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I hereby notify you of my decision to terminate the contract relating to the Trello service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trello: Easy Method
What is Trello
Overview
Trello is a visual project management tool that organises work into boards, lists, and cards. It is offered as a SaaS product under Atlassian and provides free and paid subscription tiers for individuals and teams.
Primary uses
People use Trello for personal task lists, team workflows, and project tracking with integrations and Power‑Ups. Paid tiers add administrative controls, extra views, and advanced features for teams.
How to cancel Trello
Cancel via Web (Trello / Atlassian)
- Be a Workspace administrator.
- Click the Trello header logo then select your Workspace.
- Go to Billing.
- Choose Cancel at the bottom of the page to stop future renewals.
Cancel via mobile stores (iOS / Android)
- iOS (App Store): Through Apple Settings → Apple ID → Subscriptions → Trello → Cancel subscription. Cannot cancel inside the Trello app; Apple governs subscriptions.
- Android (Google Play): Open Google Play Store app → Profile → Payments & subscriptions → Subscriptions → Trello → Cancel subscription. Cannot cancel inside the Trello app; Google governs subscriptions.
What happens when you cancel
Access and features
When you cancel a paid Workspace via the web, the Workspace remains active until the end of the current billing period. After that, it converts to the Free tier.
Data and accounts
Your boards, cards, and data remain available after cancellation but will be subject to Free plan limits (for example, limits on boards per Workspace). You should export or back up critical data before downgrading if needed.
Will I get a refund?
Web / Atlassian Cloud refunds
Atlassian generally offers refunds within roughly 30 days of an upgrade; exceptions may be handled by billing support. Refunds are not guaranteed outside these windows.
Third‑party and store refunds
- Third‑party sellers (Stripe, Power‑Ups): some offer a 14‑day full‑refund window if requested from the account‑associated email; after that, refunds are generally not provided.
- App Store / Google Play: refunds are handled by Apple or Google under their refund policies; you must request refunds through their systems.
Trello plans and pricing
Summary
The table below lists Trello plans and approximate Singapore dollar equivalents based on published USD prices and rough conversions. Actual billing may vary by exchange rates and fees.
Notes
Trello publishes prices in USD; there are no official SGD‑listed prices. SGD amounts shown below are approximate conversions and may differ on your bill.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly/Annual | Unlimited cards; up to 10 boards per Workspace; unlimited Power‑Ups; 10MB files; 250 Workspace commands/month; basic features |
| Standard | Approximately S$8.10 (monthly) or S$6.75 (annual, per user) | Monthly / Annual | Everything in Free, plus unlimited boards, advanced checklists, custom fields, 250MB file storage, 1,000 Workspace commands/month |
| Premium | Approximately S$16.88 (monthly) or S$13.50 (annual, per user) | Monthly / Annual | Everything in Standard, plus multiple views (Calendar, Timeline, Table, Dashboard, Map), Atlassian Intelligence, unlimited Workspace commands, admin/security features |
| Enterprise | Approximately S$23.63 (annual, per user, from 50 users) | Annual | Everything in Premium, plus unlimited Workspaces, organization‑wide permissions, Power‑Up administration, SSO and user provisioning |
Your consumer rights in Singapore
Statutory cooling‑off
Trello is a U.S.-based SaaS and does not offer a statutory 14‑day "cooling‑off" refund right for Singapore consumers. The EU-style 14‑day statutory right does not apply here.
Voluntary refund windows and cancellation timing
- Voluntary refund windows exist: roughly 30 days for web upgrades, and about 14 days for some third‑party purchases where the seller permits refunds.
- Cancellation is allowed, but typically takes effect at the end of the current billing cycle. Immediate service termination or pro rata refunds are not guaranteed unless within a permitted refund window.
Customer experiences
Positive feedback
Many users praise Trello for its ease of use, visual layout, flexibility, and suitability for personal and team task management.
Some reviews highlight value for money and specific use cases where Trello improved organisation and workflow.
Negative feedback
Reported issues include difficulty cancelling subscriptions, unexpected charges, refund denials, and migration friction with Atlassian accounts.
Other complaints note performance lag on very large boards and frustrations with renewal communications and customer support response times.
Documentation checklist
Before you contact support
- Account email (the email associated with your Trello/Atlassian account).
- Workspace name and ID (if known).
- Invoice or proof of purchase (date, amount, payment method).
Helpful extras
- Screenshot of subscription or billing page in Trello/Atlassian or your App Store/Google Play subscription listing.
- Last 4 digits of the payment card used, and the platform where you purchased (Web, App Store, Google Play, third‑party).
Common mistakes
Expecting Trello app to cancel App Store / Play subscriptions
Users often try to cancel subscriptions inside the Trello app. iOS and Android subscriptions must be cancelled through Apple or Google account settings, not the app.
Assuming immediate service end or automatic refund
Many expect immediate termination and pro rata refunds. In reality, web cancellations typically remain active until the end of the billing period, and refunds follow the provider’s stated windows.
Comparative recap
At‑a‑glance comparison
| Channel | How to cancel | Refund policy | Cancellation effective |
|---|---|---|---|
| Web (Trello / Atlassian) | Workspace administrator → Trello header logo → Select Workspace → Billing → Cancel at bottom of the page | Refunds generally available within ~30 days of upgrade; exceptions via billing support | At end of current billing period; Workspace converts to Free tier |
| iOS (App Store) | Apple Settings → Apple ID → Subscriptions → Trello → Cancel subscription | Refunds handled by Apple under App Store policies | Depends on Apple; subscription usually remains until period end unless Apple specifies otherwise |
| Android (Google Play) | Google Play Store app → Profile → Payments & subscriptions → Subscriptions → Trello → Cancel subscription | Refunds handled by Google Play policies | Depends on Google Play; subscription usually remains until period end unless Google specifies otherwise |
| Third‑party (Stripe / Power‑Ups) | Contact the vendor or support address associated with that purchase (follow vendor instructions) | Some offer a 14‑day full‑refund window if requested from account email; after that, refunds generally not provided | Varies by vendor; check the third‑party terms |
How to choose which path
Cancel where you originally purchased to ensure the request reaches the billing system that controls renewals. Use web cancellation for direct Trello/Atlassian subscriptions.
After cancelling
Immediate steps
- Confirm cancellation email or billing page confirmation and keep a copy.
- Export or back up boards and attachments you may need before plan limits apply.
Useful links
- Change or cancel your Trello plan - Atlassian Support
- Trello on the App Store (Singapore)
- Guide to cancelling Trello - Postclic
Address
Corporate postal address
Trello, Inc, 55 Broadway, Floor 25, New York, New York 10006, United States.
Support contact reminder
If you need billing or refund help after cancelling, contact Atlassian support via the Atlassian documentation link above and provide your account email and proof of purchase.