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Cancel TREND MICRO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Trend Micro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trend Micro: Easy Method
What is Trend Micro
Overview
Trend Micro is a global cybersecurity company offering subscription-based internet security, antivirus, and privacy products for PCs, Macs and mobile devices.
Products cover malware and ransomware protection, web and banking safety, VPNs, identity protection and related online-safety services.
Key uses
Consumers use Trend Micro to protect devices from threats, block malicious websites and secure online transactions.
Business and home products often include multi-device licensing, VPNs, and identity/anti-scam features depending on the plan.
How to cancel Trend Micro
Before you cancel
Check how you purchased the subscription (App Store, Google Play, Trend Micro website, or bundled service through a provider).
Identify the account used for purchase and have order details ready to speed up cancellation or refund requests.
Cancellation steps by channel
- App Store (iOS) - Turn off auto-renewal via your Apple ID settings or the App Store subscriptions page.
- You cannot cancel the current paid period; disabling auto-renewal prevents future charges.
- Disable auto-renew at least 24 hours before the billing period ends to avoid renewal. See the Postclic guide: Postclic.
- Google Play (Android) - Open Google Play → Payments & subscriptions → Order history, and use “Report a problem” to request cancellation.
- Refunds and cancellations follow Google Play policies; use Google Play’s support flow for requests.
- Reference the Postclic summary for steps: Postclic.
- Trend Micro website (web purchases) - Sign in to your Trend Micro My Account portal and turn off auto-renew.
- Turning off auto-renew stops future billing while keeping features active until the current period ends.
- For web purchases, use Trend Micro account settings or the portal order/renewal options described in user guides summarized at Postclic: Postclic.
- Home Network Security (Singapore-specific) - If purchased via a broadband provider (example: ViewQwest), email the provider’s support to request termination.
- ViewQwest indicates email termination requests take 1 - 3 working days and advance charges may be refunded; early termination fees may apply if under contract. See: ViewQwest FAQ.
What happens when you cancel
Access and features
When you disable auto-renewal, your subscription remains active until the end of the current paid period.
Features continue to work through that period; protection stops once the subscription expires unless renewed.
Billing and data
Cancelling stops future charges but does not automatically delete account data or purchase history.
If you want data removed, contact Trend Micro support or the reseller you purchased from and request account closure or data deletion.
Will I get a refund?
Website purchases (Trend Micro)
Trend Micro’s policy provides a 30-day money-back guarantee for online purchases of security products (full refund; shipping costs if any may be deducted).
Refunds for web purchases are requested via the vendor’s refund request process; processing is handled through support/case management.
In-app/store purchases and exceptions
In-app purchases from the App Store, Google Play or Microsoft Store must be refunded through those stores; Trend Micro cannot process these refunds directly.
Store refunds follow the store’s eligibility and approval policies; contact the store’s support or use their “Report a problem” flow for requests.
Trend Micro plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Maximum Security (12 months) | S$49.00 | annual | Antivirus, malware, ransomware, spyware protection across PC, Mac, mobile; webmail, online banking/shopping protection; social media privacy; gaming mode; AI protection |
| Maximum Security Plus (12 months) | S$79.00 | annual | All Maximum Security features, plus secure VPN and CleanerPro |
| Security Suite Pro (12 months) | S$99.95 | annual | Includes VPN/Wi‑Fi protection and identity theft protection |
| Security Suite Pro Plus (12 months) | S$119.00 | annual | Advanced multi‑device antivirus, anti‑scam software, VPN, identity theft protection, anti‑tracking, ad‑blocker, anti‑scam, 24×7 support |
| ID Protection (annual) | S$79.95 | annual | Anti‑tracking, social media monitoring, web threat protection, data leak check, password generator, password manager, dark web monitoring, Wi‑Fi checker |
| VPN (annual) | S$49.95 | annual | Secure VPN for public hotspots, encrypts communication, blocks malicious websites, multi‑device (PC, Mac, iOS, Android) |
| ScamCheck (1 device, 12 months) | S$69.99 | annual | Detect AI scams, filter spam & scam texts, block unsafe websites, filter ads |
| Personal Protection Suite (1 user, up to 4 devices) | S$99.00 | annual | Detect AI scams, filter spam & scam texts, block unsafe websites, identity protection, VPN, 24×7 support |
| Mobile Security (1 device) | S$29.95 | annual | Protects against malware, ransomware, phishing; privacy settings scan; parental controls; device finder; Safe Surfing; performance optimization; in‑app security report |
| Trend Micro VPN (iOS monthly for 1 device via App Store) | S$2.98 | monthly | Unlimited VPN on iOS; masks IP; encrypts traffic; web threat protection; network vulnerability check |
| Trend Micro VPN (iOS yearly for 1 device via App Store) | S$29.98 | annual | Same as above, billed yearly |
| Trend Micro VPN (iOS monthly for 5 devices via App Store) | S$6.98 | monthly | VPN for 5 devices, unlimited, same features as above |
Notes on prices
Prices are taken from the official Trend Micro Singapore online shop and App Store listings as of February 2026.
