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I hereby notify you of my decision to terminate the contract relating to the Viddyoze service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viddyoze: Easy Method
What is Viddyoze
Overview
Viddyoze is a cloud-based SaaS platform for creating animated videos, intros and templates quickly without specialist skills.
It offers subscription and one-time licence options with a template library, rendering tools and commercial reuse rights depending on plan.
Who uses it
Typical users include marketers, small businesses, content creators and agencies needing fast, professional animations.
Plans range from individual one‑time licences to monthly subscriptions and white‑label business tiers.
How to cancel Viddyoze
Cancel via web account (recommended)
- Log in to your Viddyoze account.
- Go to Profile → Payment page and submit the cancellation form.
- Alternatively, email support@viddyoze.com to request cancellation.
Cancel via mobile app stores
- Apple App Store (iOS): Settings → [your name] → Subscriptions → select Viddyoze → tap Cancel Subscription.
- Google Play (Android): Open Google Play → Menu → Subscriptions → find Viddyoze → cancel.
Timing requirements
- Monthly plan: submit cancellation at least 3 business days before the next billing date.
- Annual plan: submit cancellation at least 30 days before the next billing date.
What happens when you cancel
Access after cancellation
Access to Viddyoze continues until the end of your current billing period after you cancel.
You retain features and renders available for that paid period; service does not stop immediately unless subject to platform rules.
Billing and renewals
Auto‑renewal will be stopped for the next cycle once cancellation is processed within the required notice window.
For app store subscriptions, Apple or Google manage renewals and cancellations under their own systems.
Data and account items
Your account data typically remains available until you delete your account or it expires per Viddyoze policies.
Export any important project files before the end of your access period if you plan to leave the service.
Will I get a refund?
Direct web subscriptions (official policy)
New users (who did not use a free trial) have a one‑time 30‑day money‑back guarantee for the initial billing period only.
Users who converted from a free trial are not eligible for that guarantee; generally fees are non‑refundable thereafter unless required by law.
Special agreements and whitelabel
- Certain white‑label or special agreement customers may have a 30‑day cancellation period with full refund, subject to contract terms.
- If you have a bespoke contract, check the specific agreement for refund clauses.
App store refunds
Refunds for purchases made through Apple or Google Play are handled by those platforms under their policies.
Viddyoze does not control app‑store refunds; contact Apple or Google Play for those requests.
Viddyoze plans and pricing
Official price list (SGD)
| Plan | Price | (period) | Features |
|---|---|---|---|
| Monthly Subscription | S$59.30 | monthly | Unlimited creation, full template library, ViddyBot AI assistant, commercial rights, cancel anytime |
| Lifetime Deal | S$84.60 | One-time | Lifetime access to full features and templates, unlimited creation, commercial reuse rights (limited-time offer) |
| White Label Plus | S$375.00 | monthly | White-label branding, custom domain & branding, manage sub-accounts, render up to 10 videos at once |
| White Label Plus | S$3,150.00 | annual | White-label branding, custom domain & branding, manage sub-accounts, render up to 10 videos at once |
| Personal License (legacy) | S$122.00 | One-time | Lifetime access, up to ~30 renders/month, personal usage |
| Commercial License (legacy) | S$160.00 | One-time | Lifetime access, unlimited renders, commercial usage, includes bonus tutorials |
Pricing notes
Prices are converted from USD to SGD using an approximate exchange rate (1 USD ≈ 1.262 SGD as of Feb 2026).
Actual checkout amounts may differ because of currency conversion fees or fluctuations.
Your consumer rights in Singapore
Key legal context
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) requires businesses not to use unfair practices and to perform services as advertised.
There is no mandatory 14‑day cooling‑off period for digital services comparable to some EU consumer rules.
Practical steps if you have a dispute
- Keep purchase records, timestamps of cancellations and all correspondence with support.
- If you believe you were misled or treated unfairly, consider contacting the Consumers Association of Singapore (CASE) for advice and mediation.
Jurisdiction and contracts
Viddyoze’s official terms indicate governing law (e.g. Delaware / England & Wales) in their current terms, which may affect remedies available locally.
Local consumer protection may still apply for unfair practices; seek local advice if needed.
Customer experiences
Positive feedback
Users praise Viddyoze for ease of use, polished templates and professional-looking results for social and presentation videos.
Many reviewers highlight the convenience of ready-made animations and a friendly UI for non-experts.
Negative feedback
Complaints include unexpected charges after trying to cancel, unclear auto‑renewal procedures and slow or unhelpful customer support.
Several users reported difficulty obtaining refunds, especially when purchases were made via web or where trials converted to paid plans.
What to take away
- Keep documentation of cancellations and billing dates to support any refund requests.
- Be aware refund outcomes differ between direct web purchases and app‑store purchases.
Documentation checklist
Before contacting support
- Account email and user name used with Viddyoze.
- Date of purchase, plan name and transaction ID or invoice.
When requesting cancellation or refund
- Screenshot or copy of cancellation form submission or support email.
- Date and time you requested cancellation and any confirmation message.
Common mistakes
Missing timing windows
Users sometimes submit cancellations too close to the next billing date and miss the 3 business‑day (monthly) or 30‑day (annual) cutoff.
Always check your billing date and allow time for processing to avoid an unexpected renewal.
Assuming app-store purchases follow web policies
Purchases via Apple or Google Play are governed by those platforms; assuming Viddyoze will refund app‑store charges can cause disappointment.
Contact Apple or Google directly for app‑store refunds and follow their documented processes.
Not saving evidence
Failing to keep emails, screenshots or invoices makes disputes harder to resolve.
Always save confirmation receipts and any cancellation confirmations you receive.
Comparative recap
Quick comparison table
| Topic | Viddyoze | Notes | (period) |
|---|---|---|---|
| Monthly plan price | S$59.30 | Cancel any time; must submit ≥3 business days before renewal | monthly |
| Annual/White Label price | S$3,150.00 (White Label Plus annual) | 30‑day advance cancellation required for annual billing | annual |
| One‑time / Lifetime | S$84.60 (Lifetime Deal) | One‑time purchase; no recurring billing | One-time |
| Refund policy (direct) | 30‑day money‑back for new non‑trial web signups | Trial conversions are not eligible; special contracts may differ | - |
How to use this recap
Use the table to confirm the plan you bought, the expected billing cadence and the applicable refund window.
Refer to your invoice and the documentation checklist when disputing a charge.
After cancelling
Immediate steps
- Save any remaining projects or exported files before your access ends.
- Confirm cancellation by checking for a confirmation email or screenshot of the cancellation form.
If you need a refund or dispute a charge
- For direct web purchases, request a refund within the stated 30‑day window if eligible.
- For app‑store purchases, request refunds via Apple or Google Play support channels.
Helpful link
For currency conversion reference used in pricing above, see the exchange rate page: USD to SGD exchange rate.
Address
Registered office
Fylde House, Skyways Commercial Campus, Amy Johnson Way, Blackpool, Lancashire, United Kingdom FY4 3RS
Support contact
To cancel via email or request assistance, you can email: support@viddyoze.com