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Cancel VYOND
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I hereby notify you of my decision to terminate the contract relating to the Vyond service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vyond: Easy Method
What is Vyond
Overview
Vyond is a subscription-based software-as-a-service platform for creating animated videos used in marketing, training, and communications.
It provides templates, asset libraries, lip-syncing and multiple animation styles to produce professional videos quickly.
How businesses use it
Teams use Vyond for explainer videos, e-learning content, and internal communications with features for collaboration and asset import.
Plans vary by user count, credits, and enterprise security or agency features that suit different organisational needs.
How to cancel Vyond
Cancel directly via Vyond (web)
- Log into your Vyond account.
- Go to Account Settings or Billing and disable auto-renewal to stop future charges.
- Note that disabling auto-renewal is treated as cancellation and the subscription typically remains active until the end of the paid term.
Cancel via mobile stores
- iOS (App Store): Manage and cancel subscriptions through your Apple ID subscription settings; Vyond cannot cancel App Store subscriptions for you.
- Android (Google Play): Cancel subscriptions in your Google Play account subscriptions; Vyond does not manage cancellations made through Google Play.
- For a general step-by-step third-party guide, see Postclic - How to cancel Vyond.
What happens when you cancel
Access after cancellation
Cancelling or disabling auto-renewal usually takes effect at the end of your current paid period.
You retain account access and features until that date; you will not be billed again after the term ends.
Data and account status
After your active term ends, account access may be limited and some assets or export rights can be restricted according to Vyond's policies.
Keep local copies of important projects before the subscription lapses to avoid losing access to exports or editable scenes.
Will I get a refund?
Vyond’s stated refund policy
Subscription fees are paid in advance and Vyond’s policy generally treats active-term fees as non-refundable unless there is a breach of warranty.
Free trials (up to 14 days) are for evaluation, include watermarks, and do not constitute refundable charges; cancel before the trial ends to avoid billing.
Platform and legal exceptions
- In-app purchases (App Store / Google Play) follow Apple’s or Google’s refund procedures, not Vyond’s policies.
- Under Singapore law, statutory rights may apply in cases of misleading or unfair practices; these rights can override a supplier’s stated no-refund policy.
- Further information on refunds and consumer protections is available at invent.sg - Refund policy.
Vyond plans and pricing
Price list (SGD conversions)
The following prices are conversions from USD to SGD (1 USD = 1.263 SGD as of 13 Feb 2026). Actual billed amounts may vary due to taxes, regional adjustments, or promotions.
Vyond does not publish Singapore-specific pricing on its website; confirm final amounts during checkout.
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter (monthly) | S$125.04 | Monthly | Single user; core features; 10,000 credits/month |
| Starter (annual, effective monthly) | S$73.25 | Monthly (billed annually) | Single user; core features; 10,000 credits/month; annual billing |
| Professional (monthly) | S$251.44 | Monthly | Per user; team collaboration; 20,000 credits/month |
| Professional (annual, effective monthly) | S$126.30 | Monthly (billed annually) | Per user; team collaboration; 20,000 credits/month; annual billing |
| Enterprise (annual) | S$2,083.00 | Annual | Per user; advanced security, collaboration; unlimited credits/downloads |
| Agency (annual) | S$2,525.00 | Annual | Per user; includes unlimited rights transfers; 400,000 credits/month |
Your consumer rights in Singapore
Statutory protections
Singapore’s Consumer Protection (Fair Trading) Act and other consumer laws can apply if a seller engages in unconsented or unfair practices.
These laws may provide remedies even when a vendor’s terms state no refunds.
How to escalate
- Start by contacting Vyond support and keep records of all correspondence and billing receipts.
- If unresolved, file a complaint with CASE or consider the Small Claims Tribunals depending on the claim size; see guidance at SingaporeLegalAdvice - consumer recourse.
- For policy interpretation related to refunds, consult invent.sg - refund policy.
Customer experiences
Positive feedback
Many users praise Vyond for its ease of use, clean interface, extensive template and asset libraries, and fast production of quality videos.
Reviewers also highlight features like lip-syncing, import options, and multiple animation styles that aid professional-looking results.
Negative feedback
Common complaints include pricing, limits on downloads or video length for some plans, constraints on AI credits, and dissatisfaction with customer support.
Users on platforms such as TrustPilot and Reddit report occasional performance issues and frustration with cost versus value; see example reviews at TrustPilot - Vyond reviews and TrustRadius - Vyond reviews.
Documentation checklist
Account and billing items
- Account email address and username.
- Last invoice or receipt showing billing date and amount.
- Subscription ID or plan name and billing cycle details.
Evidence and correspondence
- Copy or screenshot of your account Billing or Subscription settings showing auto-renewal status.
- Screenshots or copies of support requests and any replies from Vyond.
- App Store or Google Play receipts for mobile subscriptions if applicable.
Common mistakes
Assuming cancellation is immediate
Many users expect immediate loss of access after cancelling. In practice, disabling auto-renewal usually preserves access until the paid period ends.
Example: cancelling mid-month generally still allows use until the month expires; verify the effective date shown in account billing.
Trying to cancel mobile subscriptions via Vyond
Attempting to cancel App Store or Google Play subscriptions through Vyond support delays resolution; those must be cancelled in your Apple ID or Google Play account.
Example: iOS subscribers should go to their Apple ID subscriptions to avoid being charged again by App Store billing.
Comparative recap
At-a-glance comparison
| Feature | Web (direct) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Sign in → Account Settings/Billing → disable auto-renewal | Cancel via Apple ID subscription settings | Cancel via Google Play subscriptions |
| Refunds | Generally no refunds for active term; exceptions for breaches | Refunds follow Apple’s policies | Refunds follow Google’s policies |
| Access after cancellation | Access until end of paid period | Access per App Store billing term | Access per Google Play billing term |
Quick takeaway
Cancel web subscriptions from your Vyond billing settings; cancel mobile subscriptions in the respective app stores.
Keep records and confirm the effective cancellation date to know when access ends.
After cancelling
Save your work
- Export completed videos and download source files while your account is still active.
- Save any templates, scripts, and assets you may need later.
Further steps and support
- For step-by-step cancellation help, consult Postclic.
- If you believe your refund rights under Singapore law apply, review options at SingaporeLegalAdvice and invent.sg.
Address
Corporate/mailing address
Vyond's corporate mailing address on record: 204 East 2nd Avenue, Suite 638, San Mateo, California 94401, United States.
Use this address only for correspondence and confirmed legal notices as required.
Notes about contact
For account actions such as cancelling or billing adjustments, use the account settings and support channels in the Vyond application rather than mailing the corporate address.
If you plan formal escalation under Singapore consumer law, gather your documentation before contacting CASE or the Small Claims Tribunals.