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Cancel TOTALAV
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Totalav service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Totalav: Easy Method
What is Totalav
Overview
TotalAV is a subscription-based antivirus and internet security suite that provides malware protection, system cleanup tools and privacy features such as a VPN and ad blocking.
The product is sold as a recurring digital service across web, iOS and Android channels and is managed via the provider’s online portal or the respective app stores.
Main features
Typical features include real-time protection, cleanup/optimization scans, VPN access and device management tools across multiple devices.
Feature availability and limits depend on the plan purchased; check your plan details in your account or on the official product pages.
How to cancel Totalav
Cancel via Web (TotalAV website)
- Log in to the Online Portal.
- Go to Dashboard → My Subscriptions / My Services.
- Select Cancel Subscription and verify identity using a code sent to your email or payment method.
Cancel via mobile app stores
- Apple App Store (iOS): On your iOS device go to Settings → tap your name → Subscriptions → select TotalAV → Cancel Subscription.
- Google Play (Android): Open Google Play app → profile icon → Payments & subscriptions → Subscriptions → select TotalAV → Cancel Subscription.
What happens when you cancel
Access and service period
When you cancel through the web portal, auto-renewal is disabled but your service generally remains active until the end of the current billing period.
For app-store managed subscriptions (iOS/Android), cancellations are handled by Apple or Google and will stop future renewals while keeping access until the paid period ends.
Data and account effects
Turning off auto-renewal does not automatically delete your account or personal data; your account and settings typically remain accessible.
If you request a refund and it is approved, refunds from web purchases generally result in immediate termination of service.
Will I get a refund?
Web purchases (direct from TotalAV)
Annual or bi-annual subscriptions: full refund within 30 days of purchase or renewal.
Monthly, quarterly or add-on services: full refund within 14 days of purchase or renewal.
Note: Turning off auto-renewal is not a refund. Approved refunds usually terminate service immediately.
App store purchases (Apple / Google)
Purchases made via the Apple App Store or Google Play are handled by those stores; refund requests must be made through the respective platform.
Processing times vary by payment method; refunds often begin processing within 24 - 48 hours but may take up to about 10 business days to appear in your account.
Totalav plans and pricing
Where to check pricing
Plan names, features and current pricing change frequently. Always check the provider’s official pages or your account dashboard for up-to-date pricing and plan comparisons.
Do not rely on third-party snapshots for current prices; use official sources in your account or the seller’s site for verification.
Choosing a plan
Select a plan that matches the number of devices and features you need (VPN, cleanup tools, device limits). Confirm renewal terms before you buy.
If you need the explicit refund windows noted earlier, purchasing directly from the website typically provides clearer refund terms than some app-store purchases.
Your consumer rights in Singapore
Cooling-off and refund context
In Singapore, distance-purchased digital services may offer a cooling-off window, commonly around 14 days for remote purchases, depending on the contract and platform.
TotalAV’s direct web refund windows (14 days for monthly/add-ons, 30 days for annual/bi-annual) align with or exceed typical expectations for remote digital purchases.
Recommended actions for Singapore consumers
- Purchase via the website to benefit from the explicit refund windows when possible.
- Cancel auto-renew at least 24 hours before renewal to avoid an unwanted charge.
- Keep records of cancellation and refund requests (screenshots, emails, confirmation codes).
- If you cannot resolve a charge, consider escalating through your payment provider (bank, PayPal) or the platform dispute mechanism.
Customer experiences
Positive feedback
Many users praise TotalAV for being user-friendly and unobtrusive with effective background protection, cleanup tools and a bundled VPN.
Singapore-specific reviews note comprehensive security and ease of use but often flag higher renewal costs and occasional inconsistent live chat support.
Negative feedback
Reported issues include unexpected or duplicate billing, difficulty cancelling in some cases, and inconsistent or slow customer support responses.
Some users say verification codes or cancellation confirmations were delayed or not received; keep documentation if you face these problems.
Documentation checklist
What to prepare before cancelling
- Account email and password used to sign in.
- Order number or transaction ID from the purchase confirmation.
- Payment method details (last 4 digits of card or PayPal/transaction screenshot).
What to save after cancelling
- Cancellation confirmation screen or email (screenshot or PDF).
- Any refund confirmation or reference number if issued.
- Dates: purchase date, renewal date, cancellation request date.
Common mistakes
Assuming cancellation equals refund
Many users turn off auto-renew and assume they will receive a refund; disabling auto-renew prevents future charges but is not a refund by itself.
Waiting until renewal day
Canceling too close to a renewal time can result in an unavoidable charge if processing or verification is delayed.
Always cancel at least 24 hours before renewal to reduce risk of being charged for the next period.
Comparative recap
| Channel | How to cancel | Refunds | Effect | Period |
|---|---|---|---|---|
| Web (TotalAV website) | Log in → Dashboard → My Subscriptions/My Services → Cancel Subscription; verify via code sent to email or payment method. | Direct refunds: 30 days for annual/bi-annual; 14 days for monthly/add-ons; processed immediately if approved. | Disables auto-renewal; service usually remains until end of billing period unless refund approved. | annual / monthly |
| Apple App Store (iOS) | Settings → tap your name → Subscriptions → select TotalAV → Cancel Subscription (managed by Apple). | Refunds handled by Apple; request via Apple’s refund process. | Managed by Apple; cancelling disables future renewals and keeps access until period end. | annual / monthly |
| Google Play Store (Android) | Open Google Play → profile → Payments & subscriptions → Subscriptions → select TotalAV → Cancel Subscription. | Refunds handled by Google Play; request via Google’s refund process. | Managed by Google Play; cancelling disables future renewals and keeps access until period end. | annual / monthly |
After cancelling
Check your account and confirmations
Save any cancellation confirmation sent to your email and note the service end date if applicable.
If you requested a refund, monitor your payment method for the refund and keep the refund reference.
Useful links
For iOS users, the official TotalAV App Store page (Singapore) can be useful for app-related issues and is available here:
TotalAV on the Apple App Store (SG)
Address
Corporate address
Larch House, Parklands Business Park, Denmead, Hampshire PO7 6XP, United Kingdom.
Customer contact suggestion
When contacting support or your payment provider, include your account email, order number and dates to speed up resolution.
If emailing, keep copies of sent messages and any replies as part of your documentation.