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I hereby notify you of my decision to terminate the contract relating to the Sap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sap: Easy Method
What is Sap
Overview
SAP is an enterprise software provider offering cloud and on-premise solutions for ERP, CRM, finance, procurement and related business functions.
The platform is used by organisations of all sizes to automate processes such as invoicing, goods receipt, sales and inventory management.
Common uses
Typical deployments include SAP Business ByDesign for mid-market cloud ERP and SAP Business One for small-to-midsize businesses.
SAP also provides specialised cloud products such as Sales Cloud and various mobile apps used for expense, travel and field operations.
How to cancel Sap
SAP Store (web) - self-service cancellation
- Log in to sapstore.com.
- Go to My Account → Subscriptions → Cancel Subscription.
- Complete the cancellation flow and keep the confirmation or screenshot for your records.
- Note: Support engineers cannot cancel subscriptions on your behalf.
SAP cloud contracts (via SAP for Me)
- Sign in to SAP for Me and open the Finance and Legal Dashboard.
- Choose Manage Contract → Terminate (follow on-screen steps).
- Terminations are typically effective at the end of the current contract term unless your contract specifies otherwise; confirm the effective date in the contract.
SAP mobile app and corporate subscriptions
- Uninstalling a mobile app does not cancel the cloud service.
- Contact your organisation’s SAP administrator, procurement or the contract owner to submit a cancellation request for corporate subscriptions.
- Individual users generally cannot cancel corporate cloud subscriptions themselves.
What happens when you cancel
Access and billing
Cancellation usually stops automatic renewals or subscription billing according to the contract terms.
Some cancellations take effect immediately only if the contract or merchant setting allows; otherwise access may continue until the end of the billing term.
Data and records
- Export critical data (reports, invoices, master data) before access ends.
- Retain copies of confirmations, invoices and any termination notices for accounting and audit requirements.
- Check your contract for data retention or retrieval options after termination.
Will I get a refund?
General policy
Refund entitlements depend on the specific contract and the merchant terms that applied when you purchased the subscription.
There is no universal automatic refund; check your contract or merchant page for cancellation and refund clauses.
Exceptions and merchant settings
- If the merchant enabled an "Overrule Subscription Terms" setting, a mid-term cancellation can result in immediate termination and waiver of remaining charges - effectively a full refund for unused time.
- Some training or course providers may use different refund schedules (for example: 100% refund ≥14 days before start, 50% if <14 days, none on or after start) - verify the seller’s published policy.
- Always request written confirmation of any refund agreement and check how refunds will be processed (credit card reversal, merchant credit, etc.).
Sap plans and pricing
Pricing list
| Plan | Price | Period | Features |
|---|---|---|---|
| SAP Sales Cloud (base) | S$177.00 | monthly | AI-driven sales automation; cloud delivery; per‑user licensing |
| SAP Sales Cloud (service add-on) | S$29.00 | monthly | AI-driven service layer add‑on |
| SAP Sales Cloud (field sales add-on) | S$60.00 | monthly | Field sales optimization add‑on |
| SAP Business ByDesign (cloud) | S$333.00 | monthly | Full‑suite ERP including financials, sales, CRM, projects (minimum 5 users) |
| SAP Business One Starter Pack (via WIZTECH) | S$82.00 | monthly | Starter Pack - accounting, inventory, analytics; first 6 months waiver promo |
| SAP Business One Cloud (approximation) | From S$61.00 | monthly | Cloud deployment for small/mid-size companies |
Notes
Prices above are listed in SGD and reflect the sources available for Singapore offers and reseller packages.
For reseller or country‑specific details, check these vendor pages: Axxis Consulting - ByDesign, WIZTECH - Business One Starter Pack, Axxis Consulting - B1 pricing.
Your consumer rights in Singapore
PDPA rights
Under Singapore’s Personal Data Protection Act (PDPA), you may request access to personal data held by SAP and request correction of inaccurate data.
You may also withdraw consent for certain processing and lodge complaints with the Personal Data Protection Commission (PDPC) if necessary.
How to contact SAP Singapore on privacy
- Data Protection Officer contact: Mapletree Business City, 30 Pasir Panjang Rd, #03‑32, Singapore 117440.
- Email: privacy@sap.com · Phone: +65 6664 6868.
- Keep copies of all correspondence when exercising PDPA rights or disputing billing or contract terms.
Customer experiences
Negative feedback summary
Users report problems with Concur and related mobile apps including slow performance, buggy receipt upload and unreliable date handling.
There are also reports of poor support quality, incorrect information from agents, and reporting inaccuracies causing delays for accounting teams.
What to expect when cancelling
- Expect to manage some steps yourself (account cancellation, contract termination via SAP for Me or the SAP Store).
- Document conversations and confirmations; follow up if refunds or waivers are promised by the merchant.
- If you rely on support, prepare to escalate through official procurement or contract contacts rather than general support engineers.
Documentation checklist
If you purchased via SAP Store
- Account login email and username.
- Subscription ID and order/invoice number.
- Cancellation confirmation or screenshot after completing the online flow.
- Payment method details for refund tracing (if applicable).
If you have a cloud contract or reseller purchase
- Contract number, start and end dates, and renewal terms.
- Signed contract pages showing termination clauses.
- Authorisation from your organisation (procurement or contract owner) to request termination.
- All correspondence with SAP, reseller or implementation partner.
Common mistakes
Typical errors
Uninstalling an SAP mobile app while assuming the subscription is cancelled is a frequent mistake; apps are separate from subscription management.
Relying on front-line support engineers to cancel subscriptions or finalize contractual terminations often delays the process because they typically cannot act as the contracting party.
How to avoid them
Always cancel via the correct channel (SAP Store or SAP for Me) and keep written confirmation of the cancellation and any refund offers.
Check your contract for effective termination dates and communicate cancellations through the contract owner or procurement team to avoid missed obligations.
Comparative recap
Cancellation channels
| Channel | Ease of cancellation | Refund likelihood | Typical effective date |
|---|---|---|---|
| SAP Store (web) | High - self‑service | Depends on merchant/contract | Immediate or end of billing period depending on terms |
| SAP for Me (cloud contracts) | Moderate - requires contract access | Depends on contract; usually no mid‑term refund unless specified | Typically end of current contract term |
| SAP mobile app | Low - uninstall does not cancel | None from app uninstall; cancellation via contract owner needed | Subject to contract or merchant settings |
Key takeaways
- Use the SAP Store or SAP for Me for cancellations and keep confirmations.
- Refunds are contractual and may be affected by merchant settings such as Overrule Subscription Terms.
- Export data and secure authorisations before terminating corporate subscriptions.
After cancelling
Immediate actions
- Export and back up all required data, reports and invoices before access ends.
- Confirm cancellation in writing and retain screenshots or emails for accounting and audits.
- Revoke user access and update any integrations that relied on the SAP subscription.
Useful links and resources
For pricing and local reseller options in Singapore, see reseller pages and service descriptions:
- Axxis Consulting - SAP Business ByDesign (Singapore)
- Axxis Consulting - SAP Business One pricing overview
- WIZTECH - SAP Business One Starter Pack
Address
Head office
SAP Asia Pte Ltd
30 Pasir Panjang Road, #03‑32 Mapletree Business City, Singapore 117440
Privacy & contact
Data Protection Officer (SAP Singapore): Mapletree Business City, 30 Pasir Panjang Rd, #03‑32, Singapore 117440.
Email: privacy@sap.com · Phone: +65 6664 6868. Keep records of any privacy or contractual correspondence.