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Cancel SERATO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Serato service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Serato: Easy Method
What is Serato
Overview
Serato is a company that develops professional DJ software and related expansions for live performance and music production.
The product lines include Serato DJ Pro and the DJ Suite, offered as subscriptions or one-time licenses.
How Serato is sold
Serato sells software directly via its website and through app stores (Apple App Store, Google Play).
Depending on where you bought the subscription, cancellation and refund rules may differ.
How to cancel Serato
Cancel via Serato website (Serato.com)
- Sign in to your Serato account at serato.com.
- Go to Subscriptions & Payments in your account settings.
- Select the subscription you want to cancel and choose "Cancel subscription".
- Keep the confirmation email or screenshot for your records.
Cancel via mobile app stores
- Apple App Store (iOS): Open Settings > your name > Subscriptions, find Serato and cancel there. Serato cannot cancel App Store subscriptions for you.
- Google Play (Android): Open Google Play > Menu > Subscriptions, select Serato and cancel. Serato’s website cannot cancel Google Play subscriptions.
- For purchases through Apple or Google, keep the platform confirmation as proof of cancellation.
What happens when you cancel
Access and billing
After you cancel on Serato.com, access continues until the end of the current billing period.
There is no immediate termination of service unless otherwise stated in your account confirmation.
Account and data
Your Serato account and purchase history typically remain available after cancellation.
Licences tied to a subscription will expire at the end of the paid period; keep copies of receipts if you need evidence later.
Will I get a refund?
General refund policy (web purchases)
Serato’s Terms of Sale state that, unless required by applicable law, they do not provide refunds for subscriptions.
They encourage using free trials before purchase because refunds are generally not offered.
Exceptions and platform-specific rules
- Faulty products: Under New Zealand consumer law Serato may be required to repair, replace, or refund faulty products.
- Unused product / EULA not agreed: Serato may, at its discretion, accept a return and refund if the product is unused and the EULA has not been agreed, subject to deactivation.
- App Store / Google Play: Refunds for purchases made through Apple or Google are governed by those platforms’ policies, not Serato’s website policy.
- No automatic 14-day cooling-off period applies to digital subscriptions under New Zealand law.
Serato plans and pricing
Current price list (SGD)
Prices were converted using the rate provided in the verified data; local billing may vary slightly.
See Serato for official checkout prices.
| Plan | Price | Period | Features |
|---|---|---|---|
| Serato DJ Pro (Subscription) | S$15.14 | monthly | Includes Serato DJ Pro software |
| Serato DJ Pro (One-time Purchase) | S$314.36 | One-time | Lifetime license for Serato DJ Pro |
| Serato DJ Suite (Subscription) | S$18.92 | monthly | Includes DJ Pro plus all expansions (FX, Pitch ’n Time DJ, DVS, Video, Flip, Play, Club Kit) |
| Serato DJ Suite (One-time Purchase) | S$566.06 | One-time | Lifetime license for DJ Pro plus all expansions |
Your consumer rights in Singapore
Jurisdiction and seller location
Serato Limited is based in New Zealand; their terms may reference New Zealand law for remedies and consumer guarantees.
For purchases made directly from Serato, NZ consumer protections may apply alongside contractual terms.
Practical guidance for Singapore consumers
- If you bought via Serato’s website, review Serato’s Terms of Sale and the purchase receipt to see applicable law and remedies.
- If you bought via Apple or Google, refunds and disputes are handled through those platforms’ processes in your region.
- If unsure about your rights in Singapore, consider contacting local consumer advice services for guidance before escalating.
Customer experiences
Positive feedback
- Some users praise Serato’s intuitive interface and reliable multi-deck control.
- Long-term users report stability and familiarity, making Serato suitable for beginners and professionals.
Negative feedback
- Common complaints include slow or unhelpful customer support and unresolved technical issues.
- Users report licensing/activation problems, occasional bugs, and issues with purchases not appearing correctly in accounts.
Documentation checklist
Essentials to keep
- Account email and login details used to purchase the subscription.
- Order confirmation or receipt from Serato.com or the app store.
- Subscription ID, invoice number, or screenshot showing active subscription.
Useful supporting materials
- Screenshots of the Subscriptions & Payments page showing the subscription you cancelled.
- Correspondence with Serato support or app store refund request logs.
- Device details if the issue relates to a licence or activation problem.
Common mistakes
Failing to cancel in the right place
Example: Cancelling on Serato.com when the subscription was bought via the App Store will not stop Apple from renewing the subscription.
Always cancel through the platform where you originally purchased the subscription (Serato.com, Apple ID, or Google Play).
Not keeping proof of cancellation or purchase
Example: Deleting confirmation emails and later disputing a charge makes it harder to get assistance or refunds.
Save receipts, screenshots of subscription pages, and cancellation confirmations for at least a few billing cycles.
Comparative recap
Subscription vs one-time at a glance
The table below compares the key points for subscription and one-time purchase options.
| Item | Best for | Price | Period |
|---|---|---|---|
| Serato DJ Pro (Subscription) | Users who want lower upfront cost and flexibility | S$15.14 | monthly |
| Serato DJ Pro (One-time) | Users who prefer a lifetime licence and no recurring fees | S$314.36 | One-time |
| Serato DJ Suite (Subscription) | Users who want full expansions with lower monthly cost | S$18.92 | monthly |
| Serato DJ Suite (One-time) | Users who want all features permanently without subscriptions | S$566.06 | One-time |
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation email or screenshot from Serato or the app store.
- Verify your account shows the subscription as cancelled or set to expire at period end.
- Check your next billing statement to ensure no unwanted charges occur.
Helpful links
- Serato pricing and product page
- Exchange rates used for SGD conversions
- Background information and summary on Serato
Address
Registered contact
Care of Serato Limited, Private Bag 92015, Victoria Street West, Auckland 1142, New Zealand.
Notes on formal notices
Serato does not list a Singapore-based cancellation address in the verified data; formal notices may need to be sent to their New Zealand address or handled via the platform used for purchase.
If you require further legal or consumer-advice support, contact local consumer authorities or seek professional advice.