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I hereby notify you of my decision to terminate the contract relating to the Scispace service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Scispace: Easy Method
What is Scispace
Overview
SciSpace is a subscription-based software-as-a-service platform aimed at researchers. It provides AI tools for literature discovery, summarisation, and collaboration to streamline academic workflows.
Core capabilities
Features include AI-powered paper summaries, literature review assistance, and tools for managing references and notes. Tiered plans offer different levels of access and usage.
How to cancel Scispace
Cancel via Google Play (Android)
- Open the Google Play app on your Android device.
- Go to Menu > Subscriptions > SciSpace and select Cancel.
- SciSpace cannot cancel Google Play subscriptions on your behalf; follow the Play app steps.
Cancel via Apple App Store (iOS)
- On iOS go to Settings > Your Name > Subscriptions > SciSpace and cancel there.
- SciSpace cannot cancel App Store subscriptions for you; use iOS subscription settings.
Cancel via SciSpace website (web purchases)
- If you subscribed on the SciSpace website, send a written cancellation request (for example, email) before the renewal date to stop automatic renewal.
- Include account details and the subscription you wish to cancel in your written request.
What happens when you cancel
Access and billing
When you cancel, access typically continues until the end of your current billing period. The subscription will not renew after that period ends.
Account and data
Canceling normally stops billing but does not always delete your account or data. Check SciSpace account settings or support for data retention and deletion options.
Will I get a refund?
General refund policy
There is no universally published 14-day global right of refund for SciSpace. Refund outcomes vary by purchase channel, timing, and how the service was used.
Exceptions and common outcomes
- Some users report prompt refunds for initial or mistaken purchases, particularly when reported quickly.
- Renewals are often treated as non-refundable by vendors and stores.
- One review noted a 24-hour window for a full refund if fewer than 300 credits were used; this is an exception rather than a guaranteed policy.
Scispace plans and pricing
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Basic | S$0.00 | monthly | Free forever, limited features |
| Premium (Monthly) | ≈ S$27.00 | monthly | Unlimited AI features, pay-as-you-go |
| Premium (Annual effective) | ≈ S$16.20 | annual | Unlimited features, lower annual rate |
| Premium (Annual with 30% off coupon) | ≈ S$11.34 | annual | With SCI30 coupon applied |
| Teams (Monthly per user) | ≈ S$24.30 | monthly | Team admin controls, Premium features |
| Teams (Annual per user) | ≈ S$10.80 | annual | Team seat, Premium features, annual pricing |
| Advanced (Monthly) | ≈ S$121.50 | monthly | Deep Review model, high-volume research |
| Advanced (Annual effective) | ≈ S$94.50 | annual | Deep Review, priority support |
| Advanced (Annual with 30% off coupon) | ≈ S$66.15 | annual | With SCI30 coupon applied |
Your consumer rights in Singapore
Cooling-off and digital subscriptions
There is no explicit, universally applicable cooling-off right for digital subscriptions in the sources reviewed. Refund rights for online subscriptions generally depend on the vendor's stated policy.
When consumer law may help
- If the service was misrepresented or defective, Singapore consumer protection laws may apply.
- Retain documentation and consider contacting consumer protection bodies if you suspect unfair practices.
Customer experiences
Positive feedback
Many users praise SciSpace for helpful AI features that save time on literature review and for positive customer-service interactions in some cases.
Negative feedback
Common complaints include rapid credit consumption, unclear token pricing, surprise renewals, difficulties obtaining refunds for renewals, and mixed customer-service experiences.
Documentation checklist
Why keep records
Documentation helps resolve disputes with SciSpace, app stores, or payment providers. It is critical evidence if you need to escalate.
What to keep
- Purchase receipts or order confirmations.
- Cancellation requests and timestamps (emails or screenshots).
- Correspondence with support and refund responses.
- Usage logs or evidence of credit usage if relevant to a refund claim.
Common mistakes
Missing the cancellation window
Users sometimes assume they can cancel at any time and still get a refund for renewals. Renewals are often non-refundable, so check renewal dates and cancel before the cycle renews.
Assuming SciSpace can cancel store subscriptions
Some customers expect SciSpace to cancel subscriptions bought through app stores. Google Play and Apple App Store subscriptions must be cancelled through those platforms, not through the vendor.
Comparative recap
| Channel / Plan | Cancel method | Refund likelihood | Period | Typical price (SGD) |
|---|---|---|---|---|
| Google Play subscription | Cancel in Google Play app > Subscriptions > SciSpace | Refunds possible for initial mistakes; renewals often non-refundable | monthly | Varies by plan |
| Apple App Store subscription | Cancel in iOS Settings > Subscriptions > SciSpace | Similar to Play: initial refunds sometimes, renewals usually not | monthly | Varies by plan |
| Web (SciSpace website) | Send written cancellation before renewal date | Vendor-dependent; some initial refunds possible, renewals less likely | annual / monthly | Premium ≈ S$27.00 (monthly) or ≈ S$16.20 effective (annual) |
After cancelling
What to check immediately
- Confirm cancellation in the app store or via your written confirmation from SciSpace.
- Verify the subscription status and the end date of paid access.
- Keep copies of all confirmation messages and timestamps.
Where to get further help
If you need help, check the platform you used to subscribe (Google Play, iOS Settings, or your SciSpace account page) for support options. Prepare your documentation before contacting support.
Address
Company headquarters
SciSpace (company address listed for reference): 500 Yale Ave N, Seattle, Washington, 98109 US.
Using the address
This address is the company headquarters; it may be useful for formal correspondence. For refunds or cancellations, use in-app or website channels and keep written records of any communications.