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I hereby notify you of my decision to terminate the contract relating to the Vmware service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vmware: Easy Method
What is Vmware
Overview
VMware is a software company that provides virtualization, cloud infrastructure, and digital workspace products used by organisations to run and manage virtual machines and cloud services.
Products include hypervisors, management tools, and subscription services delivered to enterprises, resellers, and members through programs such as VMUG Advantage.
Common uses
Customers use VMware for server consolidation, private cloud platforms, and managing virtual infrastructure across on-premises and cloud environments.
Licensing and support are sold via direct channels, membership programs, and authorised distributors or resellers in Singapore.
How to cancel Vmware
Cancelling a VMUG Advantage membership
- Sign in to your VMUG account and disable automatic renewal from your profile settings.
- Alternatively, request cancellation by emailing the VMUG contact address provided in their policies: VMUG policies.
- If you are charged and need a refund, submit the refund request within 30 days of purchase (see refund rules below).
Cancelling purchases or subscriptions via resellers/distributors
- Contact the reseller or distributor you bought from (for example, the distributor policy referenced below) to request cancellation or return instructions.
- Follow the reseller’s process for returns or replacement orders; VMware’s distributor return windows may apply (see the distributor policy link below).
What happens when you cancel
Access and entitlements
Cancellation of memberships or subscriptions typically stops future renewals and may end access to member benefits or subscription services at the end of the paid period.
If you cancel auto-renewal before the next billing date, access usually remains until the current paid term expires.
Data, licenses and keys
Perpetual licenses remain subject to licence terms; cancelling a subscription does not automatically remove a perpetual licence you already own.
Downloading older software or managing keys may move to the vendor or Broadcom portal policies; availability can vary after organisational changes.
Will I get a refund?
VMUG Advantage refund rules
VMUG Advantage offers a 30-day refund window from purchase provided you have not used the membership benefits.
If benefits have been used, VMUG’s policy indicates refunds will not be granted; see the official VMUG policy for details: VMUG policies.
Distributor and reseller refunds
- Returns handled through distributors (example policy referenced below) commonly allow returns within 30 days but often as replacement orders rather than cash refunds.
- Check the reseller/distributor terms that applied to your purchase; VMware’s direct refund practice is narrow and program-specific.
- Example distributor policy: VirtualizationWorks return policy.
Vmware plans and pricing
List of sample plans (Singapore reseller prices)
Below are sample electronic license (E-LTU) prices listed by a Singapore reseller for informational purposes only.
Prices are specific listings and may change; see the reseller for current purchasing terms: ComputerWholesale.sg listings.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| VMw vSphere Ess 1yr E-LTU | S$612.43 | 1annual | vSphere Essentials, 1-year electronic license |
| VMw vSphere Std 1P 3yr E-LTU | S$2,193.60 | 3annual | vSphere Standard, 1 processor, 3-year electronic license |
| VMw vSphere EntPlus 1P 3yr E-LTU | S$6,612.22 | 3annual | vSphere Enterprise Plus, 1 processor, 3-year electronic license |
| VMw vCenter Server Std for vSph 3yr E-LTU | S$18,806.26 | 3annual | vCenter Server Standard, managing vSphere, 3-year electronic license |
Your consumer rights in Singapore
General statutory protections
Consumers in Singapore retain rights under the Consumer Protection (Fair Trading) Act for unfair practices and misrepresentations.
However, there is no automatic 14-day cooling-off right for software services unless explicitly provided by the supplier or program terms.
How this applies to VMware purchases
- Refunds for VMware-related purchases depend on program-specific terms (for example, VMUG Advantage) or reseller/distributor return policies.
- For software bought via a distributor, the distributor’s return policy governs exchanges or replacements rather than VMware itself.
Customer experiences
Positive feedback
Employee reviews in Singapore have rated VMware highly for culture, compensation, and work/life balance in public employer-review sites.
Such reviews reflect internal workplace sentiment rather than product support or licensing policies.
Negative feedback and common complaints
Customers and administrators have reported issues with changes in support responsiveness, access to downloads or keys, and licensing changes affecting costs.
Many negative reports focus on support delays, portal access problems, and perceived pricing or licensing shifts that affect small and medium buyers.
Documentation checklist
Before you request cancellation
- Purchase receipt or invoice showing date, product, and reseller.
- Account email and VMUG or reseller account ID used for the purchase.
- Licence keys or subscription IDs you may need to reference.
For refund or return requests
- Document whether membership benefits or subscription services were used (affects VMUG refunds).
- Record any communications with support or reseller, including case numbers.
- If applicable, include the reseller’s return authorisation or replacement order reference.
Common mistakes
Assuming automatic refunds
Many users expect a general cooling-off refund; VMware programs do not offer a blanket 14-day cancellation right in Singapore.
Always check the specific program or reseller terms rather than assuming a statutory refund applies to software subscriptions.
Missing the refund window or using benefits
Waiting beyond 30 days to request refunds for VMUG Advantage or distributor returns commonly leads to refusal of refund or exchange.
Using membership or subscription benefits before requesting a refund typically voids the refund entitlement for VMUG Advantage.
Comparative recap
Quick comparison
The table below compares VMUG Advantage, distributor purchases, and reseller-listed licences for common cancellation and refund attributes.
Use this recap to decide which route to follow when cancelling or requesting a refund.
| Item | Refund window | Auto-renew | Period | Notes |
|---|---|---|---|---|
| VMUG Advantage membership | 30 days if benefits not used | Yes, by default (can disable in profile) | 1annual (membership terms vary) | Cancel via VMUG profile or contact as per VMUG policies. |
| Distributor purchase (example) | Often 30 days; often replacement rather than cash refund | Depends on reseller | Varies by product | Follow distributor policy; see example: VirtualizationWorks. |
| Reseller-listed E-LTU licences | Subject to reseller terms; price listings shown | Not applicable (one-time licence purchases) | 1annual / 3annual | Sample prices from a Singapore reseller: ComputerWholesale.sg. |
After cancelling
Next steps
Confirm cancellation and keep confirmation emails or case numbers for your records.
Verify the expiry date of access and plan for migration or licence changes prior to service termination.
Helpful links and contacts
- VMUG policies and contact: https://www.vmug.com/about/vmug-policies/
- Distributor return policy example: https://www.virtualizationworks.com/policies/return-policy.asp
- Singapore reseller price listings: https://computerwholesale.sg/collections/virtualization-software
Address
Regional office
VMware Asia Pacific / Japan regional office (street location): 6 Temasek Boulevard, #06‑01 Suntec Tower Four, Singapore 038986.
Notes
For corporate or legal correspondence, confirm the correct entity and address on official invoices or ACRA records before sending documents.
Always follow the contact procedures described by the program or reseller you used to purchase VMware products or memberships.