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Cancel SEMRUSH
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Cancellation service #1 in Singapore
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Semrush service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Semrush: Easy Method
What is Semrush
Overview
Semrush is an all-in-one SEO and online marketing platform that provides tools for keyword research, competitor analysis, site audits, reporting and content optimization.
Agencies and individual marketers use it to track visibility, discover opportunities and generate reports for clients and teams.
How businesses use it
Typical use cases include organic search research, backlink analysis, paid search monitoring and content planning.
Semrush is a subscription product sold directly and via mobile app stores and an App Center for add-on integrations.
How to cancel Semrush
Cancel via Semrush website (direct)
- Log into your Semrush account on Semrush.com.
- Go to Billing or Subscriptions in your account settings.
- Submit the cancellation request using the on-site cancellation form and complete all required fields.
- Wait for confirmation - Semrush says confirmation is sent within about 3 business days.
Cancel via mobile stores and App Center
- For App Store (Apple) or Google Play purchases: cancel through the store’s subscription management page - Semrush does not handle these directly.
- For App Center or in-app features: email app-center@semrush.com before the current term ends to notify non-renewal.
- There is no in-account automatic button for App Center cancellations; written notice is required per the App Center Terms.
What happens when you cancel
Access and service termination
When you cancel a paid subscription purchased directly, Semrush typically allows access until the end of your prepaid term.
For unpaid trials or certain free offers, Semrush may terminate access within about 3 business days.
Data and account state
Your projects, reports and account data generally remain associated with the account but may become inaccessible once the subscription expires.
Export any needed reports or data before the subscription end date to avoid losing access to worked materials.
Will I get a refund?
Standard refund policy
Semrush provides a one-time, 7-day money-back guarantee only for initial annual subscriptions (12 months or longer) and initial add-on purchases purchased directly on Semrush.com with a credit card.
Monthly subscriptions and free or trial periods are explicitly excluded from refunds under Semrush’s policy.
How to request a refund
- Submit a written refund request within 7 calendar days of the initial purchase.
- Use the cancellation form or Semrush contact form and clearly request a refund in the comments, including billing and account details.
- Refunds are processed to the original payment method and may take up to 30 days to appear.
Semrush plans and pricing
Pricing summary
Semrush bills in USD only; the table below shows the plan names and the approximate SGD conversions given in the verified data.
Estimated SGD figures depend on the active USD - SGD exchange rate and bank fees.
Plans table
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| SEO Classic Pro (Monthly) | Approximately S$XXX.XX (USD 139.95 × active SGD/USD rate) | Monthly | Core SEO Toolkit, 1 user seat |
| SEO Classic Pro (Annual equivalent) | Approximately S$XXX.XX (USD 117.33 × active SGD/USD rate) | Monthly (billed annually) | Core SEO Toolkit with ~17% annual discount |
| SEO Classic Guru (Monthly) | Approximately S$XXX.XX (USD 249.95 × active SGD/USD rate) | Monthly | SEO Toolkit + Content Marketing, Historical Data |
| SEO Classic Business (Monthly) | Approximately S$XXX.XX (USD 499.95 × active SGD/USD rate) | Monthly | Full limits, API access, enterprise features |
| Semrush One Starter (Monthly) | Approximately S$XXX.XX (USD 199 × active SGD/USD rate) | Monthly | SEO Classic Pro + AI Visibility Toolkit |
| Semrush One Pro+ (Monthly) | Approximately S$XXX.XX (USD 299 × active SGD/USD rate) | Monthly | Includes historical data, content tools |
| Semrush One Advanced (Monthly) | Approximately S$XXX.XX (USD 549 × active SGD/USD rate) | Monthly | API, high limits, full features |
| Additional User (Pro / Starter) | Approximately S$XXX.XX (USD 45 × active SGD/USD rate) per user | Monthly | Adds user seat |
| Additional User (Guru / Pro+) | Approximately S$XXX.XX (USD 80 × active SGD/USD rate) per user | Monthly | Adds user seat |
| Additional User (Business / Advanced) | Approximately S$XXX.XX (USD 100 × active SGD/USD rate) per user | Monthly | Adds user seat |
Your consumer rights in Singapore
Local consumer protection considerations
Semrush’s published policy limits refunds to a one-time 7-day guarantee for qualifying annual purchases and excludes trials and monthly plans.
This limited guarantee may not match broader “cooling-off” expectations in some markets, though Semrush does not offer an extended statutory cooling-off period in its policy.
Practical steps for Singapore users
- Document cancellation attempts and confirmations (dates, screenshots, request IDs).
- If you believe a policy or practice is unfair, consider raising the matter with consumer-protection authorities or seeking advice from a local consumer-rights organisation.
Customer experiences
Positive feedback
Some reviews (GetApp, Capterra) praise Semrush as a powerful, daily tool for SEO, valued for keyword research, reporting and competitor analysis.
Users highlight navigation and tracking capabilities as strong points for agencies and marketers.
Negative feedback and common complaints
Other reviews (Trustpilot, Reddit, GetApp, Capterra) report difficulties canceling, unexpected charges after attempted cancellation, and frustrations with refund strictness.
Users frequently mention multi-step cancellations, confirmation emails and occasional account access issues during trials.
Documentation checklist
Before you cancel
- Account email and username used to subscribe.
- Invoice or purchase date, subscription term (monthly or annual) and payment method.
- Trial start and end dates, if applicable.
When you cancel and request refund
- Screenshot of form submission and any confirmation e-mail.
- Reference or request ID from Semrush communications.
- Copy of written refund request and the date it was sent (within 7 days for eligible purchases).
Common mistakes
Failing to cancel in the right place
Example: attempting to cancel a Google Play or App Store subscription from Semrush’s website. Mobile-store subscriptions must be cancelled through the respective app store.
Check where you originally subscribed before following cancellation steps.
Missing the refund window or required details
Example: requesting a refund after 7 days for an annual purchase or not including billing/account details - these requests are likely to be denied under Semrush’s policy.
Submit written refund requests within the 7-day window and include all required details for best chances of approval.
Comparative recap
Quick comparison
The table below summarises cancellation method, where to cancel, and typical refund eligibility.
Use it to identify the correct channel before you act.
Comparison table
| Method | Where to cancel | Typical refund eligibility |
|---|---|---|
| Direct web subscription | Semrush account Billing / Subscriptions (Semrush.com) | Eligible only for one-time 7-day refund on initial annual purchases (if paid by credit card) |
| Apple App Store | Cancel via Apple subscription management | Refunds governed by Apple’s policies (not Semrush’s direct policy) |
| Google Play | Cancel via Google Play subscription management | Refunds governed by Google’s policies (not Semrush’s direct policy) |
| App Center / In-app add-ons | Email app-center@semrush.com before term end | Refunds depend on App Center Terms; contact App Center for specifics |
After cancelling
What to monitor
Watch your billing method for any unexpected charges in the next billing cycle and keep cancellation confirmation records.
If you requested a refund, monitor your payment method for the refund; Semrush states refunds may take up to 30 days to process.
Helpful links
- Semrush Refund Policy
- Semrush App Center Terms of Service
- Third-party cancellation guide (Postclic)
- User reviews and experiences (TrustPilot)
Address
Principal business address
Semrush principal place of business used in legal terms:
800 Boylston Street, Suite 2475, Boston, MA 02199, USA
App Center contact
For App Center cancellations or in-app feature non-renewal notices, email:
app-center@semrush.com