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I hereby notify you of my decision to terminate the contract relating to the Salesforce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Salesforce: Easy Method
What is Salesforce
Overview
Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage sales, marketing, and customer service operations.
It provides modules for leads, accounts, contacts, opportunities, automation, analytics and an ecosystem of apps and integrations.
Main uses
Organisations use Salesforce to centralise customer data, automate sales workflows and run reporting for performance and forecasting.
It is delivered as a subscription service with different editions and optional add-ons for advanced features and support.
How to cancel Salesforce
App Store (iOS)
- Open iOS Settings → tap your Apple ID → Subscriptions → find the Salesforce subscription → Cancel.
- Salesforce cannot cancel App Store subscriptions for you; access remains until the end of the paid period.
- Refund requests must be submitted to Apple under Apple’s refund mechanisms.
- More information: Postclic - Cancel Salesforce.
Google Play (Android)
- Open the Google Play Store → Menu → Subscriptions → select the Salesforce subscription → Cancel subscription.
- Salesforce cannot intervene in Google Play purchases; access continues until the end of the paid period.
- Refunds, if any, are handled under Google Play’s refund policies.
- Reference guide: Postclic - Cancel Salesforce.
Web / Direct (Enterprise contract)
- Review your contract for the cancellation clause and required notice period (commonly at least 30 days before auto-renewal).
- Provide written notice to your Salesforce Account Executive or to support as specified in your agreement.
- Many customers advise allowing 60 days’ notice to avoid timing disputes; access usually continues until the term end.
- See Salesforce program terms for governing details: Salesforce Program Agreement.
What happens when you cancel
Access and renewals
When a subscription is cancelled it will typically remain active until the paid term expires; automatic renewal stops after the term end if cancellation was valid.
If you miss the contract notice window the subscription may auto-renew and charges will continue for the next term.
Data and managed packages
After cancellation you may lose access to org data and to managed-package data - recoverability depends on your contract and package vendor policies.
Export and back up essential data and managed-package records before cancellation to avoid unexpected loss.
Will I get a refund?
Standard policy
Salesforce does not provide a standard 14-day cooling-off refund for subscriptions; payments are generally final once processed unless Salesforce cancels the order.
Refunds or mid-term adjustments are exceptional and typically at Salesforce’s discretion or governed by your contract.
Platform purchases (App Store / Google Play)
- Purchases made via Apple App Store or Google Play are subject to Apple’s or Google Play’s refund policies only.
- Salesforce cannot control or guarantee refunds for subscriptions purchased through those platforms.
- Submit refund requests through Apple or Google support channels for platform purchases.
Salesforce plans and pricing
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter Suite | ≈ SGD 33.75/user/month (from USD 25) | Monthly (billed annually) | Basic CRM: lead, account, contact, opportunity management; mobile app; basic reports |
| Pro Suite | ≈ SGD 135.00/user/month (from USD 100) | Monthly (billed annually) | Everything in Starter; sales quoting and forecasting; AppExchange access; more automation/customisation |
| Enterprise | ≈ SGD 236.25/user/month (from USD 175) | Monthly (billed annually) | Pro features plus advanced pipeline management, APIs, Agentforce availability |
| Unlimited | ≈ SGD 472.50/user/month (from USD 350) | Monthly (billed annually) | Enterprise plus predictive AI, full sandbox, Premier Success Plan |
| Agentforce 1 Sales | ≈ SGD 742.50/user/month (from USD 550) | Monthly (billed annually) | Unlimited plus full AI suite, Agentforce unmetered, Flex & Data Cloud credits |
Pricing notes
Salesforce does not publish official SGD list prices in all markets; the figures above are approximate conversions from USD using an estimated rate (1 USD ≈ 1.35 SGD).
Actual invoices may use different exchange rates, taxes, or negotiated contract terms; always check your invoice or contract for precise billing.
Your consumer rights in Singapore
Governing law and contracting entity
Salesforce Program Agreements specify that Singapore law governs agreements where Salesforce Singapore Pte Ltd is the contracting entity for Asia‑Pacific in many cases.
Notices and legal disputes are typically handled under the jurisdiction stated in your agreement; review your contract terms carefully.
Refunds and statutory rights
There is no automatic statutory 14-day cooling-off refund right for SaaS subscriptions under Salesforce’s standard terms in Singapore.
Digital subscription services generally have fewer statutory refund rights than physical goods; refunds are granted only where contract terms or platform policies provide them.
Purchases via App Stores may have platform-level remedies under Apple or Google policies, separate from Salesforce contract terms.
Customer experiences
Positive feedback
Many users praise Salesforce for its CRM capabilities, calling it a powerful platform for sales professionals and large organisations.
Advanced reporting, AppExchange integrations and extensive feature sets are commonly highlighted as strengths.
Common complaints
Frequent negative reports include difficulties with customer service, billing disputes and challenges cancelling subscriptions or getting timely responses.
Other recurring issues are perceived complexity, high cost for small businesses, limited refund flexibility and risks of data access loss after cancellation.
Documentation checklist
Before you cancel
- Export all critical data and back up managed‑package data and attachments.
- Gather account identifiers: Org ID, subscription ID, billing account and admin contact details.
- Locate your contract or order form and review the cancellation clause and notice period.
When you send notice
- Prepare a written cancellation notice including account details, desired termination date and contact person.
- Keep proof of delivery (email sent receipts, support ticket numbers) and screenshots of billing charges.
- Notify any third‑party package vendors or integrators about planned termination and data needs.
Common mistakes
Timing errors
Missing the required written notice window is a common cause of unwanted auto-renewal and additional charges.
Allow extra lead time (many customers use 60 days) to avoid disputes about whether notice was timely received.
Data and refund assumptions
Assuming Salesforce will cancel platform‑store subscriptions is a frequent mistake; App Store and Google Play cancellations must be done through those stores.
Expecting an automatic 14‑day refund or mid‑term pro rata refund is risky; refunds are not standard and are handled case-by-case or by the platform vendor.
Comparative recap
| Purchase channel | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Subscriptions (user must cancel) | Determined by Apple’s refund policy; Salesforce cannot control refunds | Access remains until the end of the paid period |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions (user must cancel) | Determined by Google Play policy; Salesforce cannot control refunds | Access remains until the end of the paid period |
| Web / Direct (Enterprise contract) | Send written notice to Salesforce Account Executive or support (observe notice period) | No standard refund; refunds at Salesforce’s discretion or per contract | Access typically continues until the contract term end |
After cancelling
Next steps
- Export final data snapshots (reports, CSV exports, files) and archive them securely.
- Remove or rotate API keys, OAuth tokens and connected integrations to protect data.
- Confirm billing is stopped and reconcile final invoices and credits if any were issued.
Where to get help
- Review Salesforce program and contractual terms: Salesforce Program Agreement.
- General cancellation guidance and templates: Postclic - Cancel Salesforce.
Address
Regional office
Salesforce APAC Regional HQ - Suntec Tower 2
9 Temasek Boulevard, #40‑01, Suntec Tower 2, Singapore 038989
Registered entity note
Program agreements for Asia‑Pacific reference Salesforce Singapore Pte Ltd as the contracting entity in many cases; check your contract for the exact legal party and address.
For contract or legal queries, refer to the Salesforce Program Agreement linked above for official contact and notice details.