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Cancel VIVAVIDEO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Vivavideo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vivavideo: Easy Method
What is Vivavideo
Overview
Vivavideo is a mobile and web video-editing app that offers templates, effects, stickers, and basic to advanced editing tools for casual creators.
It is distributed via app stores and a web account, and offers free features plus paid VIP or one‑time purchases for premium features, ad removal, and watermark removal.
Where it runs
Vivavideo is available on iOS (App Store), Android (Google Play) and as a web service with account-based billing.
Purchases made through each platform are managed through that platform’s subscription and billing system.
How to cancel Vivavideo
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then tap Subscriptions.
- Select VivaVideo from the list and tap Cancel Subscription.
- Note: Deleting the app does not cancel the subscription.
Cancel on Android (Google Play) and web
- Open Google Play Store → Menu → Subscriptions → find VivaVideo → Cancel subscription.
- To cancel on the web, log into your VivaVideo account, go to Billing / Subscription / Manage Account or Settings, and follow the cancel prompts.
- Always keep a confirmation screenshot or email after cancellation.
Cancel by contacting support
- You can request cancellation by emailing support; include your account email and order details.
- If you need help, provide device information, purchase date, and receipt or order ID in your message.
What happens when you cancel
Access after cancellation
Canceling a subscription stops future renewals but typically keeps VIP features active until the end of the current billing period.
You will not lose access immediately unless your payment was reversed or the provider enforces immediate removal.
Billing and data
Billing stops for future cycles; refunds are not automatic and depend on provider policies or exceptional approval.
Your Vivavideo account data usually remains available; deleting an account may be a separate action via settings or support.
Will I get a refund?
Official refund stance
Vivavideo’s stated policy is that “all sales are final” and there are no automatic refunds for subscriptions, credits, or premium features.
See the official refund policy for details: Vivavideo refund policy.
Exceptions and how to request
- Exceptions may be made for technical failures (for example, prolonged downtime), critical bugs, duplicate/unauthorized charges, or billing errors.
- To request a refund in exceptional cases, contact support within 7 days of purchase with order details and supporting documents.
- If approved, typical processing times may be: 5 - 10 business days (credit card), 3 - 5 days (PayPal), or 7 - 14 days (bank transfer).
Vivavideo plans and pricing
Summary of available plans
Listed prices are USD values from non‑Singapore regions; actual SGD pricing in Singapore’s stores may differ with exchange rates and taxes.
Exact Singapore dollar amounts are not available in public sources; below are the verified USD prices.
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Monthly VIP Membership | USD 6.99 | Monthly | Unlimited access to premium features, removes ads and watermarks |
| Yearly VIP Membership | USD 35.99 | Annual | Same as monthly, billed yearly |
| Unlock Premium Pack | USD 4.99 | One-time | Additional editing tools |
| Remove Watermark | USD 1.99 | One-time | Remove watermark from videos |
| Unlock HD Export | USD 1.99 | One-time | Enable HD video export |
Your consumer rights in Singapore
CPFTA and digital services
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), digital services are generally excluded from a mandatory 14‑day cooling‑off refund right.
This means automatic refunds are not guaranteed for digital subscriptions bought online.
Protections against unfair practices
- Consumers still have rights against misleading or unfair practices, such as unclear free‑trial terms or unauthorized billing.
- If you believe you were misled or billed without consent, you can escalate to the Consumers Association of Singapore (CASE).
Customer experiences
Positive feedback
Many users praise Vivavideo for ease of use, an intuitive interface, fast rendering, and a wide variety of templates and effects.
These strengths make it suitable for casual and beginner video creators.
Negative feedback
- Common complaints include unexpected or unauthorized charges after free trials and unclear billing disclosures.
- Users report difficulty obtaining refunds or having charges reversed even after cancelling, which can cause frustration.
Documentation checklist
What to collect before contacting support
- Account email used for purchase and the app store (Apple ID or Google account) if applicable.
- Order ID, receipt, transaction date, and payment method screenshot.
- Device model, OS version, and screenshots showing subscription status or charges.
Additional evidence for refund disputes
- Any confirmation of cancellation attempts (screenshots or emails).
- Proof of unauthorized or duplicate charges and the timeline of events.
Common mistakes
Deleting the app instead of cancelling
Many users delete the Vivavideo app thinking this will stop billing. App removal does not cancel a subscription managed by Apple or Google.
Always cancel through the App Store, Google Play, or web account to stop renewals.
Missing proof and late escalation
Failing to keep receipts, screenshots, or timestamps can make refunds or disputes harder to win.
If you are charged unexpectedly, act promptly - contact support and your payment provider quickly and keep records.
Comparative recap
Quick comparison of cancellation methods
The table below compares common cancellation routes, ease, and refund likelihood to help you choose the right path.
Comparison table
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| App Store (iOS) | Easy (in Settings → Subscriptions) | Low (platform controls refunds) | Deleting app does not cancel; request refunds via Apple if needed |
| Google Play (Android) | Easy (Play Store → Subscriptions) | Low (platform controls refunds) | Deleting app does not cancel; use Play billing support for disputes |
| Web account | Moderate (log in → Billing/Settings) | Low to Moderate (case-by-case) | Canceling on web stops renewals; refunds follow Vivavideo policy |
| Contact support | Variable (email response times) | Possible in exceptions | Best for unauthorized charges or technical exceptions; include documentation |
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation or a subscription status change in the platform settings.
- Keep screenshots of the cancellation confirmation and any receipts for future disputes.
Where to get official help
For step‑by‑step cancellation guidance, see this external walkthrough: How to cancel VivaVideo (Postclic).
For official refund policy and exception details, consult: Vivavideo refund policy.
Address
Corporate HQ (translated)
16th Floor, Hanggang Metallurgical Technology Building, 294 Tianmushan Road, Xihu District, Hangzhou, Zhejiang 310000, China
Notes about location
Vivavideo (QuVideo Inc.) is headquartered in Hangzhou, China. There is no Singapore office listed in public sources.
For billing or legal matters in Singapore, follow local consumer dispute procedures such as contacting CASE if necessary.