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Vllo

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Vllo Subscription | Postclic
Vllo
101 THOMSON ROAD, #13‑03, UNITED SQUARE
307591 Singapore Singapore
vllo.support@vimosoft.com
Cancellation of Vllo contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Vllo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Vllo
101 THOMSON ROAD, #13‑03, UNITED SQUARE
307591 Singapore , Singapore
vllo.support@vimosoft.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Vllo. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Vllo: Easy Method

What is Vllo

Overview

Vllo is a mobile video editing app designed for quick, on‑the‑go editing with templates, music, effects, and basic timeline tools. It targets users who want to create short-form videos without a steep learning curve.

Where it runs

Vllo is distributed through app stores for iOS and Android and offers both a free tier and paid subscription features. The official Terms of Use describe how subscriptions are managed and cancelled.

How to cancel Vllo

Key rule

Subscription cancellations must be done through the App Store (iOS) or Google Play Store (Android). Vllo’s website or the app itself does not provide an in‑app cancellation button.

Timing

You must cancel at least 24 hours before the subscription renewal to avoid being charged for the next billing period, per the Terms of Use.

Cancel on iPhone / iPad (general steps)

  • Open Settings on your device and tap your name (Apple ID).
  • Tap Subscriptions, find VLLO, and choose Cancel Subscription.
  • Confirm cancellation and keep a copy of the on‑screen confirmation or email receipt.

Cancel on Android (general steps)

  • Open the Google Play Store app and tap your profile icon.
  • Go to Payments & subscriptions → Subscriptions, select VLLO, then Cancel subscription.
  • Confirm cancellation and save any confirmation or receipt.

What happens when you cancel

Access to paid features

After cancellation you typically retain access to the paid subscription features until the end of the current billing period. Access ends at the billing cycle’s expiry.

Renewal and automatic billing

Automatic renewals stop after cancellation; you will not be charged for subsequent periods if cancellation occurs before the 24‑hour cutoff.

Data and projects

Your projects and locally saved media remain on your device unless you delete them. However, any cloud or account features linked to an active subscription may be restricted after expiry.

Will I get a refund?

VLLO policy

VLLO states that paid subscription fees are non‑refundable except as required by law. Refunds are considered on a case‑by‑case basis at VLLO’s discretion.

Store refunds

If you purchased through the App Store or Google Play, the respective platform’s refund policies apply. VLLO encourages users to request refunds through the store used to make the purchase.

How to request

  • Contact Apple or Google Play support to request a refund for an App Store / Play purchase.
  • You may also contact VLLO for a case‑by‑case review, but VLLO’s Terms of Use note fees are generally non‑refundable. See the official Terms of Use for details: VLLO Terms of Use.
  • For platform policy context, refer to Google Play’s terms: Google Play Terms.

Vllo plans and pricing

Where to check prices

Plan names, features, and current pricing can change. Check the official listing or the app store page for the latest pricing information.

Official source

Do not rely on third‑party summaries for current prices. Verify current plans and in‑app purchase options on the official app page or within the store listing.

Your consumer rights in Singapore

Right of withdrawal

Singapore consumer law can provide a cooling‑off or withdrawal period for digital content in certain cases, but rights depend on whether you consented to immediate access.

Immediate access waives withdrawal

If you agreed to immediate access/use of digital content (common for apps), the statutory right of withdrawal may be forfeited. This is consistent with platform and developer practices.

How this affects refunds

  • Because VLLO states fees are non‑refundable, rely primarily on App Store or Google Play refund mechanisms when seeking a refund.
  • If applicable law requires a refund in Singapore, VLLO’s Terms allow for exceptions where refunds are required by law.
  • For platform terms context, see Google Play’s terms: Google Play Terms.

Customer experiences

Positive highlights

Many users praise VLLO for being intuitive and suitable for beginners, with useful core editing tools and templates for short videos.

Reviews note the app is quick for mobile editing and often usable without a watermark in the free tier. See a feature summary here: AppMatch summary.

Common complaints

Negative reports frequently mention bugs: crashes, projects failing to open, audio issues, and export problems. These issues are reported across user feedback channels.

Users also report many premium features locked behind paywalls and sometimes slow or poor support responses. See user complaints listing: AppSupports negative reviews.

Documentation checklist

What to prepare before contacting support or stores

  • Order receipt or transaction ID from Apple or Google Play (email or store purchase history).
  • Your VLLO account email or username and device model/OS version.
  • Date and time of purchase or renewal and a short description of the issue.
  • Screenshots or short screen recordings showing errors, crashes, or the subscription listing.

Where to send documents

  • Submit refund requests or disputes through the App Store or Google Play refund process first.
  • If requested by VLLO, provide the same receipts and evidence to their support channels as part of any case‑by‑case review.

Common mistakes

Missing the 24‑hour cutoff

Many users assume cancelling on the renewal date will prevent a renewal, but stores typically require cancellation at least 24 hours before renewal. Missing this window often results in an unintended charge.

Trying to cancel inside the app or website

Attempting to cancel directly inside the VLLO app or via the VLLO website will not stop store billing. The subscription is managed by the platform used to purchase it, so cancellation must be done through the App Store or Google Play.

Not saving receipts or confirmations

Users sometimes fail to save cancellation confirmations or receipts, making follow‑up refund requests harder. Always keep screenshots or confirmation emails for proofs.

Comparative recap

Quick comparison

Feature VLLO App Store / Google Play
Cancellation method Via platform only (no in‑app cancellation) Manage subscriptions in your store account
Refund policy Fees non‑refundable except as required by law; case‑by‑case reviews Platform refund policies apply; request refunds via store
Support responsiveness Mixed reports; some users report slow or no responses Platform support handles purchase/refund disputes
Common complaints Bugs, crashes, locked premium features Refund outcomes vary by platform policy and timing

After cancelling

Confirming cancellation

Keep the store cancellation confirmation and check that your subscription status shows as cancelled in the App Store / Google Play subscription list.

Follow‑up actions and links

Address

Office listing (Singapore)

VLLO-related entities list an address in Singapore: 101 THOMSON ROAD, #13‑03, UNITED SQUARE, Singapore 307591.

Notes on contact

The operator’s primary contact and legal terms are on the official VLLO site. For subscription and refund issues, use the app store where you subscribed first.

FAQ

To cancel your Vllo subscription on an iPhone, open Settings, tap your name (Apple ID), select Subscriptions, find VLLO, and choose Cancel Subscription. Confirm the cancellation and keep a copy of the confirmation.

You must cancel your Vllo subscription at least 24 hours before the renewal date to avoid being charged for the next billing period. Check your subscription details in the App Store or Google Play.

After canceling your Vllo subscription, you will retain access to your paid features until the end of the current billing period. Your locally saved projects will remain on your device unless deleted.

Vllo's policy states that subscription fees are generally non-refundable except as required by law. Refunds are considered on a case-by-case basis, so contact VLLO or the App Store/Google Play for assistance.

No, you cannot cancel your Vllo subscription through the app. Cancellations must be done via the App Store for iOS or Google Play Store for Android, so refer to your account settings there.