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I hereby notify you of my decision to terminate the contract relating to the Runwayml service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Runwayml: Easy Method
What is Runwayml
Overview
RunwayML is a SaaS platform that provides machine-learning tools for creative work, including video editing, generative models, and collaboration features. It is used by creators to generate, edit, and composite media using AI-powered tools.
How it is offered
RunwayML offers plans, pay-as-you-go credits, and in-app subscriptions through the iOS App Store for Singapore users. The service is governed by Runway's published terms of use.
How to cancel Runwayml
Cancel if you subscribed via the iOS App Store
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Tap "Subscriptions", find "RunwayML" and select "Cancel Subscription".
- Confirm the cancellation; Apple manages billing and any future charges.
Cancel if you subscribed on the Runway website
- Sign in to your Runway account on the website and go to account or billing settings.
- Locate your active subscription and use the provided option to cancel or pause the subscription.
- If you cannot cancel from the dashboard, contact Runway support per their terms for assistance.
What happens when you cancel
Access after cancellation
After cancellation, you typically retain access until the end of the current paid billing period. Access to features tied to your plan will stop once the subscription term ends.
Billing and renewal
Once cancelled, your subscription will not auto-renew at the next billing date. If you subscribed via Apple, future billing is handled by Apple according to their billing cycle.
Will I get a refund?
Runway's general policy
Runway’s terms indicate that refunds are generally not provided for subscription fees unless required by law or specified in your purchase agreement.
Refer to Runway’s terms for the full statement: Runway Terms of Use.
Exceptions and how to request one
- Purchases made through Apple are subject to Apple’s refund policies; request refunds via Apple if you bought in-app.
- If you believe you are entitled to a refund under local law (e.g., misrepresentation), gather documentation and contact Runway support or the platform vendor.
Runwayml plans and pricing
Pricing summary
The following prices reflect the Runway iOS App Store listing for Singapore. The Runway website lists USD pricing only.
Official iOS pricing (Singapore)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Standard (Monthly) | S$19.98 | Monthly | In-app via iOS App Store - localized pricing |
| Pro (Monthly) | S$49.98 | Monthly | In-app via iOS App Store - localized pricing |
| Unlimited (Monthly) | S$129.98 | Monthly | In-app via iOS App Store - localized pricing |
| Standard (Yearly) | S$199.98 | Yearly | In-app via iOS App Store - localized pricing |
| Pro (Yearly) | S$499.98 | Yearly | In-app via iOS App Store - localized pricing |
| 1000 Generation Credits | S$14.98 | One-time | Buy via in-app purchase |
| 1500 Generation Credits | S$19.98 | One-time | Buy via in-app purchase |
| 2000 Generation Credits | S$29.98 | One-time | Buy via in-app purchase |
| 3000 Generation Credits | S$39.98 | One-time | Buy via in-app purchase |
| 5000 Generation Credits | S$69.98 | One-time | Buy via in-app purchase |
Your consumer rights in Singapore
Key protections to know
In Singapore, consumers are protected against misleading or unfair practices under the Consumer Protection (Fair Trading) Act. Digital subscriptions may also be covered if terms are misleading.
How to act if you have a dispute
- Contact the vendor (Runway) first with clear evidence and a refund request.
- If unresolved, escalate to the Consumers Association of Singapore (CASE) or use mediation services available locally.
Customer experiences
Positive feedback trends
Many users praise Runway for powerful AI tools, rapid feature development, and an intuitive creative workflow. The platform is frequently cited for accelerating content production.
Common complaints
Some reviewers note billing confusion for in-app purchases and mixed experiences with support response times. Ratings and comments are visible on third-party review pages.
See user reviews for general sentiment: Runway on Trustpilot.
Documentation checklist
Before you request cancellation or a refund
- Account email and username used with Runway.
- Order ID, receipt, or Apple subscription transaction ID.
- Last billing date and amount charged.
- Screenshots of subscription status or billing statements.
- Clear description of the requested outcome (cancel, refund, or adjustment).
Where to send documentation
- If purchased in-app, check Apple purchase history and request refunds via Apple.
- If purchased on the web, contact Runway support as described in their terms.
- Keep copies of all correspondence until the issue is resolved.
Common mistakes
Not checking purchase source
Users sometimes try to cancel via the Runway website when the subscription was purchased through Apple. This delays cancellation because Apple controls in-app subscriptions.
Missing receipts or transaction IDs
Requests for refunds or disputes are often delayed when users cannot provide receipts or transaction IDs. Always save purchase confirmations and screenshots immediately after purchase.
Comparative recap
Plan comparison
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| Standard (Monthly) | S$19.98 | Monthly | Casual creators who need core features |
| Pro (Monthly) | S$49.98 | Monthly | Frequent users needing advanced tools |
| Unlimited (Monthly) | S$129.98 | Monthly | Power users and teams requiring high usage |
| Standard (Yearly) | S$199.98 | Yearly | Cost-conscious users committing annually |
| Pro (Yearly) | S$499.98 | Yearly | Professional creators seeking savings on annual billing |
| Generation Credits (examples) | S$14.98 - S$69.98 | One-time | Occasional users who prefer pay-as-you-go credits |
After cancelling
Next steps
- Verify cancellation confirmation from Apple or Runway and keep the confirmation email or screenshot.
- Check your next billing date to ensure no further charges occur after the period ends.
Helpful links
- Runway on the Singapore App Store
- Runway pricing
- Runway Terms of Use
- Cancellation walkthrough (third-party guide)
Address
Registered office
RUNWAY FINTECH PTE. LTD.
14 Robinson Road #08‑01A Far East Finance Building Singapore 048545
Notes on contacting
Use the account dashboard or the official Runway support channels referenced in their terms for billing or account issues. Keep all purchase documentation when contacting support.