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I hereby notify you of my decision to terminate the contract relating to the Squarespace service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Squarespace: Easy Method
What is Squarespace
Overview
Squarespace is a subscription-based website builder that provides templates, hosting, and e-commerce tools to create professional websites quickly.
It combines design-focused templates, site management, and optional commerce features in a single platform.
Who it's for
Squarespace is used by small businesses, creatives, and individuals who prioritise aesthetic templates and an all-in-one hosting solution.
It is suitable for users who prefer visual site building over deep technical customisation.
How to cancel Squarespace
Cancel via Web (recommended)
- Log into your Squarespace account.
- Go to Settings → Billing → Subscriptions → Cancel Subscription.
- Choose either Cancel Immediately (site goes offline) or Disable Auto-renew (site stays live until end of billing cycle).
- Follow on-screen prompts to confirm cancellation.
Cancel via Apple App Store (iOS)
- Open iOS Settings and tap your Apple ID.
- Tap Subscriptions → select Squarespace → Cancel Subscription.
- Refunds and cancellations for App Store purchases are governed by Apple, not Squarespace.
Cancel via Google Play (Android)
- Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions.
- Select Squarespace → Cancel subscription and confirm.
- Google Play handles refunds and cancellation policies for Play Store purchases.
What happens when you cancel
Access and site status
If you cancel immediately, your site will go offline and content will become inaccessible to visitors.
If you disable auto-renew, the site remains live until the paid subscription period ends.
Billing and data
Billing stops at the end of the paid period if you disable auto-renew; immediate cancellation typically stops access immediately but does not guarantee a refund.
Squarespace retains account data per its policies; export or back up content (pages, images, products) before cancelling when possible.
Will I get a refund?
Web purchases - annual and monthly
- Annual website plans (web purchase): Full refund if cancelled within 14 days of initial payment.
- Monthly plans and renewals (web purchase): Generally non-refundable.
Other purchases and app-store purchases
- Domain purchases via Squarespace: Refundable only within a short grace period (commonly around 5 days), subject to domain rules.
- Email Campaign subscriptions, Getty Images, and add-ons: Non-refundable regardless of timing.
- App-store purchases (Apple, Google Play): Refund requests must be made through Apple or Google Play; Squarespace refund windows do not apply.
Squarespace plans and pricing
Summary of available plans (estimates)
The following SGD prices are approximate estimates from third-party conversions and are not official Squarespace pricing.
Notes about the table
Prices are monthly estimates and features are brief summaries. Check your account or platform checkout for exact charges in your currency.
| Plan | Price (SGD approx.) | Period | Features |
|---|---|---|---|
| Business (Commerce) | approx. SGD 28.00/month | Monthly | E-commerce site with ~3% Squarespace transaction fee (estimated) |
| Basic Commerce | approx. SGD 40.00/month | Monthly | Unlimited products, no transaction fees (estimated) |
| Advanced Commerce | approx. SGD 62.00/month | Monthly | Advanced e-commerce features, lower transaction fees (estimated) |
Your consumer rights in Singapore
14-day cooling-off and refunds
Singapore's Consumer Protection (Fair Trading) Act does not automatically grant a 14-day cooling-off right for digital services sold online.
Squarespace's 14-day annual refund policy is a goodwill policy, not a statutory entitlement under Singapore law.
App-store and platform purchases
Purchases made through Apple App Store or Google Play are governed by those platforms' terms and refund processes.
Singapore consumer protection can apply, but refunds for app-store transactions must follow Apple or Google Play guidelines.
Customer experiences
Positive feedback
- Users praise beautiful, design-focused templates and ease of quickly building attractive sites.
- Some users report satisfactory support ticket responses and timely resolutions in specific cases.
Negative feedback
- Common complaints: slow or limited customer support, no phone support, and reliance on email/chat ticketing.
- Many users report frustrating domain management, challenging transfers, confusing cancellation flows, and renewal surprises.
Documentation checklist
Before cancelling
- Account email and login details.
- Subscription invoices and payment dates.
- List of connected domains and any third-party services.
If requesting a refund or dispute
- Payment receipts or credit-card/PayPal transaction IDs.
- Screenshots of subscription page, cancellation confirmation, and billing charges.
- App-store receipts for Apple or Google Play purchases (if applicable).
Common mistakes
Navigation errors
Users often try to cancel via the mobile app or an app-store method but the subscription was purchased on the web, causing confusion.
Always check where the subscription was originally purchased (web vs App Store vs Google Play) before attempting cancellation.
Timing and billing mistakes
Expecting refunds for monthly renewals or missed the initial 14-day window for annual refunds are frequent issues.
Forgetting to transfer domains before cancelling can leave domains inaccessible or subject to transfer delays and fees.
Comparative recap
Quick feature comparison
The table below summarises cancellation, refund, and support aspects to help you decide.
Notes on comparison
This is a high-level comparison based on typical user reports and the verified policy points above.
| Aspect | Squarespace | Notes |
|---|---|---|
| Cancellation channels | Web account, Apple App Store, Google Play | Web cancellation is required for web purchases; app-stores handle their own subscriptions |
| Refund policy | 14-day full refund for annual web plans; monthly and renewals generally non-refundable | Domains, add-ons, and app-store purchases have different rules |
| Domain management | Users report transfer delays and difficulty | Allow extra time and prepare auth codes before cancelling |
| Customer support | Design resources and help articles; ticket-based support | Users commonly report slow responses and limited phone support |
After cancelling
Next steps
- Export site content and download backups (images, product lists, page content) before access ends.
- Transfer domains you wish to keep to another registrar before cancellation if possible.
Resources
For further reading about e-commerce platforms and local context, see this Singapore-focused comparison resource:
Top online store platforms - WebSeoSG
Address
Corporate address
Squarespace, Inc., 225 Varick Street, 12th Floor, New York, NY 10014, USA.
Correspondence
For formal correspondence you may use the corporate address above, but cancellations and account changes are handled online through your Squarespace account or the relevant app-store platform.