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Cancel RESCUETIME
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Rescuetime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rescuetime: Easy Method
What is Rescuetime
Overview
RescueTime is a background productivity tracker that records time spent on apps and websites to provide reports and insights.
It helps users understand habits, set Focus goals, and view weekly summaries to improve time management.
Main features
Key features include automatic activity logging, Focus tools, and productivity reports available on desktop and mobile.
Plans include individual tiers (Solo, Solo+) with monthly and annual billing options.
How to cancel Rescuetime
Cancel via the RescueTime website (recommended)
- Sign in at your RescueTime account on the web.
- Go to Account Settings → Billing → "Cancel your subscription".
- Note: deleting or uninstalling the app does not cancel the subscription.
Cancel if purchased through an app store
- Apple App Store: cancel both on the RescueTime website and in Apple’s subscription management to stop future charges.
- Google Play: RescueTime documentation is unclear; user reports suggest you may need to cancel in Google Play and contact RescueTime support if charges continue.
What happens when you cancel
Access and renewal
Cancelling prevents future renewals but typically leaves your paid access active until the end of the current billing period.
If you purchased via a third party (App Store / Play), you must also stop renewal through that platform.
Data and account
Your account data and tracked history usually remain available under your RescueTime account unless you request deletion.
If you want data removed, contact RescueTime support for account deletion options.
Will I get a refund?
RescueTime refund policy
- 60-day full refund for first-time purchases (no questions asked).
- Refunds are processed to the original payment method within about 5 - 7 business days.
Exceptions and third-party purchases
- Renewals are excluded from the 60-day first-time refund policy.
- Purchases made through Apple App Store or Google Play must be refunded through those platforms.
- No prorated refunds are typically offered for unused time.
Rescuetime plans and pricing
Price list (SGD in App Store)
| Plan | Price | Period | Features |
|---|---|---|---|
| Solo Monthly | S$12.98 | Monthly | Focus features for individuals (desktop focus tracking) |
| Solo Yearly | S$119.98 | Annual | Focus features for individuals billed annually |
| Solo+ Monthly | S$19.98 | Monthly | Solo features plus Timesheets for individuals (bundle) |
| Solo+ Yearly | S$199.98 | Annual | Solo+ features billed annually |
Notes on pricing
App Store prices in SGD differ from RescueTime’s website USD pricing; conversions may not match exact App Store rates.
Official website lists USD plans; App Store prices above reflect in-app purchase pricing observed in Singapore.
Your consumer rights in Singapore
Key rights under Singapore law
Under the Consumer Protection (Fair Trading) Act (CPFTA), you have the right to clear information about pricing, renewal, and cancellation before purchase.
Businesses must avoid misleading statements about free tiers or automatic renewals.
Practical steps and escalation
- Keep purchase records and screenshots showing price and renewal terms.
- If you face unexpected charges or unclear cancellation paths, you may lodge a complaint with CASE (Consumers Association of Singapore).
- These notes are general observations and not legal advice; consult CASE or legal counsel for formal remedies.
Customer experiences
Positive reports
- Users praise automatic background tracking, weekly reports, and actionable productivity insights.
- Some reviewers noted responsive support and goodwill in refund handling for certain cases.
Negative reports
- Complaints include unexpected charges, difficulty stopping subscriptions, and tracking inaccuracies on mobile.
- FocusTime/web blocking limitations and sync issues have been reported by multiple users.
Documentation checklist
Essential items to gather before contacting support
- Account email and username used with RescueTime.
- Receipt or proof of purchase (RescueTime invoice, App Store receipt, or Google Play receipt).
- Billing dates showing the charge you want refunded or stopped.
- Screenshots of Account Settings → Billing and any error messages when attempting cancellation.
Optional but helpful items
- Transaction ID from your bank or payment processor.
- Record of attempts to cancel (dates and steps taken).
Common mistakes
Assuming uninstall cancels subscription
Many users uninstall the RescueTime app expecting the subscription to stop. Deleting the app does not cancel billing.
Always cancel through account settings or the platform where you purchased the subscription.
Not checking third-party stores
If you bought via Apple App Store or Google Play, cancelling only on RescueTime’s site may not stop renewals from the store.
For App Store purchases you must cancel in both places; for Google Play follow up with support if charges continue.
Comparative recap
Platform comparison
| Platform | How to cancel | Refund route | Typical issues |
|---|---|---|---|
| Web (RescueTime site) | Account Settings → Billing → "Cancel your subscription" | RescueTime processes first-time 60-day refunds | Deleting app does not stop subscription |
| App Store (Apple) | Cancel on RescueTime site and in Apple subscription management | Request refund through Apple App Store | Must cancel in two places to avoid renewal |
| Google Play | Cancel in Google Play; follow up with RescueTime support if charged | Refunds handled by Google Play (per platform rules) | Reports of continued charges and need for manual revocation/support |
Takeaway
Cancel on the RescueTime website for direct purchases, and always check the app store for third-party purchases.
Keep records and be prepared to contact support if charges continue after cancellation.
After cancelling
What to do immediately after cancellation
- Verify your billing page shows the subscription is cancelled and note the end date of paid access.
- Save receipts, screenshots, and any confirmation emails from RescueTime or the app store.
Helpful links
Apple App Store RescueTime page: RescueTime on the App Store (SG)
RescueTime community and support discussions: RescueTime Community
Address
Company location
RescueTime headquarters (as listed): 1425 Broadway #468, Seattle, WA 98122, United States.
Contact note
For billing or account deletion requests, use the RescueTime support channels from your account or the community link above.