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I hereby notify you of my decision to terminate the contract relating to the Setapp service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Setapp: Easy Method
What is Setapp
Overview
Setapp is a subscription service that provides access to a curated collection of macOS and iOS apps for a single recurring fee.
It bundles productivity, design and developer tools so users can install and run multiple apps without separate purchases.
How users typically access Setapp
Subscriptions can be purchased directly via Setapp's website (web) or through platform stores such as Apple App Store and Google Play.
The purchase channel determines where you manage cancellations and refunds.
How to cancel Setapp
Cancel a Web (direct) subscription
- Sign in to your Setapp account at your account settings on the Setapp website.
- Cancel the subscription at least 24 hours before the end of the current billing period.
- Important: deleting the Setapp app from your device does NOT cancel the subscription.
Cancel a subscription bought via Apple App Store
- Open your Apple ID subscription settings (on iOS or macOS) and cancel Setapp there.
- Setapp cannot cancel App Store subscriptions for you; access continues until the end of the paid period.
Cancel a subscription bought via Google Play
- Open Google Play > Subscriptions and cancel Setapp from your Google account subscription settings.
- Setapp’s team does not control Google Play subscriptions; manage them through Google Play directly.
What happens when you cancel
Access and renewals
After you cancel, your access normally continues until the end of the current billing period you already paid for.
Automatic renewal is stopped so you will not be charged again after the current period ends.
Account and data
Your Setapp account and settings typically remain available for sign-in even after cancellation, but installed apps may become unusable once access ends.
If you need data or settings retained, export or save them before the end of your access period.
Will I get a refund?
Refunds for direct (web) subscriptions
- Short plans (1, 2, 3 or 6 months): a 14-day refund window may apply if conditions are met.
- Yearly plans and one-time purchases: up to 30 days refund window may apply if conditions are met.
- To be eligible you must cancel and not have installed or opened any apps during the refund period (installing/opening only to remove apps is permitted).
Refunds for App Store or Google Play purchases and exceptions
- Purchases made through the Mac App Store / App Store are subject to Apple's refund processes, not Setapp's policy.
- Purchases through Google Play are subject to Google's refund rules and processes.
- Refunds are typically not given for wrong-platform purchases, for having opened apps during the period, or for later discounts and retroactive coupons.
Setapp plans and pricing
Where to check current pricing
Always confirm current plans and detailed pricing on Setapp's official pricing page before subscribing or cancelling.
Official pricing information is available at Setapp pricing.
Do not rely on third-party quotes
Do not rely on third-party summaries for exact costs; Setapp's website has the authoritative and up-to-date pricing.
Prices, promotions and plan names can change and may vary by region or platform.
Your consumer rights in Singapore
Digital subscriptions and refund expectations
Singapore consumer law does not automatically guarantee refunds for digital subscriptions; vendor-stated refund policies are important.
Setapp’s published refund windows and conditions define when refunds are available - act promptly if you want to preserve eligibility.
Platform purchases and platform rules
Subscriptions bought via Apple or Google are governed by those platforms’ refund and cancellation rules; developers cannot override platform decisions.
There is generally no right to pro-rated refunds after cancellation unless expressly stated in the service’s policy.
Customer experiences
Positive feedback highlights
- Users praise the wide selection of useful apps and overall convenience for productivity.
- Capterra Singapore reviews report strong ease of use, feature richness and perceived value for money.
- Many describe Setapp as a cost-effective “Swiss army knife” solution for macOS/iOS needs.
Negative feedback highlights
- Some users report slow or inconsistent customer support responses and billing or refund difficulties.
- Complaints include intrusive newsletter pop-ups, mobile app issues, offline licensing concerns and plan-switch friction.
- There are reports of confusion around App Store transitions and over-charging in isolated cases.
Documentation checklist
What to have ready before you cancel or request a refund
- Your Setapp account email and user ID (if available).
- Purchase receipt or invoice showing date, amount and purchase channel (web, App Store, Google Play).
- Exact subscription plan name and billing period start/end dates.
- Supporting screenshots showing app open/install status if contesting a refund eligibility issue.
How to submit evidence and follow up
- Cancel via the correct channel (Setapp account, Apple ID, or Google Play) and keep the cancellation confirmation.
- If you need a refund, include the receipt, cancellation timestamp and a short explanation when contacting support.
Common mistakes
Deleting the app instead of cancelling
Removing the Setapp application from your device does not stop billing. Users must cancel the subscription in the platform where they bought it.
Always verify cancellation confirmation in your account or platform subscription settings after taking action.
Missing the refund window or using the wrong platform
Waiting past the 14- or 30-day refund windows typically voids refund eligibility under Setapp’s policy for web purchases.
Requesting a refund from Setapp for an App Store or Google Play purchase will likely be denied - use the platform's refund process instead.
Comparative recap
| Channel | Where to cancel | Refund eligibility | Access after cancel | Notes |
|---|---|---|---|---|
| Web (direct) | Setapp account settings (web) | 14 days for short plans; up to 30 days for yearly/one-time (conditions apply) | Access continues until end of paid billing period | Cancel ≥24 hours before period end; deleting app does NOT cancel |
| Apple App Store | Apple ID subscription settings (App Store) | Subject to Apple's refund mechanisms (contact Apple) | Access continues until end of paid billing period | Setapp cannot cancel or override Apple's refund decisions |
| Google Play | Google Play subscriptions | Subject to Google Play refund rules | Access continues until end of paid billing period | Manage cancellations and refund requests through Google Play |
After cancelling
What to do immediately after cancellation
Keep and store cancellation confirmations and receipts until any billing disputes are fully resolved.
Export or save any data or settings from apps you still need before your access ends.
Useful links
Official Setapp pricing and plan details: https://setapp.com/pricing.
Community discussion and experiences (non-official): Reddit: r/macapps.
Address
Corporate address
MacPaw Inc., 601 Montgomery Street, Suite 1400, San Francisco, California 94111, United States.
Formal correspondence
For formal cancellation disputes or written correspondence, include order receipts, account details and a clear statement of requested action.
Use the Setapp account/contact options first; retain copies of any messages or confirmation numbers for your records.