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Cancel VIDEOSCRIBE
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I hereby notify you of my decision to terminate the contract relating to the Videoscribe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Videoscribe: Easy Method
What is Videoscribe
Overview
VideoScribe is a subscription-based software for creating whiteboard-style animation videos quickly and with minimal design experience.
It is used by marketers, educators and small businesses to produce explainer and training videos.
Core features
VideoScribe provides a library of images and icons, drawing animations, and export options via its browser and desktop apps.
Plans differ by download limits, maximum video length and additional features like reseller rights and custom fonts.
How to cancel Videoscribe
Cancel via the website (recommended)
- Log into your VideoScribe account on the VideoScribe website.
- Go to the Subscriptions section in your account settings.
- Select "Cancel subscription" and follow the on-screen confirmation steps.
- After confirming, you will receive an email confirming the cancellation.
Cancel via mobile app stores
- VideoScribe’s help centre does not provide explicit cancellation steps for App Store or Google Play subscriptions.
- If you subscribed through Apple or Google, manage and cancel the subscription via your Apple ID or Google Play account settings directly.
For the official web cancellation guide, see VideoScribe: Cancel your subscription.
What happens when you cancel
Access after cancellation
After cancelling, you retain access to VideoScribe until the end of your current billing period.
Your account and projects remain available during that remaining time.
Automatic renewal and data
Cancelling stops future automatic renewals; you will not be charged after the current billing period ends.
Your account data is retained per VideoScribe’s terms; export any work you need before access ends.
Will I get a refund?
Standard refund policy
Payments already made for monthly or annual subscriptions are generally non-refundable.
VideoScribe states that paid subscription charges are non-refundable in normal circumstances.
Exceptions and trial
- VideoScribe offers a 7-day free trial that does not require payment details and does not auto-convert to a paid plan.
- Refunds may be considered only for unresolved technical issues and are reviewed case-by-case by the Customer Success team.
For details on refunds and contact options, see VideoScribe: Refund of subscription payments.
Videoscribe plans and pricing
Pricing summary
The following table lists the commonly quoted plan names, estimated SGD prices and key features.
Notes on pricing
SGD prices are estimated from USD and may vary on App Store/Google Play due to local taxes and rounding.
| Plan | Price | Period | Features |
|---|---|---|---|
| Lite (Monthly) | S$16.88/month | Monthly | 5 video downloads/month, max 5-minute length, 9,000+ images & icons, browser access only, no watermark |
| Lite (Annual) | S$202.50/year (equivalent to S$16.88/month) | Annual | Same as Lite Monthly, but billed yearly (US$150/year) |
| Core (Monthly) | S$25.31/month | Monthly | 30 video downloads/month, max 10-minute length, 5M images & icons, browser + desktop access, preview links, training bundles |
| Core (Annual) | S$303.75/year (equivalent to S$25.31/month) | Annual | Same as Core Monthly, but billed yearly (US$225/year) |
| Max (Monthly) | S$31.50/month | Monthly | Unlimited downloads/month, max 20-minute length, reseller rights, custom fonts, training bundles |
| Max (Annual) | S$378/year (equivalent to S$31.50/month) | Annual | Same as Max Monthly, but billed yearly (US$280/year) |
Your consumer rights in Singapore
Overview of protections
Singapore’s Consumer Protection (Fair Trading) Act protects consumers from unfair practices, including unclear cancellation or renewal processes.
Terms that are hidden or misleading may be challenged under the law.
Refunds and defective services
- VideoScribe’s "no refund" statement may apply generally, but Singapore law can require remedies for defective services.
- If a paid service is defective or not provided as promised, you may be entitled to repairs, replacement or refund depending on the case.
Because the trial is free and cancellation via the website is straightforward, the process aligns with fair trading expectations; unresolved technical problems may warrant further recourse through consumer protection channels.
Customer experiences
Positive feedback
Many users describe VideoScribe as easy to use and intuitive for creating high-quality whiteboard animations.
Some reviewers praise responsive and friendly customer support.
Negative feedback
Common complaints include slow rendering, limited export/format options, and requests for MP4 output improvements.
There are also reports of billing issues and unwanted marketing emails affecting some users’ experience.
Documentation checklist
What to gather before cancelling
- Account email address associated with your VideoScribe account
- Subscription ID or plan name (if available)
- Payment method details and last billing date
- Screenshots of billing statements or subscription pages (if disputing a charge)
What to keep after cancelling
- Email confirmation of cancellation
- Ticket or reference number from any support correspondence
- Exported copies of projects you want to keep
Common mistakes
Not cancelling in the right place
Example: Attempting to cancel through email or a support form when the subscription was purchased via the website.
Always cancel via the account where the subscription was created or via the App Store/Google Play if purchased there.
Missing deadlines and refunds
Example: Expecting a refund after the billing date - VideoScribe generally does not refund paid billing periods.
If you need a refund for technical reasons, contact Customer Success quickly and provide evidence of the issue.
Comparative recap
Quick comparison
The table below summarizes cancellation method, refund likelihood and access after cancelling for common scenarios.
How to use this
Use the table to decide where to cancel (website vs app store) and what to expect about refunds and access time.
| Method | Refunds | Access after cancel | Notes |
|---|---|---|---|
| Website account cancellation | Generally non-refundable; exceptions possible for technical issues | Access until end of current billing period | Follow Subscriptions → Cancel subscription in your account |
| App Store / Google Play | Refunds handled by Apple/Google; VideoScribe help centre has no explicit mobile subscription policy | Depends on App Store/Google Play subscription terms | Manage subscription via your Apple ID or Google Play account settings |
After cancelling
Export and save your work
Export any projects you want to keep before your access ends at the close of the billing period.
Save local copies of videos and assets that are important for future use.
Further help and references
Official cancellation guide: Cancel your subscription.
Refund and payment information: Refund of subscription payments.
Current plan details and official pricing: VideoScribe pricing.
Address
How to cancel (address for action)
VideoScribe does not provide a postal address for cancellations; cancellations must be performed via your online VideoScribe account.
Log into your account and use the Subscriptions section to cancel.
Company contact details
For official product and pricing information, see the VideoScribe pricing page: VideoScribe pricing.
If you need to raise a refund or technical issue, use the contact options linked from the VideoScribe help centre refund page: Refund of subscription payments.