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Cancel SURVEYMONKEY
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Surveymonkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Surveymonkey: Easy Method
What is Surveymonkey
Overview
SurveyMonkey is a cloud-based survey and feedback platform that lets individuals and organisations create, distribute and analyse surveys. It provides templates, a question builder and analytics tools to gather insights quickly.
Who uses it
Users range from solo professionals and small businesses to enterprise teams needing custom forms, branding and team collaboration. Plans and billing differ by purchase channel (web, Apple App Store, Google Play).
How to cancel Surveymonkey
Cancel if you bought on the web
- Sign in to your SurveyMonkey account.
- Go to Account Settings → Billing or Manage Account and disable auto‑renew or cancel the subscription.
- Follow on‑screen prompts to confirm; your plan will typically remain active until the end of the billing period.
Cancel if you bought via mobile stores
- iOS App Store: cancel through Apple’s Subscriptions settings. Apple manages billing and cancellation for App Store purchases.
- Google Play: cancel via the Google Play Store under Payments & Subscriptions. SurveyMonkey cannot cancel Google Play subscriptions for you.
- Keep receipts from Apple/Google as proof of cancellation if you need a refund or dispute a charge.
What happens when you cancel
Access and features
After cancellation your paid features remain available until the end of the current billing cycle. At the cycle end your account typically downgrades to the free plan.
Data and account retention
Your surveys and responses are usually retained after downgrade, but access to premium features (exports, advanced analytics, responses limits) will be removed.
Will I get a refund?
SurveyMonkey refund policy (general)
- SurveyMonkey generally does not provide refunds for remaining time after cancellation unless required by law or in cases of material breach.
- Paid subscriptions normally remain active until the billing period ends; refunds are not routinely issued pro rata.
Exceptions and platform purchases
- EU consumers: a legal 14‑calendar‑day right to cancel a new paid subscription for a full refund applies for qualifying purchases under EU rules.
- App Store/Google Play: refunds for purchases made via Apple or Google must be requested through Apple/Google because they handle billing and refunds.
Surveymonkey plans and pricing
Pricing source
Below are SGD prices sourced from the SurveyMonkey App Store listing for Singapore. Feature details are not shown in the App Store listing.
Available plans (SGD)
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Plan (monthly, App Store) | S$54.98 | monthly | Not specified in App Store |
| Standard Plan (annual, App Store) | S$548.98 | annual | Not specified in App Store |
| Select Plan (monthly variant) | S$49.98 | monthly | Not specified |
| Select Plan (monthly variant) | S$44.98 | monthly | Not specified |
| Select Plan (monthly variant) | S$39.98 | monthly | Not specified |
| Select Plan (monthly variant) | S$36.98 | monthly | Not specified |
| Select Plan (monthly variant) | S$30.98 | monthly | Not specified |
| Select Plan (annual variant) | S$268.98 | annual | Not specified |
| Select Plan (annual variant) | S$328.98 | annual | Not specified |
Your consumer rights in Singapore
Statutory rights
Singapore does not provide a general 14‑day cooling‑off right for digital subscriptions like some EU rules do. Local consumers should rely on contract terms and any platform‑specific protections.
Practical points
- Contact SurveyMonkey support if you believe a refund or correction is legally required.
- Subscriptions usually remain active until the billing period ends; pro‑rata refunds are not standard unless required by law.
- For purchases via Apple/Google, platform specific refund mechanisms and consumer protections apply via those stores.
Customer experiences
Positive feedback
Some reviewers praise SurveyMonkey’s intuitive builder, templates, analytics and recent AI features. Users on GetApp Singapore rate it positively for value and ease of use.
Negative feedback
Criticisms include pricing opacity, perceived high costs for individuals, limitations on free/basic plans and problems with auto‑renewal or refund support reported on Trustpilot.
Documentation checklist
What to prepare before contacting support
- Account email and username used with SurveyMonkey.
- Order/receipt or invoice for the subscription (web or store receipt).
- Payment method details and last charged date (card, Apple ID, Google Play).
- Screenshots of subscription status, auto‑renew settings or billing page if relevant.
For App Store / Google Play purchases
- Apple receipt or proof of subscription from your Apple ID purchase history.
- Google Play receipt from your Google account purchase history.
- Any support ticket numbers already opened with Apple, Google or SurveyMonkey.
Common mistakes
Expecting SurveyMonkey to cancel store purchases
A frequent error is trying to cancel an App Store or Google Play purchase from SurveyMonkey’s web settings. Apple and Google manage those subscriptions, so cancellation must be done through the respective store.
Assuming automatic refunds or proration
Many users expect pro‑rated refunds after cancellation. SurveyMonkey generally does not issue refunds for remaining time unless legally required, so check the terms and platform refund rules first.
Comparative recap
Quick comparison
| Aspect | Web subscription | App Store (iOS) | Google Play | Period |
|---|---|---|---|---|
| How to cancel | Account Settings → Billing or Manage Account | Apple Subscriptions in iOS settings | Google Play Store → Payments & Subscriptions | monthly / annual |
| Who handles billing | SurveyMonkey | Apple (App Store) | Google (Play Store) | monthly / annual |
| Refunds | Generally no refunds unless required by law | Request via Apple | Request via Google | monthly / annual |
After cancelling
Next steps
- Confirm cancellation and keep a copy of any confirmation email or screenshot of settings showing auto‑renew disabled.
- Export any survey data you need before premium features expire (exports may be limited on free plans).
Official help pages
For step‑by‑step cancellation and policies use SurveyMonkey’s support pages:
Address
Primary billing correspondence
SurveyMonkey’s international billing office (Ireland) is listed as a contact address for certain cancellation correspondence and EU queries.
Postal address
5 School House Lane East, Dublin 2, D02 N279, Ireland