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Cancel ULTFONE
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I hereby notify you of my decision to terminate the contract relating to the Ultfone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ultfone: Easy Method
What is Ultfone
Product summary
UltFone is a software suite that offers data management tools for mobile devices, including recovery, transfer, backup and device helpers.
It targets both iOS and Android devices and is sold as downloadable desktop software with license options.
Primary uses
Common uses include restoring deleted files, transferring data between devices, and managing backups outside iCloud or Google Drive.
Licensing is sold online with one-month, one-year, and lifetime options.
How to cancel Ultfone
Overview
Cancellation depends on how you paid: direct payment processors (PayPal, Paddle, MyCommerce) or via UltFone support.
Follow the method that matches your purchase source to stop automatic renewals and request refunds if eligible.
Cancel via PayPal
Steps to stop PayPal recurring payments for UltFone:
- Log in to your PayPal account.
- Go to Settings → Payments → Manage preapproved payments.
- Select the UltFone (UltFone/UltFone merchant) profile and choose Cancel.
- Confirm by clicking "Cancel Profile" and save the confirmation email or screenshot.
Cancel via Paddle
If your purchase is handled by Paddle, you must contact Paddle or ask UltFone to assist.
- Contact the Paddle team via their site or their support email as provided by your receipt.
- You may ask UltFone support to contact Paddle on your behalf if needed.
Cancel via UltFone support
Contact UltFone support directly to request cancellation and/or refund.
- Submit your request via UltFone support channels and include your order ID and email.
- Expect a response within 48 hours (24 hours on weekdays) per their stated timeframe.
Cancel via MyCommerce / other third-party platforms
If a third-party platform handled your payment, you must cancel through that platform.
- Contact the specific payment provider (e.g., mycommerce.com) and request cancellation of automatic renewal.
- Make sure you receive a confirmation email; without confirmation you may still be charged.
What happens when you cancel
Access and features
Cancellation typically stops future automatic renewals but does not always remove access immediately.
Your existing license may remain active until the end of the paid period, depending on the license terms.
Renewals and receipts
After cancellation you should receive a confirmation from the payment provider or UltFone support.
Keep order receipts and cancellation confirmations for records and any refund requests or disputes.
Will I get a refund?
Refund policy summary
UltFone states a 30-day money-back guarantee ("try before you buy") on purchases made via their official channels.
Refunds are subject to the conditions outlined in UltFone's refund policy and the payment platform used.
Eligible circumstances (typical)
- Duplicate purchase - refund or exchange for same-price product.
- Wrong product purchased - buy the correct one first, then request refund for the previous.
- Overcharged - UltFone will assist contacting third-party payment platforms if price was incorrect.
- No registration code within 24 hours and no response from support within 24 hours, and you no longer want the product.
- Automatic subscription renewal charged after you cancelled, with evidence of cancellation confirmation.
- Technical issues unresolved within 30 days despite your cooperation - refund processed within 2 - 4 business days once approved.
Non-refundable circumstances (typical)
- Change of mind after purchase.
- Misunderstanding product functionality if the product matches the promotion.
- No registration code within 2 hours but code retrievable later.
- Failure to cancel automatic subscription before the renewal date.
- Refund request after product exchange.
- Requests made more than 30 days after purchase (generally not accepted).
Ultfone plans and pricing
Pricing table
| Plan | Price (SGD approx.) | Period | Features |
|---|---|---|---|
| iOS Data Manager - 1 Month License | S$40.43 (approx.) | Monthly (monthly) | Unlimited devices, 1 PC, 1-month free upgrades |
| iOS Data Manager - 1 Year License | S$67.43 (approx.) | Annual (annual) | Unlimited devices, 1 PC, 1-year free upgrades |
| iOS Data Manager - Lifetime License | S$80.93 (approx.) | Lifetime | Unlimited devices, 1 PC, lifetime free upgrades |
Notes about pricing
UltFone lists prices in USD; the SGD figures above are approximate conversions (1 USD ≈ 1.35 SGD).
Actual SGD charges may differ due to GST, bank fees or payment-processor fees.
How to confirm your plan
Check your order receipt or the confirmation email for the exact plan name and purchase date.
You can also view purchase details in the store or buy pages linked below for verification.
Your consumer rights in Singapore
CPFTA overview
Singapore consumers are generally protected by the Consumer Protection (Fair Trading) Act (CPFTA).
CPFTA provides remedies against defective goods or unfair trade practices for local transactions.
Practical options if you face issues
- If UltFone does not have a local presence, enforcing CPFTA remedies may be difficult.
- Consider disputing the charge via your credit card issuer or the payment platform if refunds are refused.
- Keep documentary evidence when escalating a dispute (receipts, emails, cancellation confirmations).
Customer experiences
Positive feedback
Many users give 5-star reviews on Trustpilot praising reliability, ease of use, a clean interface, and responsive support.
Some customers report smooth license migration support when moving to a new computer.
Negative feedback
Negative reports include complaints about slow or unhelpful support and unresolved technical issues in some cases.
Other reports allege difficulty obtaining refunds; these are documented on public complaint forums and Reddit threads.
Documentation checklist
What to gather
- Order receipt and order ID from the confirmation email.
- Payment method details (credit card statement, PayPal transaction ID).
- Registration code or license key screenshot if provided.
- Any support communication: emails, chat logs, timestamps, and response screenshots.
How to store evidence
- Save PDFs or screenshots of receipts and cancellation confirmations.
- Keep copies of all correspondence and note dates and names of support agents.
- If disputing with your bank, provide the bank with the documented evidence above.
Common mistakes
Failing to cancel at the right place
Example: cancelling an account inside the app but not cancelling the payment subscription at PayPal or the payment provider.
Always verify cancellation in the payment platform used for purchase, not just in the software.
Missing proof or timing
Example: not saving the cancellation confirmation email and then being charged on renewal day.
Example: requesting refunds after the 30-day window or after exchanging the product, which frequently leads to rejection.
Comparative recap
Quick comparison table
| Platform | How to cancel | Typical refund outcome | Notes |
|---|---|---|---|
| PayPal | Cancel preapproved payment in PayPal settings | Good chance to stop future charges; refund depends on timing and policy | Keep PayPal cancellation confirmation |
| Paddle | Contact Paddle support or ask UltFone to assist | Refunds handled by Paddle; response times vary | Use the email or link on your receipt |
| UltFone support | Request cancellation via UltFone support channels | Refund possible within 30-day guarantee if eligible | Support response: ~48 hrs (24 hrs on weekdays) |
| MyCommerce / other | Contact the payment provider directly | Refunds depend on the third-party provider's rules | Always obtain written cancellation confirmation |
Recommendation
Cancel via the payment provider used for the purchase and keep confirmation evidence.
If a refund is needed, contact UltFone support promptly and supply clear proof.
After cancelling
Check confirmations
Ensure you receive cancellation confirmation from the payment provider and/or UltFone support.
Save any emails or screenshots proving cancellation and the date it was processed.
Helpful links
Address
Registered address
Room C22, 10/F, No. 52 Hung To Road, Kwun Tong, Hong Kong.
Contact notes
This address is the listed registered address; use the support links above for order and cancellation queries.
For payment disputes, also contact the gatekeeper (PayPal, Paddle, MyCommerce or your card issuer) with your documentation.