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I hereby notify you of my decision to terminate the contract relating to the Slido service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Slido: Easy Method
What is Slido
Overview
Slido is an interactive Q&A and live polling platform used in meetings, webinars and events to increase audience engagement. It collects questions, runs polls and provides analytics in real time.
Main uses
Organisers use Slido for live Q&A, multiple‑choice polls, quizzes and surveys during presentations and virtual meetings. It integrates with conferencing tools to embed interaction seamlessly.
How to cancel Slido
Cancel subscriptions bought through Apple (iOS)
- If you bought Slido via the App Store, cancel the subscription from your Apple ID account settings.
- Slido cannot cancel App Store (iOS) subscriptions on your behalf; Apple manages both cancellation and refunds.
Cancel subscriptions bought through Google Play
- If you subscribed via Google Play, cancel it through your Google Play account subscription management.
- Slido cannot cancel Google Play subscriptions for you, though they may assist with information.
Cancel purchases made on Slido’s web platform (internal purchases)
- For subscriptions purchased directly on Slido’s website, there is no self‑serve cancellation UI.
- Contact Slido support by email from the license owner’s email address: support@slido.com to request cancellation.
- See the Slido community guidance on cancelling internal purchases: Cancel subscription (Slido community).
What happens when you cancel
Access after cancellation
When you cancel a paid plan, your account typically retains access until the end of the paid period you already paid for.
After the paid period ends, your events will revert to the limits of the Free plan unless you renew or upgrade.
Renewal and billing
Auto‑renewal stops for the subscription you cancelled; no further recurring charges should be billed after the current term ends.
If the subscription was via App Store or Google Play, Apple or Google controls billing and renewals for that purchase.
Data and events
Your past event data and exports may remain available depending on your plan and account settings.
Before cancellation, export any reports or backups you need; contacting support can clarify retention for your account.
Will I get a refund?
Slido web purchases (30‑day money‑back guarantee)
Slido offers a 30‑day Money‑Back Guarantee on annual plans. To request a refund, send an email from the license owner’s email to support@slido.com.
See Slido’s purchasing and refund guidance for details: Purchasing, payment options and refunds (Slido community).
App Store and Google Play purchases
- App Store (iOS) purchases: refunds must be requested directly from Apple; Slido cannot issue those refunds.
- Google Play purchases: refunds must be requested through Google; Slido cannot directly refund those purchases, though they may assist where possible.
Slido plans and pricing
Overview of published plans
The table below lists Slido plans and the published USD pricing and feature summaries. SGD equivalents are approximate and may vary with exchange rates.
Notes on currency and local pricing
Slido charges in USD globally; there is no publicly available SGD price list. Final SGD charges depend on your card provider’s FX rate.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | Free | Monthly (forever) | Up to 100 participants, unlimited Q&A, 3 polls and 1 quiz per event, event analytics, password protection, 30+ themes |
| Engage | USD 17.50/month (approx S$23.60) | Monthly flat rate | Up to 200 participants, unlimited polls/quizzes, basic privacy, data exports, surveys |
| Professional | USD 75.00/month (approx S$101.25) | Monthly flat rate | Up to 1,000 participants, moderation, branding, advanced privacy, team collaboration, email verification, custom themes, logo/banner |
| Enterprise | USD 200.00/month (approx S$270.00) | Monthly flat rate | Up to 5,000 participants, SSO, user provisioning, onboarding, agenda, spaces, HIPAA/BAA compliance |
| Education - Engage | USD 6.00/month (approx S$8.10) | Monthly (Education) | Up to ~100 participants, unlimited polls/quizzes, basic privacy, data exports |
| Education - Professional | USD 10.00/month (approx S$13.50) | Monthly (Education) | Up to ~1,000 participants, moderation, team collaboration, advanced privacy, branding |
| Education - Institution | USD 60.00/month (approx S$81.00) | Monthly (Education) | Up to ~5,000 participants, includes 5 users, SSO, onboarding, user provisioning |
Your consumer rights in Singapore
Overview under local law
Slido does not publish Singapore‑specific refund or cancellation exceptions on its public pages.
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers may have rights if a purchase was unfair or misleading.
Practical steps in Singapore
- Keep receipts, order confirmations and screenshots of the purchase terms.
- Contact Slido support first (support@slido.com) and request resolution in writing.
- If unresolved, consider escalating to local consumer bodies such as the Consumers Association of Singapore with your documentation.
Customer experiences
Positive feedback from users
Users frequently praise Slido for its intuitive interface, ease of use and strong live polling and analytics capabilities.
Reviews note good integrations with platforms like Zoom and Webex and high overall satisfaction scores in aggregated reviews.
Negative feedback from users
Common complaints include limited customization in some areas and concerns about pricing for larger audiences.
Technical issues reported include occasional mobile glitches, performance under low bandwidth, and lag during high‑traffic events.
See user reviews for details: Slido reviews on TrustRadius and Brand summary on CheckThat.ai.
Documentation checklist
Before contacting support
- Purchase confirmation or invoice showing plan and purchase date.
- The license owner’s email address used for the purchase.
- Subscription ID or order number (if available) and screenshots of account/subscription pages.
Evidence to include for refund or dispute
- Clear explanation of the issue and desired outcome (refund, cancellation, downgrade).
- Screenshots of errors, event logs or integration failures if claiming technical problems.
- Any correspondence with Apple or Google if purchase was through their stores.
Common mistakes
Assuming Slido can cancel App Store/Google Play subscriptions
A common error is requesting Slido to cancel App Store or Google Play subscriptions. Apple and Google control those subscriptions and refunds.
Always cancel those subscriptions via your Apple ID or Google Play account to stop renewals.
Using the wrong email for refund requests
Refund requests to Slido must come from the license owner’s email. Requests from another account may be delayed or denied.
Also, missing documentation (receipts or purchase confirmation) often slows resolution - collect your records first.
Comparative recap
Quick comparison table
| Plan | Price (USD/month) | Max participants | Best for |
|---|---|---|---|
| Free | Free | Up to 100 | Small meetings and trials |
| Engage | USD 17.50 | Up to 200 | Small to medium events wanting unlimited polls |
| Professional | USD 75.00 | Up to 1,000 | Larger events needing branding and collaboration |
| Enterprise | USD 200.00 | Up to 5,000 | Large organisations requiring SSO and compliance |
Key takeaways
Choose the plan that matches your expected audience size and feature needs, and check billing source (web vs App Store vs Google Play) before cancelling.
Refund eligibility and the cancellation route depend strongly on where you purchased the subscription.
After cancelling
What to check immediately
- Confirm cancellation in the account or via email from your purchase store (Apple/Google) or Slido support.
- Check your bank or card statement for any pending charges and allow a billing cycle for refunds to appear.
Helpful links and follow up
If you cancelled a web purchase or need Slido’s guidance on refunds, see: Purchasing, payment options and refunds (Slido community).
For instructions or community discussion about cancelling internal Slido subscriptions, see: Cancel subscription (Slido community).
Contact support by email: support@slido.com (use the license owner’s email when requesting refunds).
Address
Primary contact address shown
Slido contact/address provided in available service data: 115 Broadway, New York, USA.
Local presence
Slido’s company information lists multiple international offices, but there is no publicly listed Singapore office or address found in the referenced materials.