Cancellation Screenpal: Easy Method

What is Screenpal

Overview

ScreenPal is a subscription-based screen recording and editing service for creating tutorials, presentations, and short videos. It combines recorder, editor and sharing tools aimed at educators, creators and teams.

Main uses

Typical uses include lesson capture, software demos, training content and quick team updates. The product offers automated features such as captions and chaptering to speed up editing.

How to cancel Screenpal

On the Web (ScreenPal website)

• Log into your ScreenPal account on the website.
• Go to Account Settings → Plan & Billing and cancel or turn off auto-renewal.
• Your subscription stays active until the end of the current billing period; no automatic prorated refund unless required by law.

On iOS (App Store) and Android (Google Play)

• iOS: Cancel via your Apple ID Subscriptions settings at least one full calendar day before the next renewal to avoid being charged.
• Android: Cancel through Google Play Store → Subscriptions → ScreenPal; cancellation stops auto-renewal and preserves access until period end.
• For the iOS app page, see ScreenPal on the App Store.

What happens when you cancel

Access after cancellation

After cancelling, you keep access to paid features until the end of the current billing period. You can continue using the account until that expiry date.

Billing and auto-renewal

Cancellation stops future auto-renewals only; it does not produce a prorated refund for unused days in most regions. Charges already processed will not be reversed by default.

Account data and exports

Your account and recordings generally remain available while the subscription is active. Export or back up any important recordings before the access period ends.

Will I get a refund?

General refund policy

• ScreenPal generally does not provide refunds or prorated refunds when you cancel early - access continues until period end and no money back is given unless law requires it.

Exceptions and store purchases

• Some jurisdictions (for example, EU consumer rules) may give statutory cancellation rights (such as a 14‑day right) and ScreenPal complies where legally required.
• If you purchased via the App Store or Google Play, refund or dispute requests are handled through Apple’s or Google’s store processes.

Screenpal plans and pricing

Price list (Singapore App Store)

The following in-app purchase prices reflect the Singapore App Store listings.

Notes

The official ScreenPal website lists USD pricing. For the iOS App Store listing see the app page linked below.

Your consumer rights in Singapore

CPFTA cooling-off and scope

Under the Consumer Protection (Fair Trading) Act (CPFTA), Singapore consumers have limited automatic cooling-off rights. The 5 working day cooling-off applies to certain direct sales or timeshare contracts.

Digital services rule

• There is no statutory 14-day cancellation/refund right for digital subscriptions in Singapore.
• Refunds for digital services are governed by provider policy and local consumer-protection rules if there is misrepresentation or unfair practice.

Customer experiences

Positive feedback

Many users praise ScreenPal for its intuitive interface, fast recording workflow and helpful AI features like captions, titles and chapters.

Reviewers in Singapore note it is especially useful for educators and content creators who need quick, editable recordings.

Common complaints

Some users report app instability, crashes when capturing computer audio, and freezing - issues highlighted in several 1‑star reviews.

There are also complaints about missing features after rebranding from Screencast‑o‑matic to ScreenPal and difficulties exporting some recordings.

Documentation checklist

Before you cancel

• Account email and username used for ScreenPal.
• Order receipt, subscription date and payment method details.
• Export any recordings or assets you need before the subscription ends.

If you contact support or a store

• For App Store purchases, have your Apple order ID or receipt ready.
• For Google Play purchases, have your Google order ID and screenshots of billing.
• Record dates and steps you took to cancel (screenshots help).

Common mistakes

Timing errors

Many users miss the App Store deadline: Apple requires cancellation at least one full calendar day before renewal to avoid being charged again.

Similarly, cancelling on the website after a renewal date does not reverse that charge.

Assuming automatic refunds

Users often expect prorated refunds when cancelling mid-period; ScreenPal generally does not provide them unless required by law.

Also, buying via a store means refund requests must go through that store’s process, not ScreenPal directly in many cases.

Comparative recap

At-a-glance comparison

The table below compares the three main cancellation routes and their typical refund and access outcomes.

How they differ

Note which channel handled the purchase - this determines refund process and support route.

After cancelling

What to do next

Export and back up any recordings or assets you need before your subscription expires. Check billing statements for confirmation of cancellation.

If you believe you are due a refund because of local law or a faulty service, prepare your documentation before contacting support or the store.

Helpful links

• ScreenPal plans (official)
• ScreenPal on the App Store

Address

Mailing address

For postal correspondence: PO Box 45085, Seattle, WA 98145, USA.

Notes about correspondence

Cancellation correspondence may be directed to the P.O. Box address. General corporate mail can be sent to the registered office as needed.