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I hereby notify you of my decision to terminate the contract relating to the Solidworks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Solidworks: Easy Method
What is Solidworks
Overview
SolidWorks is a professional 3D CAD software suite for design, simulation, and validation used across engineering and manufacturing industries.
It is offered as cloud-enabled subscriptions and traditional perpetual licences, often accessed through the 3DEXPERIENCE platform for cloud services and licensing.
How organisations use it
Teams use SolidWorks for part and assembly modelling, drawing production, simulation and collaboration on product development.
Licences and features differ by plan level; many customers buy through authorised local resellers or directly from Dassault Systèmes.
How to cancel Solidworks
Cancel online via Dassault Systèmes store
- Log in to your Dassault Systèmes account or 3DEXPERIENCE platform where the subscription was purchased.
- Go to My Cockpits → Platform Management → Subscriptions (or the "Subscriptions" tab) to view active subscriptions.
- Follow the on-screen option to stop automatic renewal; observe the cancellation timing rules below.
Cancel by support or reseller
- If you purchased through a local authorised reseller (for example SEACAD), contact the reseller to request cancellation or assistance.
- If online controls fail or links are broken, open a support request with Dassault Systèmes or submit a formal cancellation form via the support channel provided at purchase.
What happens when you cancel
Access and licence status
When you cancel a subscription, access remains until the paid period ends; cancelling stops automatic renewal.
Perpetual licences are unaffected by subscription cancellation except for maintenance/updates tied to the support contract.
Renewal and data
Stopping renewal prevents future charges but does not automatically delete your files or account data from the platform.
Always export or back up important files before subscription expiry to avoid loss of convenient cloud-based access.
Will I get a refund?
General refund policy
- Standard (non-subscription) product purchases: eligible for a full refund if requested within 15 days of purchase.
- Monthly subscriptions and renewal orders: generally non-refundable according to Dassault Systèmes terms.
Exceptions and user reports
- If a product is faulty, misrepresented, or a service is demonstrably defective, consumer protection law may require a remedy despite company policy.
- Some users report delays or denials for refunds on renewal charges; be prepared to keep records and escalate if necessary.
Solidworks plans and pricing
How this table is prepared
The table below lists approximate Singapore-dollar prices and features from available list-price estimates and verified data.
Actual local pricing may differ; always obtain a formal quote from a certified reseller.
| Plan | Price (approx. S$) | Period | Features |
|---|---|---|---|
| Design Standard (subscription) | approx. S$3,800/year | Annual | Cloud-based named-user license, core 3D CAD tools, collaboration, cloud file management |
| Design Professional (subscription) | approx. S$4,670/year | Annual | CAD libraries, photorealistic rendering, cost estimation, standards checking |
| Design Premium (subscription) | approx. S$6,370/year | Annual | Routing (pipes/tubes/electrical), motion/static analysis, advanced surface flattening |
| Standard (perpetual + maintenance) | approx. S$7,350 (one-time + 1-year support) | Perpetual + annual maintenance | Classic perpetual license with 1 year support |
| Professional (perpetual + maintenance) | approx. S$9,380 | Perpetual + annual maintenance | Includes additional Professional features |
| Premium (perpetual + maintenance) | approx. S$12,230 | Perpetual + annual maintenance | Full feature set |
| 3DExperience Standard (2026) | approx. S$5,050/year | Annual | Cloud-native floating single-user via 3DExperience platform |
| 3DExperience Premium (2026) | approx. S$7,970/year | Annual | Full set including maintenance contract |
Your consumer rights in Singapore
15-day refund right
For standard non-subscription products, you may request a refund within 15 days of purchase per Dassault Systèmes' stated policy.
Subscriptions and renewal orders are excluded from this 15-day refund entitlement under company terms.
Statutory protections and cancellation
Under Singapore’s Consumer Protection (Fair Trading) Act, digital services must be fair and transparent; remedies may apply for misrepresentation or defective services.
Consumers are entitled to a clear cancellation process; persistent broken links or hidden controls can raise fairness issues under local law.
Customer experiences
Positive feedback
Many users praise SolidWorks for its powerful CAD tools and industry-standard capabilities, noting strong feature depth despite cost.
These positive experiences commonly highlight suitability for professional engineering workflows and advanced modelling.
Negative feedback
Common complaints include difficulty using the 3DEXPERIENCE web UI, unstable behaviour, crashes, and unsatisfactory customer support for cancellations and refunds.
Users on public forums report broken cancellation links or hard-to-find controls that sometimes require contacting support or resellers.
Documentation checklist
Before you request cancellation
- Order number / invoice and purchase date
- Registered account email and subscription ID
- Payment method details and renewal transaction record
If you need to escalate
- Screenshots of the subscription page, broken links or error messages
- Copies of communications with reseller or Dassault Systèmes support
- Any written cancellation confirmation and refund references
Common mistakes
Trying the wrong cancellation path
Users often look only on the dashboard instead of My Cockpits → Platform Management → Subscriptions, causing confusion.
If purchased through a reseller, cancellation via the Dassault store may not apply - contact the reseller directly.
Missing timing windows and evidence
Missing the 30‑day (annual) or 5‑day (monthly) cancellation window results in an unexpected renewal charge.
Failing to save invoices, order numbers, or screenshots makes it harder to prove eligibility for refunds or to escalate disputes.
Comparative recap
Subscription vs Perpetual - at a glance
| Aspect | Subscription | Perpetual + Maintenance |
|---|---|---|
| Refundability | Monthly/renewals generally non-refundable | Standard product purchases refundable within 15 days |
| Cancellation window | Stop renewal up to 30 days (annual/quarterly) or 5 days (monthly) before renewal | Not applicable to perpetual licence; maintenance renewal follows subscription rules |
| Access after cancellation | Access remains until end of paid period | Perpetual licence remains usable; maintenance benefits end if not renewed |
| Local pricing clarity | Approximate S$ rates - obtain reseller quote | Approximate S$ one-time + maintenance - obtain reseller quote |
After cancelling
What to do immediately
Export and back up all project files and licence keys before access ends to avoid disruption.
Request written confirmation of cancellation and keep the confirmation for records and potential disputes.
Helpful links
- Dassault Systèmes online store - why buy online
- SolidWorks price guide
- 3DEXPERIENCE SolidWorks official price list (overview)
- Customer reviews on Trustpilot
Address
Local Dassault Systèmes office
Dassault Systèmes Singapore Pte. Ltd., 9 Tampines Grande, #06‑13, Asia Green, Singapore 528735.
Contact tips
If you need to send formal cancellation correspondence, include your order/invoice number, account email, and a clear statement requesting cancellation and any refund.
If purchased through a reseller, send the same information to the reseller and copy Dassault Systèmes if needed. Keep all replies for evidence.