rate |
| RAV Family (1st‑year annual) | ≈ S$98.52/year | Annual (annual) | Coverage for up to 5 devices, discounted |
| RAV Family (renewal annual) | ≈ S$246.60/year | Annual (annual) | Coverage for up to 5 devices, standard rate |
| Individual (business monthly) | ≈ S$30.83/month | Monthly (monthly) | Next‑Gen Antivirus + EDR |
| Ultimate (business monthly) | ≈ S$55.88/month | Monthly (monthly) | Full suite - antivirus, EDR, business features |
Your consumer rights in Singapore
General legal position
Singapore typically does not provide a statutory 14‑day cooling‑off for digital software subscriptions unless the vendor offers one.
Therefore, you generally rely on Reasonlabs' stated refund and withdrawal policies rather than an automatic statutory right.
Practical steps to protect yourself
- Verify the applicable refund/cancellation terms by contacting Reasonlabs support before purchase.
- Retain receipts, order confirmations and any correspondence for disputes or refund requests.
- If unauthorized charges occur, contact your payment provider or bank in addition to Reasonlabs.
Customer experiences
Positive feedback
Some users report that Reasonlabs is easy to install, runs quietly in the background and effectively reduces malware threats.
Users also describe support responses as fast and user‑friendly for basic issues.
Negative feedback
Common complaints include installations bundled with other software and difficulty removing the product in some cases.
There are multiple reports of unexpected recurring charges and disputes over cancellation or refunds in public reviews.
Documentation checklist
Required documents
- Order number or receipt from your purchase.
- Account email and registered name used with Reasonlabs.
- Dates of purchase, renewal and attempted cancellations.
Helpful optional items
- Screenshots of subscription pages, billing statements or app store receipts.
- Copies of support correspondence (emails or support ticket IDs).
- Uninstall confirmation or device logs showing removal where available.
Common mistakes
Assuming uninstall equals refund
Uninstalling the software typically terminates the license but does not automatically trigger a refund.
Always check the specific refund window and request a refund separately if you believe you qualify.
Relying on store cancellation confusion
When a subscription was bought through the App Store or Google Play, cancel in the store - Reasonlabs may not control renewals processed by the store.
Failing to cancel in the correct place is a frequent cause of continued charges and disputes.
Comparative recap
Quick comparison table
| Feature | Reasonlabs | Typical provider |
|---|---|---|
| Refund window (web) | 30 days for individual customers (RAV Terms) | Varies; many offer 30 days or no refund |
| Cancellation method | Uninstall + contact support to pause or request refunds | Some allow self‑service in account portal or require support |
| App store purchases | No explicit store guidance in public terms; use store controls | Often managed by Apple/Google directly |
When to choose Reasonlabs
Reasonlabs can be considered when you want an easy‑to‑use antivirus with additional VPN or family options and a stated 30‑day web refund window for individuals.
Evaluate renewal pricing carefully - first‑year discounts may revert to higher renewal rates.
After cancelling
Next steps
- Save all confirmation emails and any support replies related to your cancellation.
- If you requested a refund, follow up with support@reasonlabs.com and include order details and proof of cancellation.
Helpful links
- Online Security Terms of Service - Reasonlabs
- ReasonLabs RAV Terms - Subscription & Refund details
- Reason Studios - Agreements (withdrawal reference)
- User reviews - Trustpilot
Address
Headquarters
500 Yale Ave N, Seattle, Washington, 98109 US
Support contact
For cancellations, pauses or refund requests contact Reasonlabs support at support@reasonlabs.com.