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I hereby notify you of my decision to terminate the contract relating to the Ultipro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ultipro: Easy Method
What is Ultipro
Overview
Ultipro (now UKG Pro) is a cloud-based human capital management platform that combines HR, payroll, talent management and reporting tools.
It is subscription-based and used by organisations to manage employee records, payroll runs, benefits and open-enrolment processes.
Primary functions
The product focuses on core HR, payroll, reporting and talent-management workflows for mid-size to large employers.
Users often cite strengths in reporting, employee record-keeping and usability while noting integration and support limitations.
How to cancel Ultipro
Self-service / account administrator steps
- Log in to your UKG Pro administrator portal and review your subscription or contract section for cancellation options and notice periods.
- Prepare the account details: company name, contract ID, administrator contact and last billing date.
- Submit the cancellation request via the portal or your account representative as specified in your contract.
App stores, resellers and training cancellations
- If you subscribed through Apple App Store or Google Play, use the store’s subscription management tools to cancel; no Singapore-specific App Store/Google Play instructions for UKG Pro were found.
- For professional services or training: public training must be cancelled at least 5 business days before the start to avoid full charges; private/onsite training requires 10 business days’ notice or 100% of planned charges may apply.
- When in doubt, contact your UKG account representative or reseller to confirm the correct cancellation channel and required notice.
What happens when you cancel
Access and subscription status
Cancellation typically stops future renewals and may disable administrative or employee access at the end of the paid term.
Your final billing date and any outstanding fees depend on your contract and notice period specified by UKG or reseller.
Data retention and export
Before cancelling, export required employee records, payroll reports and compliance documents per your company policy.
Check contract terms for data retention, as some vendors retain backups for a fixed period or may charge for data extraction services.
Will I get a refund?
General policy
No explicit refund policy for UKG Pro digital subscriptions in Singapore was identified in the available materials.
There is no clear evidence of a statutory 14‑day withdrawal or a universal refund guarantee for UKG Pro subscriptions.
Service cancellations and exceptions
- Refunds for professional services (for example, paid training) are not clearly described; cancellation fees may still apply under service engagement terms.
- If you believe you are owed a refund, raise the request with your UKG account representative and reference your contract or invoice.
Ultipro plans and pricing
Pricing information
No publicly available, verified Singapore-dollar (SGD) pricing for UKG Pro was found in the sources reviewed.
Do not rely on unverified price figures; prices vary by modules, employee counts and local contracts.
How to get an official quote
- Request a formal quote from UKG or an authorised local partner for accurate SGD pricing and plan details.
- Ask for a written statement of billing frequency, contract length and any implementation or training charges.
Your consumer rights in Singapore
General consumer protections
Singapore law provides consumer protections, but applicability to business-to-business SaaS contracts can be limited depending on contract terms.
If you are cancelling as a business customer, your rights are primarily governed by the contract you signed with UKG or its reseller.
Unclear applicability for digital subscriptions
No Singapore-specific consumer-rights guidance for UKG Pro was identified in the available sources.
It remains unclear from public sources whether a statutory right to cancel (for example, a 14‑day cooling-off period) applies to UKG Pro subscriptions in Singapore.
Customer experiences
Positive feedback
Reviewers report strong core HR and payroll capabilities, good open-enrolment functionality and generally user-friendly reporting and interfaces.
TrustRadius reviewer scores show favourable ratings for usability and likelihood to renew and recommend.
Common complaints
Frequent negative points include perceived poor customer support, implementation challenges and disconnected modules or data sync issues.
Users also report rigid reporting in some cases and browser compatibility requirements as recurring concerns.
Sources: TrustRadius review, SystemRatings summary.
Documentation checklist
Contract and billing items
- Copy of the signed contract or purchase order (contract ID, start and end dates).
- Latest invoices and proof of payment for the current term.
Operational and user items
- Administrator account details and a list of affected user accounts.
- Exports of payroll, employee records, benefit data and compliance reports you must retain.
- Details of any scheduled services or training sessions and related cancellation clauses.
Common mistakes
Missing required notices
Companies often miss contractually required notice periods for cancellation and then incur additional charges or non‑refunds.
Always verify the required notice in your contract and allow time for processing.
Assuming app-store cancellations apply
Some organisations assume cancelling via the App Store or Google Play automatically cancels their enterprise contract; that may not stop vendor invoicing under a direct commercial agreement.
Confirm the correct cancellation channel with your UKG account representative before relying solely on store-based cancellation.
Comparative recap
Feature summary
The table below compares high-level trade-offs between Ultipro (UKG Pro) and general alternatives.
Use vendor quotes and trials to confirm exact fit for your organisation.
Pricing and contract notes
Pricing varies widely by deployment, modules and region; obtain a written quote for Singapore-specific terms.
| Product | Period | Notes |
|---|---|---|
| Ultipro (UKG Pro) | Variable (annual / monthly) | Strong core HR and payroll; verify local SGD pricing and contract terms with UKG. |
| Generic cloud HR alternative | Variable (annual / monthly) | Typically modern UX and integrations; compare support and implementation services. |
| Traditional on‑premise HR | Often one‑time / annual | May require heavier IT maintenance and longer implementation than cloud solutions. |
After cancelling
Follow-up actions
- Ensure you have exported and securely stored all required employee and payroll records.
- Confirm final invoices, outstanding balances and formal confirmation of contract termination in writing.
Helpful links
- Ultipro reviews and user feedback (TrustRadius)
- Overview: What is Ultipro?
- Product review and considerations (SystemRatings)
Address
UKG Singapore office
UKG Singapore Pte. Ltd., 1 Marina Boulevard, One Marina Boulevard, Singapore 018989.
Notes
Use the registered office address for formal written correspondence if required by your contract.
Contact your local UKG account representative for operational or billing queries; request all confirmations in writing.