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I hereby notify you of my decision to terminate the contract relating to the Trendspider service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trendspider: Easy Method
What is Trendspider
Overview
TrendSpider is a subscription-based SaaS platform for automated technical analysis, charting, scanning and backtesting for traders and investors.
The platform offers multi-workspace charting, bots, alerts and AI-assisted tools that aim to speed analysis and trading decisions.
Main uses
Users employ TrendSpider to create automated scans, test strategies and monitor markets with alerts and visual tools.
It is used both by retail traders and professional users who need advanced chart automation and backtesting.
How to cancel Trendspider
Recommended: Cancel via web (fastest)
- Log in to your TrendSpider account.
- Go to Account & Settings → Plan tab.
- Click “Cancel Auto‑Renewal.” You will receive an email confirmation and service remains until the end of the paid period.
- Official instructions: TrendSpider cancellation instructions.
Other methods (email, phone, chat)
- Email from your registered address to hello@trendspider.com to request cancellation.
- Call (833) 587‑1637 (Mon - Fri 9 am - 5 pm CT) to request cancellation by phone.
- Use in‑app live chat and choose “Talk to a human” to have support cancel for you.
What happens when you cancel
Access after cancellation
After you cancel auto‑renewal, your TrendSpider service remains active until the end of your current paid period.
You retain access to charts, alerts and data for the paid term; features are not removed immediately on cancellation.
Billing and auto‑renewal
Cancellation stops future auto‑renewal charges but does not automatically trigger refunds.
For app store subscriptions, you must cancel inside Apple App Store or Google Play; TrendSpider’s help notes do not cover store cancellations.
Will I get a refund?
TrendSpider refund policy (summary)
TrendSpider does not provide a general 14‑day automatic refund right; trial fees are stated as non‑refundable.
Paid renewals or prepaid refunds are only considered if requested within 72 hours of the charge and only after you cancel.
How to request a refund and exceptions
- Cancel first, then contact support to request a refund within 72 hours of the charge.
- Refund amount may be reduced by the equivalent trial fee; after 72 hours, fees are stated as non‑refundable.
- If you purchased via Apple or Google, those stores’ refund policies apply and you must request refunds through them.
Official refund details: TrendSpider refund policy.
Trendspider plans and pricing
Pricing table (S$)
| Plan | Period | Period | Features |
|---|---|---|---|
| Standard (monthly) | S$69.26 | monthly | Entry‑level plan (5 workspaces, 5 bots, 10 alerts, 1‑min charting, 2‑hr backtests) |
| Standard (annual, per‑month equivalent) | S$69.26 | monthly (annual) | Annual prepaid at US$648/yr (~US$54/mo) |
| Premium (monthly) | S$184.95 | monthly | Popular plan (10 workspaces, 10 bots, 50 alerts, deeper backtesting) |
| Premium (annual, per‑month equivalent) | S$146.64 | monthly (annual) | Annual prepaid at US$1,092/yr (~US$91/mo) |
| Enhanced (monthly) | S$247.05 | monthly | Power users (15 workspaces, 50 bots, 100 alerts, 1‑min scanning/backtests) |
| Enhanced (annual, per‑month equivalent) | S$164.70 | monthly (annual) | Annual prepaid at US$1,464/yr (~US$122/mo) |
| Advanced (monthly) | S$432.45 | monthly | Top tier (20+ workspaces, 100 bots, 400 alerts, 1‑min full depth, priority support) |
| Advanced (annual, per‑month equivalent) | S$288.90 | monthly (annual) | Annual prepaid at US$2,682/yr (~US$223.50/mo) |
Pricing notes
All prices are converted at 1 USD = 1.35 SGD as provided in the pricing data.
Sidekick AI add‑ons are quoted in USD in third‑party reviews; check current rates before purchase.
Your consumer rights in Singapore
General rights
Singapore’s Consumer Protection (Fair Trading) Act provides protections around unfair terms, refunds and cancellations for consumers.
Some online recurring service purchases may be subject to a cooling‑off period or other statutory protections in Singapore.
How this affects TrendSpider purchases
- TrendSpider’s “non‑refundable” trial and 72‑hour refund window are company policies and may not override Singapore statutory rights.
- If you purchased via Apple App Store or Google Play in Singapore, those stores’ refund processes and rights also apply.
- For unresolved disputes you may consider contacting local consumer protection authorities for guidance.
Customer experiences
Positive reports
Users often praise TrendSpider for powerful technical tools, fast chart rendering and strong scanning/backtesting features.
Recent reviews highlight responsive and personalised customer support and useful AI features such as Sidekick.
Negative reports
Common criticisms include a steep learning curve and a complex user interface for new users.
Some users report frustration when missing the 72‑hour refund window or when expecting immediate refunds after cancellation.
Documentation checklist
Before you cancel
- Confirm the account email and payment method used for the subscription.
- Note the next billing date so you cancel before renewal if desired.
- Download or export any charts, reports or settings you want to keep.
When you request a refund
- Cancel the subscription first (via web or support) before requesting a refund.
- Contact support immediately and provide the charge date, transaction ID and account email.
- If subscribed via Apple/Google, follow the store refund flow and keep proof of that request.
Common mistakes
Waiting too long for a refund
A frequent error is assuming refunds are available after the 72‑hour window; TrendSpider’s policy reserves refunds only within that period.
Missing the 72‑hour window typically results in declined refund requests per company policy.
Canceling in the wrong place
If you subscribed through the Apple App Store or Google Play, cancelling on the TrendSpider website will not stop store renewals.
Always check your original purchase channel and cancel inside the store if that is where you subscribed.
Comparative recap
Key comparison
| Feature | TrendSpider (what to expect) |
|---|---|
| Primary cancellation method | Web account & settings (recommended); email/phone/chat available |
| Refund window | Refunds only if requested within 72 hours of charge and after cancellation |
| Access after cancel | Service continues until end of paid period |
| App store subscriptions | Must cancel via Apple App Store or Google Play; store refund rules apply |
| Typical pain points | Steep learning curve, strict refund timing, complex UI reported by some users |
After cancelling
Immediate steps
Keep the cancellation confirmation email as proof of request and note your service end date.
If you plan to request a refund, contact support immediately (within 72 hours) after cancelling.
Helpful links
- TrendSpider cancellation instructions
- TrendSpider refund policy
- Notes on App Store / Google Play cancellations
Address
Corporate mailing address
2028 E. Ben White Blvd. #240‑2010
Austin, Texas 78741
Support contacts
Email: hello@trendspider.com (use your registered email for requests).
Phone support: (833) 587‑1637 (Mon - Fri 9 am - 5 pm CT).