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Cancel SHORTMAX
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I hereby notify you of my decision to terminate the contract relating to the Shortmax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shortmax: Easy Method
What is Shortmax
Overview
Shortmax is a subscription-based app and web service that provides short-form video dramas and related streaming content. It is distributed through mobile app stores and a web billing portal.
Main purpose
Shortmax is used for mobile viewing of short dramas and episodic content, with subscriptions managed either by Apple, Google, or the Shortmax web billing system.
How to cancel Shortmax
Cancel on iPhone / iPad (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then Subscriptions.
- Find ShortMax in the list and choose Cancel Subscription.
- Note: ShortMax cannot cancel App Store subscriptions for you.
Cancel on Android (Google Play)
- Open the Google Play Store on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select ShortMax and tap Cancel subscription.
- Note: ShortMax cannot cancel Google Play subscriptions for you.
Cancel a direct web subscription (ShortMax web billing)
- Log in to the ShortMax web billing portal (login required).
- Locate your active subscription and follow the portal’s cancel option.
- Important: Deleting the app from your device does not stop web billing.
What happens when you cancel
Access after cancellation
Cancelling a subscription generally stops future renewals but typically preserves access until the end of the paid period.
Check the cancellation confirmation screen or email to verify your final access date.
Billing and account data
For store-based subscriptions, billing is handled by Apple or Google and charges will stop at the end of the current term.
For web subscriptions, billing stops only after cancellation through the web portal; account data may be retained per ShortMax’s policies.
Will I get a refund?
App Store and Google Play purchases
Refunds for purchases made through Apple or Google must be requested through Apple’s or Google’s refund processes.
ShortMax cannot issue refunds for purchases billed through those platforms.
Web purchases and exceptions
Web purchases are generally non-refundable after digital content delivery, except in limited cases such as service failure or billing errors.
- Submit refund requests immediately and include proof (receipt, bank statement, screenshots).
- Refunds for web purchases are at ShortMax’s discretion unless required by law.
Shortmax plans and pricing
Where to check prices
Pricing and plan details can change and vary by platform. Always check the app store listing or the ShortMax billing portal for current prices.
Do not rely on third-party estimates; consult official pages for accurate plan information.
Platform differences
Prices presented in the App Store or Google Play may include local taxes and use platform billing, which differs from web purchases.
If unsure, open the store listing for ShortMax to view exact terms and pricing before subscribing.
Your consumer rights in Singapore
Key rights (general)
Consumers in Singapore can dispute unauthorized or incorrect charges through their payment provider or bank.
You may also request redress for services not delivered or materially different from what was promised.
Taking action locally
Start by contacting the platform (Apple/Google) or ShortMax with evidence of the charge and cancellation attempts.
If unresolved, consider contacting your bank to dispute the charge or seek guidance from local consumer protection resources.
Customer experiences
Positive feedback
Some users praise ShortMax for entertaining short dramas and a variety of stories that suit mobile viewing.
Positive reviews note convenience for short-form content consumption.
Negative feedback
Many complaints describe difficulty cancelling subscriptions and continued charges after attempting cancellation.
Users also report delayed or no response from customer support and, in some cases, having to dispute charges with their bank.
Documentation checklist
What to collect
- Receipt or purchase confirmation (Apple/Google or web).
- Screenshots of subscription entry in Apple/Google settings or web billing portal.
- Bank/credit card statements showing the charge.
How to prepare submissions
- Record dates and times of cancellation attempts and any responses from support.
- Keep copies of communications with ShortMax, Apple, or Google when requesting refunds or disputes.
- Provide clear, time-stamped evidence when filing a dispute with your bank or platform.
Common mistakes
Deleting the app without cancelling
Removing the ShortMax app from your device does not stop billing for App Store, Google Play, or web subscriptions.
Always cancel in the store settings or web billing portal and confirm cancellation.
Assuming support cancels for you
Some users assume customer support will cancel subscriptions on their behalf; platform purchases must be cancelled via Apple or Google.
For web subscriptions, confirm cancellation in the billing portal and save any confirmation emails.
Comparative recap
| Channel | Details | Ease to cancel | Refund likelihood |
|---|---|---|---|
| App Store (iOS) | Subscription term | Managed via iPhone/iPad Settings; straightforward if you follow steps | Refunds via Apple only; ShortMax cannot refund |
| Google Play (Android) | Subscription term | Managed in Google Play Store → Subscriptions; follow store steps | Refunds via Google only; ShortMax cannot refund |
| Web (Direct purchase) | Subscription term | Cancel in ShortMax web billing portal (login required) | Generally no refunds after delivery; exceptions for errors or service failure |
After cancelling
Next steps to confirm
Save any cancellation confirmation emails or screenshots showing the subscription status changed to cancelled.
Monitor your bank or card statements for at least one billing cycle to ensure no further charges appear.
Where to get more help
Guides and user reports about cancelling ShortMax can be found in online help articles and reviews.
Relevant resources: Postclic: How to cancel ShortMax, the ShortMax App Store page (Apple App Store), and overview articles such as StreamDiag: ShortMax guide.
Address
Company address
SHORTTV LIMITED
FUK HONG INDL BLDG, 60‑62 Tong Mi Rd., 1/F, Unit 2‑J3, Mongkok, Hong Kong
Notes for correspondence
If you plan formal correspondence for billing disputes or cancellation notices, include account details, dates of charges, and copies of receipts.
Keep records of any replies and follow up promptly with your payment provider if charges continue after cancelling.