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Sendinblue

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Termination letter drafted by a specialized lawyer
Sender
Sendinblue Cancel Plan | Postclic
Sendinblue
contact@sendinblue.com
Cancellation of Sendinblue contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Sendinblue service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Sendinblue
contact@sendinblue.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Sendinblue. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Sendinblue: Easy Method

What is Sendinblue

Overview

Sendinblue (also marketed as Brevo) is a subscription-based SaaS platform for email and SMS marketing, transactional messaging, and marketing automation.

It targets businesses of all sizes with plans ranging from a free tier to enterprise solutions with dedicated support.

Core features

Key capabilities include campaign creation, automation workflows, segmentation, and analytics.

Sendinblue also offers transactional email APIs and integrations with common CRMs and e-commerce platforms.

How to cancel Sendinblue

Via the Web dashboard (current Sendinblue / Brevo)

  • Sign in to your account and look for account or billing settings to locate account closure options.
  • You may close your account directly in the software or contact Sendinblue support to request closure.
  • Note that closing the account does not automatically cancel subscription billing; see Terms of Service for billing effects.

Legacy Newsletter2Go (legacy Sendinblue)

  • Sign in, go to Account > Manage Subscriptions and select “Disable Subscription Auto-Renewal”.
  • Your plan will downgrade to the free Lite 1K plan at the next billing cycle after disabling auto-renewal.
  • Follow the official guide for step-by-step legacy instructions: Newsletter2Go cancellation help.

Subscriptions bought via App Store or Google Play

  • If you purchased a subscription through iOS App Store or Google Play, manage and cancel that subscription in the respective app store settings.
  • Sendinblue cannot cancel or refund purchases made directly through Apple or Google; use the store purchase controls instead.

What happens when you cancel

Access and billing

Account closure may prevent future access to the dashboard, templates, and automation flows after processing completes.

Per Sendinblue terms, cancellation does not automatically negate charges already due; ongoing subscription fees remain payable for the current billing period.

Data export and retention

Export your contacts, campaign reports, and automation configurations before cancelling.

Saved data retention and deletion policies vary; keep local copies of invoices and important assets prior to closure.

Will I get a refund?

General refund policy

Sendinblue’s terms state fees are generally non-cancellable and non-refundable for prepaid or unused portions of subscriptions.

Expect that refunds will normally not be granted for regular subscription cancellations per the Terms of Service: Terms of Service.

Exceptions to refunds

  • Refunds may be considered when a technical error on the provider’s side is proven (for example, system faults affecting service delivery).
  • Independent analyses note that technical issues can be the only common exception; see pricing analysis for context: WebsitePlanet review.

Sendinblue plans and pricing

Pricing overview

The table below lists approximate Singapore-dollar pricing and main features for Sendinblue plans.

Prices are approximate conversions and local checkout prices may vary due to taxes such as GST.

Plan Price (SGD) Period Features
Free S$0.00 monthly 300 emails/day, unlimited contacts, basic campaigns, automation up to 2,000 contacts
Starter From S$12.15/month (approx.) monthly From 5,000 emails/month, no daily limit, AI content tools, remove logo (addon), email support
Standard (Business) From S$24.30/month (approx.) monthly Automation, A/B testing, advanced stats, multi-user access, send-time optimization
Professional From S$607/month (approx.) monthly High volume (≥150k emails/month), advanced integrations, priority support, dedicated manager
Enterprise Custom pricing monthly / annual Unlimited contacts, dedicated account manager, SLA, SSO, unlimited landing pages/users

Your consumer rights in Singapore

Cooling-off and statutory rights

Singapore consumer protections for digital services differ from some European rules; there is no automatic EU-style 14-day cooling-off referenced by Sendinblue.

Commercial terms in the provider contract typically govern refunds and cancellations for digital SaaS in Singapore.

Practical suggestions for Singapore users

  • Export your data (contacts, campaigns, reports) before cancelling to retain access after closure.
  • Disable auto-renewal well before your billing date to avoid unwanted charges.
  • Keep invoices and proof of communications in case you need to dispute a charge with your payment provider.

Customer experiences

Positive feedback

Many users praise Sendinblue for affordability, intuitive drag-and-drop tools, and useful automation features.

Review platforms highlight value-for-money and steady feature improvements; see user reviews on Trustpilot: Trustpilot (Brevo).

Negative feedback

Some users report difficulty obtaining refunds and situations where they were charged despite no deliverables; refunds often require an active account.

Other concerns include link-redirect tracking formats and occasional support or billing friction noted in independent reviews.

Documentation checklist

Before you cancel

  • Export contacts, lists, templates, automation workflows, and campaign reports.
  • Save recent invoices, billing IDs, payment method details, and subscription dates.
  • Record API keys and integration settings if you plan to migrate.

Proof to keep

  • Keep screenshots of billing pages and confirmation emails when you cancel or disable auto-renewal.
  • Retain any correspondence with support in case you need to contest charges with your bank or payment provider.

Common mistakes

Assuming account closure stops billing

Many users close the dashboard account but forget to cancel the paid subscription or disable auto-renewal, which can lead to unexpected charges.

Not exporting data and missing invoices

Failing to export contacts, templates, or invoices before cancellation can result in permanent data loss or lack of proof for disputes.

Comparative recap

Snapshot comparison

The table below summarizes the primary plans, approximate SGD pricing, and best-fit use cases.

Use this to decide which plan to keep or which tier to downgrade to when cancelling paid features.

Plan Price (SGD) Period Best fit
Free S$0.00 monthly Individuals or small tests needing basic email sends and limited daily volume
Starter From S$12.15/month (approx.) monthly Small businesses that need higher monthly sends and basic support
Standard (Business) From S$24.30/month (approx.) monthly Growing teams needing automation, A/B testing, and advanced reporting
Professional From S$607/month (approx.) monthly Large-volume senders requiring priority support and custom onboarding
Enterprise Custom pricing monthly / annual Enterprises requiring SLAs, security features, and a dedicated account manager

After cancelling

Immediate next steps

  • Confirm cancellation via email and keep any confirmation or case numbers.
  • Double-check that auto-renewal and payment methods are disabled to prevent further charges.
  • Migrate data to your new provider and verify deliverability and integrations post-migration.

Helpful official links

Address

Registered address

121 Sunny Field Drive, Madison, AL 35758, USA.

Use this address for any postal correspondence related to third-party services you use; Sendinblue/Brevo corporate addresses may differ.

Notes

If you need formal records or receipts for disputes, include the billing address, invoice numbers, and transaction IDs when you contact support or your bank.

Retain copies of all communications until any billing or data issues are fully resolved.

FAQ

To cancel your Sendinblue subscription, sign in to your account, navigate to account or billing settings, and look for account closure options. You can either close your account directly in the software or contact Sendinblue support to request closure. Remember, closing the account does not automatically cancel subscription billing.

If you bought your Sendinblue subscription through the iOS App Store or Google Play, you need to manage and cancel that subscription in the respective app store settings. Sendinblue cannot cancel or refund purchases made directly through Apple or Google.

When you cancel your Sendinblue plan, you should export your contacts, campaign reports, and automation configurations before cancellation. After processing your cancellation, access to the dashboard and saved data may be restricted.

According to Sendinblue's general refund policy, fees are typically non-cancellable and non-refundable for prepaid or unused portions of subscriptions. You may not receive a refund for regular cancellations, so it's best to review your contract for specific terms.

To ensure your Sendinblue subscription is canceled properly, you can send a written cancellation request via email or registered postal mail to the contact details shown on your bill or contract. Keep proof of your cancellation request for your records.