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I hereby notify you of my decision to terminate the contract relating to the Tivimate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tivimate: Easy Method
What is Tivimate
Overview
TiviMate is an IPTV player app for Android devices that organizes channel playlists, EPG (electronic program guide) and catch-up features in a modern interface.
The app separates the player UI from the content provider: you load your own playlists and EPG for viewing.
Supported devices
TiviMate is commonly used on Android set-top boxes, Android TV, Fire TV (via sideloading), and Android phones/tablets.
Some features - like Companion app-based purchases - are tied to Google Play or direct web purchases.
How to cancel Tivimate
Cancel on Google Play (Android)
- Open the Google Play Store app on the device with the subscription.
- Go to Menu → Subscriptions → select TiviMate → Cancel subscription.
- Once canceled the subscription remains active until the current billing period ends.
- Reference: TiviMate FAQ.
Cancel on iOS (App Store)
- Open iOS Settings → tap your Apple ID at the top → Subscriptions.
- Find the TiviMate subscription and choose Cancel; access continues until period end.
- General Apple subscription steps: how to view and cancel in-app subscriptions.
Cancel via TiviMate website / web purchases
- If you purchased directly from TiviMate on the web, log into your TiviMate account to manage or cancel subscriptions via account or renewal settings.
- If you cannot find the option, contact support emails listed below for assistance.
What happens when you cancel
Access after cancellation
After you cancel a subscription purchased through Google Play or App Store, the service remains active until the end of the current billing period.
You keep Premium features until the expiry date; they do not stop immediately upon cancellation.
Renewals and auto-pay
Cancelling stops future automatic renewals but does not refund already-paid time except where policy allows.
If you later choose a lifetime license, allow the timed subscription to expire before buying the one-time license if you prefer.
Account and data
Your playlists and local app settings typically remain on your device after cancellation but Premium-only features will be disabled at expiry.
For account-specific questions or activation problems, contact support as provided in the Address section.
Will I get a refund?
Official refund policy
TiviMate’s stated refund policy is “all sales are final” for this digital product; refunds are not given for change of mind, compatibility issues, incorrect purchases, or user error.
Reference: TiviMate Refund Policy.
Exceptions and limited cases
- Refunds may be considered for verified duplicate purchases or technical activation failures confirmed by TiviMate.
- Certain jurisdictional terms may offer a short cooling-off window; see regional terms below.
Jurisdictional cooling-off (example)
Some regional versions of TiviMate terms (for example, a Netherlands version) note a 7-day cooling-off period where a consumer can cancel and receive a refund if acted upon within 7 days.
See regional terms: TiviMate Netherlands terms.
Tivimate plans and pricing
Available plans (summary)
The following prices are approximate and shown in Singapore Dollars as reported; final checkout prices may vary by store, taxes, and currency conversion.
Use the TiviMate Companion or store listing to view exact SGD amounts at purchase time.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Annual (1 year) | ≈ S$16.19 | Yearly | Unlocks Premium features for one year, supports up to 5 devices |
| Lifetime (one-time) | ≈ S$45.89 | Lifetime | Permanent Premium access, supports up to 5 devices |
Your consumer rights in Singapore
General position
Under Singapore law there is generally no mandatory 14-day cooling-off period for digital products unless explicitly offered by the seller.
TiviMate’s “all sales are final” stance aligns with common digital-product practice in Singapore.
When refunds may be required
- Consumers may still be entitled to remedies if the app is defective or fails to perform as advertised.
- Refunds should be considered where activation fails, duplicate charges occur, or the product is materially non-functional.
Escalation and help in Singapore
If you cannot resolve a refund or defective-product claim with TiviMate, you may escalate to the Consumers Association of Singapore (CASE) or seek further advice under the Consumer Protection (Fair Trading) Act.
Document your communications and support responses when escalating.
Customer experiences
Positive feedback
Many users praise TiviMate for a clean interface and strong playlist management, calling it one of the better IPTV players available.
Positive reviews note customization, program organization and generally stable playback for some setups.
Negative feedback
Common complaints include buffering on some streams, crashes on particular devices (Chromecast, some Android boxes), and frustration with refund support.
Some users also note that EPG support depends on the user’s provided playlist and is not automatic in all cases.
Where to read user reviews
- Aggregated user reviews are available on review pages such as Trustpilot: TiviMate on Trustpilot.
- Use user reports to diagnose device-specific problems and to prepare documentation if requesting a refund.
Documentation checklist
Before contacting support
- Gather purchase receipt or subscription confirmation (Google Play / Apple / web order).
- Record device model, OS version, app version, and exact error messages or behavior.
- Collect timestamps, screenshots or short video clips showing the issue.
If requesting a refund or escalation
- Include transaction ID, purchase date, and billing account email.
- Note any troubleshooting steps you already tried (reinstall, clear cache, alternate device).
- Keep a copy of all email exchanges with TiviMate support.
Common mistakes
Assuming immediate access removal
Many users expect paid features to stop immediately after canceling; in fact, canceling prevents renewal but access usually continues until the billing period ends.
Expect the service to remain available until expiry rather than to stop mid-period.
Requesting refunds without supporting evidence
Users often request refunds for streaming quality problems without providing playback logs, device details, or proof of duplicate billing.
Providing clear documentation speeds up verification and increases the chance of a positive outcome for duplicate or activation-failure claims.
Confusing app vs. content provider issues
TiviMate is an interface - it does not supply channel streams. Streaming problems may come from the playlist provider, not the app.
Confirm whether the same streams fail in other players before blaming the TiviMate app alone.
Comparative recap
Quick plan comparison
The table below summarizes the two main TiviMate premium purchase options and key trade-offs.
| Plan | Approx price (SGD) | Period | Key trade-offs |
|---|---|---|---|
| Annual | ≈ S$16.19 | Yearly | Lower upfront cost, renews yearly; good if you want to test yearly use. |
| Lifetime | ≈ S$45.89 | Lifetime | Higher one-time cost, permanent access; best if you plan long-term use on up to 5 devices. |
After cancelling
Follow-up actions
- Confirm cancellation receipt in your Google Play or Apple subscriptions page.
- Check the expiration date so you know when Premium features will end.
Further steps if you need a refund or help
- Review the official refund policy: TiviMate Refund Policy.
- If you purchased via Google Play, request a refund through Google Play support or the store’s purchase history where appropriate.
- For general cancellation guidance see the TiviMate FAQ: TiviMate FAQ.
Address
Support emails
Primary support: support@tivimate.com
Alternate contact for refund requests: contact@tivimate.co.com
Escalation in Singapore
If you cannot resolve the issue with TiviMate, consider contacting the Consumers Association of Singapore (CASE) for dispute assistance and guidance under local consumer law.
Keep all documentation and communication records when escalating to CASE or other dispute-resolution bodies.