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Cancel TOPAZ LABS
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I hereby notify you of my decision to terminate the contract relating to the Topaz Labs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Topaz Labs: Easy Method
What is Topaz Labs
Overview
Topaz Labs develops AI-powered photo and video enhancement software that helps users remove noise, sharpen details, upscale images, and restore footage. Products target photographers, videographers, and hobbyists who need automated enhancement tools.
Where it is offered
Topaz software is offered as desktop/web apps and through mobile stores such as the Apple App Store and Google Play. Pricing and delivery can differ by platform and region.
How to cancel Topaz Labs
Cancel via Web (Topaz Studio / Account)
- Log into your Studio Account page.
- Go to Subscriptions → Manage.
- Select Cancel and follow the on‑screen prompts to confirm.
- Recommendation: cancel at least 24 hours before renewal; cancellations made exactly on renewal date may apply to the next billing cycle.
Cancel via Apple App Store or Google Play
- Open the App Store or Google Play Store on your device.
- Use the platform’s subscription management screens to find and cancel the Topaz subscription.
- Topaz cannot cancel App Store or Play subscriptions on your behalf; you must use the platform controls.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access until the end of the paid billing period. Features and cloud renders tied to the subscription will remain available until that expiry date.
Renewal and data
Auto‑renewal will be turned off so you will not be billed again after the current period ends. Your account settings, preferences, and licenses remain tied to your account - exported files and local data are yours to keep.
Will I get a refund?
Web purchases - standard policy
Topaz offers a 7‑day money‑back guarantee for web purchases: request a full refund within 7 days of purchase. After 7 days, change‑of‑mind refunds are generally not available.
Exceptions and product‑specific rules
- Annual‑commitment subscriptions: non‑refundable during the 12‑month term.
- Topaz Video AI: separate 30‑day refund guarantee applies in specific conditions (wrong product not activated, unresolved technical issues, payment errors). No refund if the license is activated, used, working correctly, or for change‑of‑mind after delivery.
- App Store / Google Play purchases: refunds are handled by the platform; Topaz cannot directly refund these purchases.
Topaz Labs plans and pricing
Pricing summary
The table below lists the Singapore Dollar (SGD) prices available in the verified data. Desktop/web pricing is typically shown in USD and may require conversion; the App Store listing provided SGD pricing for a specific app.
Plan list (verified)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Standard Weekly (Free Trial) | S$9.98 | Weekly | Free trial weekly access |
| Standard Plan (Monthly) | S$19.98 | monthly | Unlimited enhancements (up to 16MP) |
| Standard Plan (Annual) | S$129.98 | annual | Unlimited enhancements (up to 16MP), annual billing |
| Premium Plan Weekly | S$24.98 | Weekly | Premium weekly access (likely up to 64MP) |
| Premium Plan (Monthly) | S$69.98 | monthly | Unlimited enhancements (up to 64MP) |
| Premium Plan (Annual) | S$699.98 | annual | Unlimited enhancements (up to 64MP), annual billing |
Your consumer rights in Singapore
Statutory protections
Under Singapore’s Consumer Protection (Fair Trading) Act, digital content may be refundable if defective or not of acceptable quality. Statutory rights apply in addition to vendor guarantees.
How this applies to Topaz
- Topaz’s 7‑day guarantee can complement but does not override statutory consumer rights.
- If a refund is denied but you believe the product is defective or terms conflict with statutory protections, you can escalate the dispute with consumer protection channels in Singapore.
- Annual‑commitment non‑refund clauses may be contested if they conflict with cooling‑off or defect protections in practice.
Customer experiences
Positive feedback
- Many users praise the high quality of image/video enhancement, effective noise removal, and useful integrations (e.g., Lightroom/Photoshop).
- Some customers report responsive customer service in specific cases.
Negative feedback
- Common complaints include software crashes, UI glitches, cloud render issues, and confusing product offerings.
- Some users report difficulties with subscription handling, perceived misleading UI, loss of access to perpetual licenses, and slow support response in some cases.
Documentation checklist
What to gather before contacting support
- Order receipt or invoice showing purchase date, amount, and order ID.
- Account email and subscription ID (if available) from your Topaz Studio account.
- Screenshots or logs showing the issue (error messages, crash reports, activation attempts).
Extra documentation for refunds/disputes
- Proof of attempted fixes (support tickets, correspondence, troubleshooting steps taken).
- For App Store/Play purchases: the platform purchase receipt and the platform’s refund decision (if any).
Common mistakes
Timing errors
Waiting until the renewal day to cancel may cause the charge to already process; Topaz recommends cancelling at least 24 hours before renewal. Cancellations processed on the renewal date may be applied to the next billing cycle.
Wrong cancellation channel
Attempting to cancel App Store or Google Play subscriptions via Topaz support or the web account will not work. Use the platform where you subscribed to manage and cancel those subscriptions.
Comparative recap
At a glance
The table below summarizes plan price, period, refund window, and the correct cancellation channel based on verified information.
How to read the table
| Plan | Price (SGD) | Period | Refund window | Cancel via |
|---|---|---|---|---|
| Standard Weekly (Free Trial) | S$9.98 | Weekly | 7‑day (web purchases) | Topaz Studio Account page |
| Standard Plan (Monthly) | S$19.98 | monthly | 7‑day (web purchases) | Topaz Studio Account page |
| Standard Plan (Annual) | S$129.98 | annual | Non‑refundable during 12‑month term | Topaz Studio Account page |
| Premium Plan Weekly | S$24.98 | Weekly | 7‑day (web purchases) | Topaz Studio Account page |
| Premium Plan (Monthly) | S$69.98 | monthly | 7‑day (web purchases) | Topaz Studio Account page |
| Premium Plan (Annual) | S$699.98 | annual | Non‑refundable during 12‑month term | Topaz Studio Account page |
After cancelling
Next steps
- Keep your purchase receipts and confirmation emails until the billing period expires.
- If you need a refund, submit a request promptly and include the documentation checklist items above.
Official help and reference links
- Topaz: Is our software a subscription?
- Topaz: App and collection options
- Gigapixel AI on the Singapore App Store
Address
Corporate address
Topaz Labs (corporate headquarters): 14285 Midway Rd Ste 125, Addison, Texas 75001, United States.
Support location note
Support and billing are managed online; for subscription changes use the Studio Account page or the platform where you purchased the subscription (App Store / Google Play) as noted above.