App Store prices reflect in‑app purchase rates in SGD and may vary by Apple regional settings.
Your consumer rights in Singapore
Legal protections
Singapore consumer protection laws (including the Lemon Law and fair trading regulations) require clear, accessible cancellation and refund processes for online contracts and auto‑renewals.
Consumers are generally entitled to remedies for faulty or misrepresented digital goods and for unfair contract terms.
Practical steps if issues arise
- Use the vendor’s official refund or support channels first and keep records of all communications.
- If cancellation or refund requests fail, consider seeking assistance from CASE (Consumers Association of Singapore) or filing a claim with the Small Claims Tribunal.
Customer experiences
Positive feedback
Many users praise Trend Micro’s detection and protection effectiveness, especially longtime customers who value reliable threat blocking.
The Trend Micro Singapore site has a strong trust score in independent checks, which reassures shoppers about legitimacy.
Common complaints
Frequent negative reviews report difficulty cancelling subscriptions, receiving repeated charges after cancellation, and slow or unresponsive support.
Customers also report occasional technical issues such as activation-code problems, uninstall failures, or performance impacts.
Documentation checklist
What to collect before contacting support
- Order number or invoice
- Account email and username associated with the purchase
- Payment method details (last four digits of card, or store account)
- Screenshots showing active subscription, billing date, or auto‑renew settings
Additional materials that help
- Copy of cancellation attempts (emails, chat transcripts)
- Store receipt for App Store/Google Play purchases or reseller contract for bundled services
- Any error messages or activation codes related to the product
Common mistakes
Wrong channel for refunds
Example: requesting a refund through Trend Micro for an App Store purchase. App/Store purchases must be refunded through the corresponding store.
This often delays resolution because store policies and Trend Micro web policies differ.
Timing and auto‑renewal timing
Example: disabling auto‑renewal too close to the billing date. For iOS, disable at least 24 hours before the period ends to avoid being charged.
Also, forgetting to turn off auto‑renew in the correct account (Apple ID vs Trend Micro web account) is a frequent user error.
Comparative recap
Quick selection table
| Plan | Price | Coverage | Period |
|---|---|---|---|
| Maximum Security | S$49.00 | Multi‑device antivirus, ransomware and web protection | annual |
| Security Suite Pro Plus | S$119.00 | Advanced multi‑device protection, VPN, identity theft tools, 24×7 support | annual |
| VPN (annual) | S$49.95 | Dedicated VPN service for privacy on public Wi‑Fi and web threat blocking | annual |
How to choose
Choose a basic antivirus plan if you only need device protection and low cost.
Choose suites with VPN/identity protection if you want privacy and additional online-safety features across multiple devices.
After cancelling
Confirmations to expect
Expect confirmation of cancellation or auto‑renewal disablement via email or within your account portal.
Keep confirmation emails and any case numbers until billing and access are finalised.
Helpful links and resources
- Cancellation and summary guidance: Postclic guide
- Home Network Security (provider-specific FAQ, Singapore): ViewQwest FAQ
- Site trust and legitimacy check: TrendMicro.com.sg trust check
- User reviews and experience reports: Trustpilot reviews
Address
Registered office (Singapore)
Trend Micro (Singapore) Pte. Ltd. - 6 Temasek Boulevard, #16-01, Suntec Tower Four, Singapore 038986.
This address is commonly listed as the local registered office for Trend Micro in Singapore.
Contact tips
If contacting Trend Micro support, include your account details and order reference for faster handling.
For subscriptions purchased through a third party or ISP, contact that provider first (for example, see the ViewQwest FAQ linked above).