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Cancel SPLINE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Spline service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Spline: Easy Method
What is Spline
Overview
Spline is a web-based 3D design tool for creating, collaborating on, and sharing interactive 3D content. It uses a subscription model with different tiers for individuals and teams.
Primary uses
Designers and teams use Spline for prototypes, interactive scenes, exports to apps and web, and collaborative editing. It includes features such as exports, version history, and team workspaces at higher tiers.
How to cancel Spline
Cancel subscriptions bought on Spline’s website
- Sign in to your Spline account and open Settings.
- Click “Cancel Plan” and follow the on-screen steps to confirm cancellation.
- Cancellation takes effect at the end of your current billing cycle; no partial refunds are issued for unused time.
Cancel subscriptions bought via app stores
- If you purchased via Apple App Store or Google Play, you must cancel through Apple or Google directly.
- Spline cannot cancel or manage subscriptions bought through the App Store or Google Play - follow Apple’s or Google’s cancellation flow instead.
What happens when you cancel
Access and renewal
When you cancel a Spline subscription purchased on Spline’s site, the plan remains active until the end of the paid billing period. Auto-renewal is stopped so the subscription will not renew at the next billing date.
Data, files, and exports
Your files and account remain accessible according to your plan limits (for example, Free plan limits apply after downgrade). Some export or premium features may become unavailable immediately or once the billing period ends.
Will I get a refund?
Official refund policy
Spline’s policy states payments are non-refundable unless Spline decides otherwise. Refunds are discretionary and may be granted for billing errors, duplicate charges, or other exceptional circumstances.
If Spline issues a refund, it will be returned to the original payment method. See Spline’s policy for details.
Exceptions and next steps
- Refunds are not automatic for "change of mind" and there is no stated 14‑day automatic refund right in Spline’s policy.
- If you believe a refund or correction is warranted, contact Spline support and provide evidence (receipts, transaction IDs).
Spline plans and pricing
Pricing summary (approx. SGD)
Below are approximate Singapore-dollar equivalents converted from Spline’s USD list. Spline lists prices in USD only; exact SGD charges may differ on your card statement.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly | Limited files, Unlimited viewers, watermark exports |
| Starter (annual billing) | ≈S$16.20 | Monthly (billed annually) | Everything in Free + up to 2 editors, no watermark, video upload, higher-res exports, material & audio library |
| Starter (monthly billing) | ≈S$20.25 | Monthly | Same as above |
| Professional (annual billing) | ≈S$27.00 | Monthly (billed annually) | Everything in Starter + unlimited editors/folders/scenes, Apple & Android exports, code exports, audio upload, version history, variables storage, APIs & webhooks |
| Professional (monthly billing) | ≈S$33.75 | Monthly | Same as above |
| Team (annual billing, per seat) | ≈S$48.60 | Monthly (billed annually) | Professional features + shared team workspace, unlimited team files/folders/projects per editor |
| Team (monthly billing, per seat) | ≈S$60.75 | Monthly | Same as above |
| Spline AI Add‑on | ≈S$6.75 | Monthly | Access to AI 3D generation, texture, style transfer credits |
Your consumer rights in Singapore
Relevant laws and protections
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) and related regulations govern unfair trading practices and certain disclosures at point of sale.
The Digital Payment Services Act (DPSA) covers recurring digital payment practices and aims to ensure appropriate notifications for automatic billing.
What you can do
- If disclosures were misleading or auto-renewal notifications were missing, you may have grounds to raise a complaint under CPFTA or DPSA.
- For mediation or consumer advice in Singapore, consider filing a complaint with CASE (Consumers Association of Singapore).
Customer experiences
Positive reports
Some users report that cancelling in Settings works cleanly and prevents renewal at the end of the billing period.
There are also reports where public complaints prompted Spline to issue refunds, indicating support may respond in some cases.
Negative reports
Some customers reported billing support refused refunds and that email cancellations were not accepted. These experiences suggest variable customer-service outcomes.
Other users reported post-cancellation bugs (e.g., exports requiring payment unexpectedly), which can disrupt workflows and require follow-up with support.
Documentation checklist
Essential items to collect
- Account email and username used for the Spline subscription.
- Billing receipts, invoices, and transaction IDs from Spline or your card statement.
- Screenshot of the subscription page, plan name, and cancellation confirmation (if available).
Supporting evidence for disputes
- Dates of attempted cancellation and any confirmation messages from Spline.
- App Store or Google Play receipts if the purchase was made via an app store.
- Copies of all communications with Spline support and timestamps.
Common mistakes
Assuming automatic refunds for change of mind
Many users expect an automatic refund within a set period; Spline’s policy states refunds are discretionary and not guaranteed for change of mind.
Trying to cancel an app-store subscription via Spline
Attempting to have Spline cancel an App Store or Google Play subscription is a common error. Purchases made through those stores must be cancelled through the respective store account.
Comparative recap
Quick comparison
| Aspect | What to expect from Spline | Where to act |
|---|---|---|
| Cancellation method | In-app Settings → Cancel Plan for direct purchases | Use account Settings on Spline or App Store/Google Play for store purchases |
| Refund likelihood | Generally non-refundable; refunds are discretionary | Contact Spline support; dispute with payment provider if necessary |
| Access after cancel | Access continues until end of paid billing cycle | Download/export files before downgrade limits apply |
| App store purchases | Spline cannot cancel or directly refund these purchases | Manage subscription via Apple or Google account settings |
After cancelling
Follow-up actions
- Save copies of your projects, exports, and any assets that may be restricted after downgrade.
- Confirm cancellation by checking your account Settings and your card statement for no further renewals.
Helpful links
- Spline refund & billing policy (official)
- Spline pricing (official)
- Guidance on refunds & disputes (third‑party resource)
Address
What "cancellation_address" means
The term cancellation_address denotes a designated address or point of contact where formal notices of cancellation can be sent, if required by contract or terms.
How to send formal notices
Most users will cancel via the in‑app Settings rather than sending a formal notice. If a formal cancellation address is required, check Spline’s Terms of Service or billing documentation for the specific address or contact method.