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I hereby notify you of my decision to terminate the contract relating to the Tenorshare service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tenorshare: Easy Method
What is Tenorshare
Overview
Tenorshare is a software provider that offers tools for data recovery, system repair, device management and related utilities for Windows, macOS and mobile devices.
Common products
Popular Tenorshare products include ReiBoot, iCareFone, iAnyGo and various repair tools for photos and videos.
How to cancel Tenorshare
Web purchases (most Tenorshare orders)
- Tenorshare does not generally offer self-service cancellation on the website for web purchases.
- To cancel a web purchase, contact Tenorshare customer support and request cancellation; follow their instructions. See support link below for contact options.
- Cancellations usually take effect from the next billing cycle; payments already taken are generally non-refundable unless an exception applies.
Google Play purchases
- Open Google Play on your Android device.
- Go to Subscriptions → select the Tenorshare product → Manage → Cancel Subscription.
- Note: uninstalling the app does not cancel the subscription.
Apple App Store purchases
- On iPhone/iPad open Settings → your name → Subscriptions.
- Select the Tenorshare product and tap Cancel Subscription.
- If there is no Cancel button or a red expiry is shown, the subscription is already cancelled.
What happens when you cancel
Access after cancellation
When cancellation is processed it typically remains active until the end of the current paid period.
You will usually retain access to paid features until the next billing cycle or expiry date.
Renewal and billing
Cancelling stops future renewals but does not usually reverse past charges.
Recurring charges should cease after cancellation takes effect; monitor your payment method for any unexpected charges.
Will I get a refund?
Tenorshare refund policy (web purchases)
Tenorshare publishes a limited refund policy (commonly a 30-day money-back window) but only for specific situations.
- Possible exceptions include duplicate purchase, wrong product delivered, missing registration code, or unresolved technical issues after cooperating with support.
Cases where refunds are not granted
- No refund for change of mind, misunderstandings of features, part of a bundle, or failure to contact support first.
- Terms state that payments already made are generally non-refundable unless required by law or explicitly agreed otherwise.
App Store / Google Play payments
Purchases made through Apple or Google are subject to those platforms' refund policies.
Tenorshare may not be able to issue refunds for purchases billed through the App Store or Google Play.
Tenorshare plans and pricing
Price list (SGD / estimated)
The table below lists known App Store SGD prices and approximate USD-to-SGD conversions for global site monthly plans.
Notes on prices
- USD prices were converted to SGD at an approximate rate of 1 USD = 1.35 SGD for estimation.
- Actual SGD charged may vary due to exchange rates and local taxes.
| Plan | Price | Period | Features |
|---|---|---|---|
| iCareFone - Weekly Subscription (App Store SG) | S$5.98 | monthly | In-App subscription access to iCareFone features |
| iCareFone - Monthly Subscription (App Store SG) | S$5.98 | monthly | In-App subscription access to iCareFone features |
| iCareFone - Yearly Subscription (App Store SG) | S$19.98 | annual | In-App subscription access to iCareFone features |
| iCareFone - Premium Access Yearly (App Store SG) | S$29.98 | annual | Higher-tier In-App subscription access |
| iCareFone - Premium Access Yearly (App Store SG, upper tier) | S$39.98 | annual | Top-tier In-App subscription access |
| ReiBoot - Monthly (Global Tenorshare site, USD) | ≈ S$33.68 | monthly | Full ReiBoot access for one month |
| PDNob - Monthly (Global site, USD) | ≈ S$20.24 | monthly | Monthly subscription for PDF editor PDNob |
| iAnyGo - Monthly (Global site, USD) | ≈ S$17.52 | monthly | Monthly subscription for location-changer iAnyGo |
| 4DDiG Photo Repair - Monthly (Global site, USD) | ≈ S$48.53 | monthly | Monthly subscription for repairing corrupted photos |
| 4DDiG Video Repair - Monthly (Global site, USD) | ≈ S$48.53 | monthly | Monthly subscription for repairing corrupted videos |
Your consumer rights in Singapore
Relevant law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects consumers from unfair contract terms and misleading practices.
Practical rights
- If a product is defective or misrepresented you may be entitled to remedies such as repair, replacement or refund under Singapore law.
- Tenorshare’s stated non-refund policy may not override statutory consumer rights in Singapore.
Suggested next steps
- If you believe the product was faulty or misrepresented, keep evidence and contact Tenorshare support first.
- If unresolved, you can seek advice from Singapore consumer protection bodies about your options under CPFTA.
Customer experiences
Positive feedback
Some users report prompt, helpful support responses and successful issue resolution for certain products.
Positive experiences are more often reported for quick support interactions and specific software working as expected.
Negative feedback
- Many complaints describe software not performing as advertised and problems obtaining refunds.
- Users also report recurring charges and difficulty cancelling or getting timely support in some cases.
Takeaway
Customer experiences vary: keep clear records and follow the documented support escalation steps if you encounter problems.
Documentation checklist
Before contacting support
- Order number, purchase date and payment method.
- Product name and version, and device/OS details.
- Error messages, screenshots or logs showing the issue.
When requesting refund or cancellation
- Clear statement of the requested outcome (cancel subscription, refund, replacement).
- Evidence of having contacted support and any troubleshooting steps taken.
- Correspondence history (emails, chat transcripts) with Tenorshare support.
Common mistakes
Assuming uninstall = cancel
Uninstalling a Tenorshare app does not cancel an App Store or Google Play subscription.
Always cancel through the store subscription settings to prevent future billing.
Not contacting support first
Many refund policies require you to attempt resolution with support before a refund is considered.
Failure to open a support ticket can forfeit your chance at an exception under Tenorshare’s policy.
Missing documentation
Not keeping receipts, order numbers or logs makes it harder to prove your case for refunds or dispute charges.
Gather evidence before escalating to payment disputes or consumer protection agencies.
Comparative recap
At-a-glance comparison
The table below summarises key differences between web purchases and in-app purchases via App Store / Google Play.
How to use this
Use the table to decide the correct cancellation route and which refund policies apply before you act.
| Aspect | Web purchase (Tenorshare site) | App Store / Google Play purchase |
|---|---|---|
| How to cancel | Contact Tenorshare support to request cancellation. | Cancel via App Store or Google Play subscription settings. |
| Refund source | Tenorshare may issue refunds under limited exceptions. | Refunds handled by Apple/Google per their policies; Tenorshare may not refund directly. |
| Typical outcome | Cancellation effective next billing cycle; past payments generally non-refundable. | Platform controls billing and refunds; cancel in store to stop renewals. |
After cancelling
Immediate actions
- Save cancellation confirmation or support ticket number.
- Monitor your bank or card statement for future charges.
Support and policy links
Address
Company address
ROOM C22 10/F NO.52 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Notes on jurisdiction
Tenorshare’s publicly listed address is in Hong Kong; consumer rights and remedies for Singapore residents are subject to Singapore law where applicable.